that just happened to me i changed my email.. i could of swarn i used
inferno885@gmail.com but i keep trying to recover email and it said that email was not reconized i looked for my customer information for 3 days straight in my email.. couldn't find it... emailed them to request a liscense upgrade and they gave me one, and just today i remembered i used inferno887@gmail and i looked and my old information was in that email..
everything works now.