vb.org Archive - Member can not access site after upgrade

vb.org Archive (https://vborg.vbsupport.ru/index.php)

- Forum and Server Management (https://vborg.vbsupport.ru/forumdisplay.php?f=232)

- - Member can not access site after upgrade (https://vborg.vbsupport.ru/showthread.php?t=276387)

betts02

01-03-2012 09:57 AM

Member can not access site after upgrade

I recently upgraded my forums to vb4.1.8

Since the update 1 member can not get on to my site

He says he keeps getting :

Error 101
(net: ERROR_CONNECTION_RESET)
The connection was reset

Can anyone tell me if this is anything to do with vbulletin forums or point me in the right direction so i can reslove the issue

many thanks in advance

leejohn02

01-03-2012 12:23 PM

i dont think its a 4.1.8 issue, sounds like its something to do with the persons computer, i had a similar issue to this, it could be the host has blocked out his IP which is what happened to me, u could also try telling the member to clear his cookies and data, see if that resolves it, if u can get a print screen of the error in different browsers it would help a lot

Lynne

01-03-2012 02:47 PM

Have him try different browsers and even a different computer at a different location/IP.

betts02

01-03-2012 05:33 PM

Many thanks but the issue has been resolved now

Dont know why but my hosting company had banned his IP
All is fine now but many thanks for the help

Just wanted to make sure it was nothing to do with VB or a Mod

All times are GMT. The time now is 12:14 PM.

X vBulletin 3.8.12 by vBS Debug Information
Page Generation 0.01947 seconds Memory Usage 1,705KB Queries Executed 10 (?)
More Information
Template Usage: (1)ad_footer_end (1)ad_footer_start (1)ad_header_end (1)ad_header_logo (1)ad_navbar_below (1)footer (1)gobutton (1)header (1)headinclude (6)option (1)post_thanks_navbar_search (1)printthread (4)printthreadbit (1)spacer_close (1)spacer_open Phrase Groups Available: global postbit showthread	Included Files: ./printthread.php ./global.php ./includes/init.php ./includes/class_core.php ./includes/config.php ./includes/functions.php ./includes/class_hook.php ./includes/modsystem_functions.php ./includes/class_bbcode_alt.php ./includes/class_bbcode.php ./includes/functions_bigthree.php Hooks Called: init_startup init_startup_session_setup_start init_startup_session_setup_complete cache_permissions fetch_threadinfo_query fetch_threadinfo fetch_foruminfo style_fetch cache_templates global_start parse_templates global_setup_complete printthread_start bbcode_fetch_tags bbcode_create bbcode_parse_start bbcode_parse_complete_precache bbcode_parse_complete printthread_post printthread_complete
Messages: