Hello Sturdy,
Sorry you feel that.
You must however understand the difference between support you can get at vbulletin.com and here on vbulletin.org.
Official Support will always only be given on vbulletin.com, either using the Support Ticket system, or if less urgent you can ask at the forums at vbulletin.com. Support tickets are always handled by professional staff, on the forums you will find both official staff and other members responding.
Here at vbulletin.org you will find a Member to Member community. This means that you will only receive help from other members, who are giving their own free time to help other members.
Sometimes a question might be easy to answer for someone, and sometimes you must just be lucky that the right person see your thread.
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