If ".org" all ready had a system in place like I describe in my last post, then you would have had some feedback to view before hiring him. It seems you and others have been burnt by the same member and if that is the case; then there would have been some past records to view. Unforchenetly there may never be such a system, so they should just delete the "Service Request Forum".
I don't see a point in having such a forum (The Service Request Forum) if your not at least going to attempt to protect Jelsoft's customers. This is an Official vBulletin site. I would start acting like one.
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