[Quarterbore]

Following is the code needed to allow a PM to the appropriate members of the staff when the member comes back and replies to their trouble ticket! It is working on my site!

Before:

		// ### NOT PREVIEW - ACTUAL POST ###
		if ($vbulletin->GPC['ajax'])
		{

Add:

PHP Code:



        // check if it should send a private message to staff
        if ($threadinfo['postuserid'] == $vbulletin->userinfo['userid'])
        {

            // build the $linkurl
            $touser['repliedby'] = $vbulletin->userinfo['username'];
            $linkurl = "/vbsupport.php?do=viewthread&tid=" . $threadinfo['threadid'];


    $threadid = $threadinfo['threadid'];


    $getthreadids = $vbulletin->db->query_read("
        SELECT categoryid
        FROM " . TABLE_PREFIX . "vbs_ticket_thread AS thread
        WHERE threadid = $threadid
        LIMIT 1
    ");


    while ($thread = $vbulletin->db->fetch_array($getthreadids))
    {
        $categoryid = $thread['categoryid'];
    }


        // build the $emailids
        $pmids = explode(',', $vbulletin->vbs_category["$categoryid"]['adminpmusers']);
        $emailids = explode(',', $vbulletin->vbs_category["$categoryid"]['adminemailusers']);




            // check for PM notifications
            if (is_array($pmids))
            {
                // process add admins
                foreach($vbulletin->vbs_admin AS $userid => $user)
                {
                    // fetch the $userinfo for this user
                    $touser = fetch_userinfo($userid);
    
                    // build the $linkurl
                    $touser['repliedby'] = $vbulletin->userinfo['username'];
                    $linkurl = "/vbsupport.php?do=viewthread&tid=" . $threadid;
    
                    // check if it should send a pm
                    if (in_array($userid, $pmids))
                    {
                    // send a private message to the staff
                    $pmtitle = construct_phrase($vbphrase['vbsupport_pm_update_title'], $vbphrase['vbsupport_title'], $vbphrase['vbsupport_ticket'], $threadinfo['title']);
                    $pmtext = construct_phrase($vbphrase['vbsupport_pm_update_message'], $vbulletin->userinfo['username'], $vbulletin->options['bburl'] . $linkurl, $vbulletin->options['bbtitle']);
                    vbsupport_send_pm(0, $touser, $pmtitle, $pmtext);
                    }

                }
            }
        } 


There may well be a better way to code this but it works on my site now... This took a lot of time for me to figure out... WOW! Also note I ONLY coded PMs as that is all I am using on my site!