vb.org Archive - Users Receiving Ban Notice

Really strange problem here I'm hoping someone can help me resolve. A few weeks ago we had a server crash. Ever since it was reset several users have emailed us because when they log in they are told their account was banned and would never expire. When we go into the Banned Usergroup the user isn't there, however a user search finds the person but their usergroup is listed as Administrator even though they aren't showing in the administrator usergroup. Very weird.

Has anyone seen this before and if so how do you fix it?

X vBulletin 3.8.12 by vBS Debug Information
Template Usage: (1)ad_footer_end (1)ad_footer_start (1)ad_header_end (1)ad_header_logo (1)ad_navbar_below (1)footer (1)gobutton (1)header (1)headinclude (6)option (1)post_thanks_navbar_search (1)printthread (1)printthreadbit (1)spacer_close (1)spacer_open Phrase Groups Available: global postbit showthread	Included Files: ./printthread.php ./global.php ./includes/init.php ./includes/class_core.php ./includes/config.php ./includes/functions.php ./includes/class_hook.php ./includes/modsystem_functions.php ./includes/class_bbcode_alt.php ./includes/class_bbcode.php ./includes/functions_bigthree.php Hooks Called: init_startup init_startup_session_setup_start init_startup_session_setup_complete cache_permissions fetch_threadinfo_query fetch_threadinfo fetch_foruminfo style_fetch cache_templates global_start parse_templates global_setup_complete printthread_start bbcode_fetch_tags bbcode_create bbcode_parse_start bbcode_parse_complete_precache bbcode_parse_complete printthread_post printthread_complete
Messages:

X vBulletin 3.8.12 by vBS Debug Information

Page Generation 0.01878 seconds
Memory Usage 1,697KB
Queries Executed 10 (?)

More Information

Template Usage:

(1)ad_footer_end
(1)ad_footer_start
(1)ad_header_end
(1)ad_header_logo
(1)ad_navbar_below
(1)footer
(1)gobutton
(1)header
(1)headinclude
(6)option
(1)post_thanks_navbar_search
(1)printthread
(1)printthreadbit
(1)spacer_close
(1)spacer_open

Phrase Groups Available:

global
postbit
showthread

Included Files:

./printthread.php
./global.php
./includes/init.php
./includes/class_core.php
./includes/config.php
./includes/functions.php
./includes/class_hook.php
./includes/modsystem_functions.php
./includes/class_bbcode_alt.php
./includes/class_bbcode.php
./includes/functions_bigthree.php

Hooks Called:

init_startup
init_startup_session_setup_start
init_startup_session_setup_complete
cache_permissions
fetch_threadinfo_query
fetch_threadinfo
fetch_foruminfo
style_fetch
cache_templates
global_start
parse_templates
global_setup_complete
printthread_start
bbcode_fetch_tags
bbcode_create
bbcode_parse_start
bbcode_parse_complete_precache
bbcode_parse_complete
printthread_post
printthread_complete

Messages:

X vBulletin 3.8.12 by vBS Debug Information
Page Generation 0.01878 seconds Memory Usage 1,697KB Queries Executed 10 (?)
More Information
Template Usage: (1)ad_footer_end (1)ad_footer_start (1)ad_header_end (1)ad_header_logo (1)ad_navbar_below (1)footer (1)gobutton (1)header (1)headinclude (6)option (1)post_thanks_navbar_search (1)printthread (1)printthreadbit (1)spacer_close (1)spacer_open Phrase Groups Available: global postbit showthread	Included Files: ./printthread.php ./global.php ./includes/init.php ./includes/class_core.php ./includes/config.php ./includes/functions.php ./includes/class_hook.php ./includes/modsystem_functions.php ./includes/class_bbcode_alt.php ./includes/class_bbcode.php ./includes/functions_bigthree.php Hooks Called: init_startup init_startup_session_setup_start init_startup_session_setup_complete cache_permissions fetch_threadinfo_query fetch_threadinfo fetch_foruminfo style_fetch cache_templates global_start parse_templates global_setup_complete printthread_start bbcode_fetch_tags bbcode_create bbcode_parse_start bbcode_parse_complete_precache bbcode_parse_complete printthread_post printthread_complete
Messages: