vb.org Archive - Website loading issue.

vb.org Archive (https://vborg.vbsupport.ru/index.php)

- vB4 General Discussions (https://vborg.vbsupport.ru/forumdisplay.php?f=251)

- - Website loading issue. (https://vborg.vbsupport.ru/showthread.php?t=267982)

RockStrongo

08-05-2011 12:36 AM

Website loading issue.

I upgraded to ver 4.1.3 and recently have been having problems loading the site. My users started a thread and it's an alarmingly high number that are having this issue.

Here's what happens. When you either click on the bookmark or type the domain name into the URL bar, it loads an error page and says:

Quote:

The webpage "www.xxxxxxxx.com" cannot be found
DNS error occurred. Server cannot be found. The link may be broken.

If you keep trying, it will eventually connect. Sometimes it's one refresh, sometimes it's 10-15. I found that if I clear my cookies, it loads. I can't find any information on this forum or on the web on what is causing this problem or how to address/fix it.

Please help, it's getting worse and worse by the day.

I'm using using Servint as my hosting company and I have a VPS.

RockStrongo

08-08-2011 07:02 PM

No one has ever experienced this problem before?

nhawk

08-08-2011 07:17 PM

If you type just the domain name and you get that error, it is a true DNS error. It has nothing to do with vBulletin.

Check your name servers to be sure they are properly configured.

Videx

08-09-2011 12:23 AM

A link really would have helped so we could check it ourselves. But I agree it sounds like a nameserver issue. If you're on shared hosting or have tech support open a ticket with your host.

setishock

08-09-2011 10:06 AM

Check this >
ACP > Settings > Options > Site Name / URL / Contact Details
Check the Forum and Homepage URL's. They should be HTTP://mysite.xxx without the www.

nhawk

08-09-2011 10:32 AM

If you can only access a site with a url that does not contain the www, then the DNS for the site is not configured properly.

It means it is missing it's CNAME for www.

RockStrongo

08-13-2011 10:55 PM

Quote:

Originally Posted by setishock (Post 2231279)

Check this >
ACP > Settings > Options > Site Name / URL / Contact Details
Check the Forum and Homepage URL's. They should be HTTP://mysite.xxx without the www.

I think that solved the problem. Thanks for the responses.

Reycer

08-13-2011 11:43 PM

Quote:

Originally Posted by setishock (Post 2231279)

Check this >
ACP > Settings > Options > Site Name / URL / Contact Details
Check the Forum and Homepage URL's. They should be HTTP://mysite.xxx without the www.

Careful with this. In 4.1.5 it causes this issue: https://vborg.vbsupport.ru/showthread.php?t=268152

All times are GMT. The time now is 10:18 PM.

X vBulletin 3.8.12 by vBS Debug Information
Page Generation 0.00975 seconds Memory Usage 1,725KB Queries Executed 10 (?)
More Information
Template Usage: (1)ad_footer_end (1)ad_footer_start (1)ad_header_end (1)ad_header_logo (1)ad_navbar_below (3)bbcode_quote_printable (1)footer (1)gobutton (1)header (1)headinclude (6)option (1)post_thanks_navbar_search (1)printthread (8)printthreadbit (1)spacer_close (1)spacer_open Phrase Groups Available: global postbit showthread	Included Files: ./printthread.php ./global.php ./includes/init.php ./includes/class_core.php ./includes/config.php ./includes/functions.php ./includes/class_hook.php ./includes/modsystem_functions.php ./includes/class_bbcode_alt.php ./includes/class_bbcode.php ./includes/functions_bigthree.php Hooks Called: init_startup init_startup_session_setup_start init_startup_session_setup_complete cache_permissions fetch_threadinfo_query fetch_threadinfo fetch_foruminfo style_fetch cache_templates global_start parse_templates global_setup_complete printthread_start bbcode_fetch_tags bbcode_create bbcode_parse_start bbcode_parse_complete_precache bbcode_parse_complete printthread_post printthread_complete
Messages: