there is always complains about hosts. a lot of them related to hostgator are more bad attitudes from the clients themselves that think they are gods that deserve to be served like gods...
on my side, i even supported some of the people complaining to see what was going on with hostgator, and just by reading the logs from their discussions, i can tell that they complains because they are morons... they want to be served yesterday for errors they do themselves...
none of my clients never had a problem with hostgator btw..

(i host 34 big forums and sites today)