I have modified vBug Tracker to replace that, as I dont think it will be updated. I even think vBug Tracker is actually better because of how it handles subscriptions.
The modifications I made to vBug Tracker were:
+ Making everything private by default (mine is a one2one private help centre)
+ Making it so that normal users could only see their own 'tickets'.
+ Creating a little 'assign-to-me' button to quickly assign a task to a helper.
+ Colour highlighting of unassigned tickets
I can email you what I did if you want, but I'm not sure if i am allowed to post it here as it is only (albeit, heavily) modified version of someone else's hack.
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