[AndrewD]

Originally Posted by Ophelia

Hi there Andrew.

Thank you for your response earlier..

I have a new issue.

We have the Terms of Use Accept/Decline turned on. I know that when you had it set up so it showed when they downloaded, there was an issue with folks using a download manager.. well we are running into a similiar issue, but most are not using a download manager.

Here is thread where I'm asking them to define their environment.

http://www.gottapixel.net/forum/showthread.php?t=6558

The issue is that when they click Accept, it looks like it's forwarding them, but instead, sends them back to the Accept/Decline page. We *really* want to use this feature on the site as there is a lot of sharing of graphic files and a reminder is always nice Any ideas?

One of your users has remarked that they can prevent the problem by temporarily turning off their firewall. I think this gives a hint.

LDM records that people 'accept' the terms of agreement by storing a cookie on their PC. This cookie lasts for 24 hours. If, for any reason, the PC refuses to create the cookie, or if LDM is not told about it, then I realise that the software will get thrown into this loop and keep asking the same question.

I had missed this possibility - it may be related to the growing concern around the web about security. I will have to find a different approach. In the meantime, it will be very helpful to learn what firewall and what antivirus software people are using who experience this problem.

If