Member Posting Issues
 

A couple members appear to be having some issues when attempting to post. Below is a private message one of my moderators sent me explaining his difficulties posting. I am not very technically Savvy so any and all help would be appreciated.

I can set up a test account for anyone who would like to possibly test it out and see what the issue or issues might be.

Thanks for any help offered it is greatly appreciated.

Create a new style with no parent:

• Styles & Templates > Style Manager > Add New Style
• Parent Style: No Parent Style
• Title: Default vBulletin
• Allow User Selection: Yes
• Save

Then have those users use this totally default vbulletin style - do they still have the same problem?

The first thing I think of is, do these "couple" of users have the same browser in common? Do they have same issues using other browsers? Is it really only a couple of people? Do they use the same style?

The second thing I think of is, does this still happen with hooks disabled? Try it by going AdminCP>Options>Plugin/Hook System and disable hooks there, then have them test.

The third thing I thought of is, how heavy is his pageload? So I checked it and the results are not good:

http://www.webpagetest.org/result/131228_J3_FBE/

You have multiple 404 errors from either missing or misnamed files, terrible first byte time and overall lethargic loading. There's alot of js involved here, alot of which isn't necessary - example: Do you really need visitors to see the chat box and the top ten stats?

70% of bytes loaded is from images... 14% from js.

Many of the js heavy mods can interfere with the wysiwyg editors, can also still be trying to load stuff on browsers while people are typing - this can be why it doesn't seem to "take" when they type. Checking this behavior out while hooks disabled is a must.

Yeerp..this happens on my site from time to time and I haven't figured out what mod is causing it ..very rare but it does happen ...

3rd party scripts running?

To the OP: Just by getting rid of the chatbox for visitors, (as I see you did) you shaved almost three seconds off your load time and did away with 9 requests.

http://www.webpagetest.org/result/13...G5X/1/details/

I am waiting for the 2 members who are having the issues to reply to my private messages to have them make some sdample posts to see if the problems have been fixed. I have disabled the Hooks as well as put the default vbulletin style up for them to test as well. Now it is just a waiting game I guess to see if their issues are resolved. I can tell you this however I have a mod installed log into user account and I logged into his account created a test thread using colored font and boldness and such with no issues so I too am wondering if this is a browser issue on their end. I do appreciate you letting me know about the long load times because of the chat box. As far as the top 10 stats mod goes I found no where in the plug in where it would allow me to make it so visitors could not view them. Thank you everyone who have helped thus far it is greatly appreciated.

With the hooks disabled there should be no top ten stats displayed. This is still appearing with hooks disabled?

However in the options for it, look under "Permissions" and find:

'1,' is the default usergroup ID number for the unregistered/not logged in usergroup.

You may wish for these stats to display to visitors and guests, it can provide the appearance of activity. It's strictly personal preference but displaying it adds to your server load and adds alot of calls, and these are greatly multiplied if you have alot of guests such as spiders and so on. Can really slow down your server and get you in trouble with your host.

An update the member/moderator who is having the issue is still having the issue even with the hooks disabled and the use of the default vbulletin style. I even signed in with internet explorer to test it and I was able to use font and bold and all that when posting he still can not. I even used a test account and changed the account to the same usergroup as him and was still able to use all the fonts and such. I am at a complete loss here lol I am having him download fire fox for bleeps and giggles just to see if his most current version of internet explorer might be the issue my ie in like 2 years old without updates lol.

--------------- Added [DATE]1388262730[/DATE] at [TIME]1388262730[/TIME] ---------------

Well after he installed fire fox he is now able to post with font and all the options...................Unreal makes absolutely no sense

Is the person able to post by switching the setting, Force Latest IE Mode in the group, Cookies and HTTP Header Options from what you have it set to now?

He is off line right now but I have changed the setting to yes and private messaged him to have him give ie another go. Appreciate the suggestion will update once he has tested it out.