[d8tabyte]

I want to take this moment to offer my thoughts to other admins who may want to install this on their forums.

I had synergy installed from the first day it was released. I believed in DChapman, as he had sufficiently convinced me on Zoints through TheAdminZone.com. I heavily promoted the use of synergy through out my forums and supported it on other admin forums as I saw an immediate effect in my stats as far as referring websites and unique users.

I have the #1 top author on Synergy, as well as many in the top 20. As of 2 days ago, we were banned for an unexplained reason. The reason isn't so much the problem, it was the complete lack of customer service provided by the Zoints team. See, we were not informed of the banning. We were simply banned. The members start emailing my staff and my staff starts calling me asking me what is going on, and I have to offer up the "Hell if I know" response as I was away on business and had not received any kind of warning or email informing me of this action. So now, I have to explain to my members that our forum is no longer welcome on the synergy lists and that they need not waste their time browsing the system, as votes are no longer accepted from our forum.

My main reason I am posting this is not to +++++ or complain, they have a zero tolerance policy and will not re-institute a banned forum, my point is to inform other forum owners that they should consider this when they make the choice to download and install or not. While they can sell you on their product just fine, when it comes down to providing even the smallest courtesy as an email, or warning to allow you to adjust what ever infraction has caused a negative light on your forum, they lack and in a serious way.

I am frankly shocked and I will be removing all Zoints modifications from my forums. I do not appreciate the embarrassment of having to deal with my members and not have an answer to give them.