vb 3.8.5 Ticket system?
 

I found this hack not long ago here: https://vborg.vbsupport.ru/showthread.php?t=176367
It doesn't work for vb 3.8.5 do you know any other support suits besides kayako support I have that but I'm the only one who knows how to use it out of my staff team. Productivity is going down because my staff are confused with it, so I was looking for a simpler solution that isn't thread prefixes but more easy interface like the vb hack here:

And then this one for vb4 which is awesome.
https://vborg.vbsupport.ru/showthread.php?t=230112

I tried searching for one for 3.8.5 but the ones I find are dead/don't work anymore.

So, please, does anyone have any ideas how I can fix that previous hack or know of anyone who has a ticket system like the 2 above?

There's the HelpCenter mod.

Uh... I already know where that is:\ I posted that link in the thread. I'm saying it doesn't work for 3.8.5.

Know how I can fix that?

Works for me on my vB3.8.5 forum. You should read the mod's install/upgrade instructions.
Also, you need to ask for support for that mod in the thread I linked you to.

I'm sorry for my rudeness.

I read the readme and now I understand. My problem was the usergroup permissions.

Thank you for your consideration for helping me. =)

Thank you.