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Quarterbore · #**418** 08-25-2006, 07:48 PM

Sorry, I forgot to post that I had the same issue as above with my 3.6 install...

Now, can I make a suggestion for an addition to this sript?

I have two big additions I would love to see:

One: If the person entering the trouble ticket is UNREGISTERED or perhaps not logged in, I would love to have a manditory field for them to add their e-mail address. The e-mail address could then be merged into the "POST" but too often we don't have a way to contact a person that enters a trouble ticket if we don't force them to give us a way.

Two: Add a option for users to receive an e-mail or PM or both or none (their choice) when an update is added to their trouble ticket. This way they will know when it has been updated. The notice should also likely include when the ticket is closed or deleted.

Lastly, I still have not figured out how to let unregistered users use this... I have not had a lot of time to work through all the code however...

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More Information
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