[jluerken]

A hack is what the name says a HACK!
See it as small code snippet which has someone written for his own board and now sharing it with the community.
In most cases its not more than beta code and unsupported.
Documentations are not very well and help is limited to the coders will and time.

3.5 improved the situation alot with the new product system but you still have users that:

- never read the instructions
- are directly asking the coder before trying to find out things herself
- are simply to stupid to run and maintain a board cause basic knowledge is missing

I would agree to you for a product where you've paid money for.
If the coder sets his product to SUPPORTED that does not mean that he/she is doing everything for you.
It means that he/she will give a helping hand when there is time.

If you would like to have the functioniality of a hack but its simply not working to you you can ask the coder to implement or rewrite it to your needs for you.
If it can be done fast, the past has shown that most coders are willed to spend their time for free for you (which is my experience).
If it will take hours or a few days its more than fair that they ask money for their work.

You have to decide if its worth it.