[rafael9258]

Originally Posted by Knippschild

Did you put your email address in the "priority support" list?

yes I did it, the problem is that i do not know if it is the same email that i'm using here
how do i know the email that i'm using here.


thanks,

suaking.com

Originally Posted by Paul M

There is nothing we can do, we have no access to your account, or details, with Jelsoft.

How can you be sure you have done everything when you can't remember if you used the same e-mail address, that's a contradiction. You must make sure you have taken all the required steps.

this is happening because i did change my email more than 5 times in vb.com and the system automatically block you when you do so, i do not have any problem at vb.com
it is here my problem.

thanks,

suaking