"My server blocked my IP address for some reason, and is unable to restore it."
Let me get this straight first. You IP address is blocked on your current server and your host see moving to another server as the only solution? Sounds to me like moving hosts is more needed then moving servers.
About what is needed:
I see in their questions that they are using cPanel. Just tell them that the whole cPanel account need to be moved (that can be done with a few clicks).
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