[gray]

Originally Posted by Inferno Tech

Gray if you do a search on the support forums, which you currently have access to, you should find an answer to that question Support for paid versions is given there, not here.

Secondly, we offer support, however i do not understand why you feel this should extend to us telling you how to modify the product. If you buy a playstation game from a store, do you expect support from sony on how to make it run on an X-Box? Do you expect the helplines to tell you how to modify the game?

You do not, therfore i feel it is unfair that you should somehow see us as lesser to them simply because we do not sell in retail outlets.

Paying for a product does not automatically entitle you the right to an answer to any question about how to do anything with the product. If you have a problem, we will fix it, if there is a bug, we will fix it, if you cannot get it running, we will help you. We do not have time to mod it for everyone who asks however.

I hope you understand that we will do everything we can to make sure the product works for you, but we are not obliged to tell you how to do things the system was not designed for, if you want to do something it was not designed for, then you should ask on a place like vb.org.

Try emailing Jelsoft, and asking them how to migrate their posts to work on IPB, or something similar. They won't answer your request, will i see a similar vitriol agaisnt Jelsoft? I doubt it. Just because we are a small company, does not give you the right to treat us badly just because you bought something from us.

Thanks for listening,

Iain Kidd, Inferno Technologies Co-Owner

If you want to start claiming you own a "business" you should learn the first rule of any, and that is that the customer is always right.

If you insist on charging for a watered-down level 2 service which is basically an expansion on previously free mods that are now out of date, due to patch releases, then you should think about having it fully integratable in the first place.

It strikes me as utterly stupid that you would sell this without stating that unlike nearly every cash-orientated mod out there THIS ONE doesn't intergrate with any of them, and then having CLOSED support forums so anyone wanting to buy the plugin can't even check if this is a resolved issue.

You are selling a product to customers, and a customer has complained that the product is not up to scratch in comparison to all the other (might I add mainly free) products on the market. This is perfectly acceptable, I'm not asking for you to make the mod cook my dinner for me, I'm asking you why it doesn't do the function of most releases out there, and then even telling you that if you give me the correct references I would do it myself. But that's too much for you.

And no, you're wrong, there is no existing support for what I need, as I've already checked and checked again... all it consists of is promises of "soon to be released" or "coming with next patch" (which will probably cost extra).

You've been nothing but useless and to be honest your last reply is pathetic and is the reason why your support is so poor, you expect to charge everyone for it then leave it at that, and that isn't how any economy works. You don't deserve to charge for your products.

I will be contacting you for a refund.