[eJM]

Originally Posted by SirAdrian

Jim, the reason I am not doing that is because it is essentially entrusting you with all our customer information. Either that, or the temporary site is ultimately in your control, and that is not something I would be comfortable with. Thanks for offering, though. I appreciate it.

Waiting a few days for the domain to transfer is OK. I would rather have the domain secured under my own registrar than muck around with the current one, or trust another person with the site. That's how this happened in the first place (not that it was his fault, but it wasn't in my control). Why would I do that again with you?

More excuses. It's unbelievable. Will they ever end?

I gave you several options and you could have taken any one or all of them. The most important among them is to transfer the domain, vBlogetin.net, into your ownership, which is something that should have been done at the same time vBlogetin.com was registered. Had I known your information (name, address, phone number), I would have registered the domain with that instead of my own. As the owner of the domain, you can transfer it to your own registrar or whoever you want (BTW, vBlogetin.net is registered with the same company SirAdrian.com is - GoDaddy - which means it wouldn't require transferring registrars).

Your trust issues concerning your customer information is laudable, but you've already trusted it with people who aren't very responsible. Be that as it may; you wouldn't have had to install those records on my host anyway. You could have set up a temporary board to handle communications about the products and merged the data with the permanent board when you were able to get it back online.

There are options I haven't even thought of, but you don't seem to be all that concerned about the stability of your base of operation. You don't seem to mind that your flagship product is without a home for as much as a week and a half or more and the poor publicity it gets here isn't helping the situation at all.

The users have just as good a chance finding this thread than they would the temporary site. If anybody needs support, they can email or PM me to receive it.

Well, I didn't find this topic very easily. You could have sent an email out to your customers (at least them) to inform them of the problem. I haven't seen some of the other vBlogetin members that have been most active on your site here either. You are a member of a number of other message boards and you haven't bothered to address the issue on any that I have found except here - and only here because someone else brought it up. You didn't even bother to change your signature to bring attention to the DNS problems until today.

Look, do a little research and then decide how you want to deal with vBulletin.net. I'm not hard to learn about. There's a few big companies and organizations that trust me (my newest client is a consumer group associated with Segways and I'm building a site for an educational organization). That doesn't mean you should trust me with your customer data, but you might consider me a good risk for your address and phone number.

All businesses should at the very least obtain the TLD's of any site they develop - that includes the dot COM and the dot NET domain names. If you don't trust me with your address and phone number, then let me know who else to give it to. I would have given it to the guy who developed your SirAdrian.com site, but he hasn't stayed on top of the registration schedule either and if he doesn't renew SirAdrian.com in the next 30 days or so, you'll lose that one too. Why he never bothered to obtain SirAdrian.net for you too is beyond me (as a beginner in the web development field). It's just cheap insurance.

These issues should be a lesson to anyone wanting to do business over the Internet. If your name or your product has a website or just a domain name attached to it, you better make sure you know what's going on with it at all times. And you better have a backup plan for when something goes wrong. And never, EVER discount good advice just because you don't happen to like the guy who gives it.

Jim

Originally Posted by Paul M

While I'm sure you have you reasons for these attacks, I think it's time we stepped in now - vbulletin.org is not the place to be taking out your frustrations about another commercial site over which we have no control, esp as you are getting rather personal. If you have concerns then please feel free to contact the member concerned privately.

Thank you.

I just posted my last message before seeing this (you posted while I was composing). My apologies. I don't mean to make it personal. I just want professionalism from a company I entrust with my money - and my credit card details). Again, I'm very sorry to have made this personal. I will not do it again. I've tried contacting Adrian in private, but have not gotten a response except in this thread. I won't push it.

Thank you,

Jim