Quote:
Originally Posted by C Braithwaite
the problem you will probably be having is the frequency. set the inactivity period to 30 days, and then once they have been inactive for 30 days then they will get 1 email. then if you set the frequency to 60 days, they will be sent the email every two months after that. or you could set it to 7 days to have them sent an email every week once they have become inactive.
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I had it set to 180 days and i was getting reports of users getting emailed 5 times in a row - i have retry set to two