Pop-up notification for Pm
 

Recently I've noticed certain usergroups do not recieve the pop-up notification box

To combat this problem, I've executed a SQL query:

However, it seems that some people still don't get the pop ups
Me and the other administrators are one example of this

However, a test account I made recently into an admin does

I'm not exactly sure why this is happening, if anyone has any clue as to what it may be and could shed some light on it, I'd appreciate it

You can run the one already per set in the admincp under the Maintenance/Execute SQL Query from the drop down box pick Yes - Pop up Notification Box When a Private Message is Recieved

or run this query from the large box below it

I've done this already. It still doesn't work for my account and other older admin accounts, I'm not sure if it's just older registered accounts or a usergroup issue, but that query has definitely been ran and all the appropriate rows modified.

Have you checked the option in your own General Settings for your own profile

Would running the above query not change that setting for everyone?

It does but going by him it has not this is why i ask him to check the setting if it has been picked then there must be something stopping it ie error, custom plugin or some kind of pop up blocker on his browser its hard to know as no link was given so its guess work