The key thing to remember about RackSpace is that while they are "managed" hosting, they will not personally work on your server (depending on the package you purchase). In most cases, you can call and get support but they will guide you over the phone what you need to do and you will have to go in and do it on your own.
If you are uncomfortable with server level operations, they might not be the best host for you. Why don't you tell us a little more about your site i.e. what are your forum stats in terms of max number of users online, DB size, if your board is heavily modded.
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