Anyway, you're right. We should have communicated better and I'll see what we can do about correcting that in the future. And my post above was lacking professionalism and I sincerely apologize. I make no excuses other than to say something has recently transpired that has left me rather numb to the world. I won't edit it as I don't believe in covering up my mistakes.
I'm sorry you're no longer using Synergy but do wish you all the best.
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