Lost Password Recovery Form
 

Hi All

My Lost Password Recovery Form not working . When I put my email address next window showing [The answer given for the random question was incorrect.] but actually there is no random question on the recovery page why I am getting this error.

Thanks

Disable human verification for that page in the admincp --> options --> Human Verification Options

If that is a disabled option, then you have something wrong in your style coding.

Thank you I disabled the option Now I am getting [ Your username and details about how to reset your password have been sent to you by email] when I check the email there is no email and I tired 2 different emails.

Yo uwould have to check your email logs to find out why the email wasnt sent, bounced, rejected etc.

In the diagnostic of the admincp, send a test email to both of the emails you tried.

when I ran the diagnostics, I received the following output:

Yea to find out whats going on, it will require ssh access or access to a control panel like WHM/Plesk, you'll need to find out why the mai lserver isnt working/sending out mail.