[John]

Originally Posted by rjordan

He's ALIVE! lol

Heh, yep. Sorry I don't check this thread very often.

Someone told me that some people were getting angry about the lack of support people were getting, which I found surprising - since every few days myself (and a friend) would check the support center for tickets. We always answered them, and no-one should ever have had to wait longer than a week for a reply.

So, I checked everything, asked some people some questions, and it seemed that people who were emailing responses weren't ever hearing back from me. It turned out that thanks to an automatic cPanel server update mail piping was hosed - and because tickets were still being created by the web interface, we never realised that something was up.

I'm going to send out a newsletter from v3arcade.com now to let people know what's going on. Hopefully the powers that be can set up a forum for v3 Arcade support here on vbulletin.org, so we can do away with the support center.