[Marco van Herwaarden]

Originally Posted by TECK

Marco, what about this discussion segment?

This is a really important matter, IMO.

I would like to see some comments related to this thread, comming from the rest of Staff also, not only you.
Are you the only person responsible at vB.org, in charge of official/unofficial answers? Where is the rest of vB.org Team?
I see many times mods and admins reading this thread but nobody says a word... Why you don't want to participate in this discussion?
Let's interact, it's for our own good.

Please avoid vague answers, instead tell us what you would like to look vB.org, viewed from your position also.
Being Mod or Admin is not an easy job. This will help the users understand better what you go through right now.

I want to know what you guys like to see changed on the site and how you think is best to do it.
Thank you.

Ok you asked for it, now you are going to feel the "pain".

We recently had discussions where members of Staff gave their personal opinions. Often these personal opinions where not recognized as such , and taken for official Staff points of view or decission. This didn't help in the discussions, and only fed the "us against them" syndrom some people seem to be suffering from.

In threads made in the Feedback Forum, you will now see less Staff members expressing their personal opinions. The Customer Team is primarly responsible for the Feedback Forum. You will often only members of this team responding. If it is a simple question to which their a is a simple solution, then you might find other staff members also respond.

If a topic is not totally clear it will be discussed by Staff first and an official asnwer or point of view will be given.

This will often be done by either the Customer Group Admin (Danny) or one of the 2 Teamleaders in this team (Amykhar or me).

In many discussions staff will let the members discuss, and then will take a stand based on the member input and the opinions of the staff. If there are considerations that are not brought up in the public discussion, then a member of the Customer Team will often join in on the thread to feed the discussion with these considerations.

This might be too vague for you, but it is the best answer i can give right now.