"Your e-mail was rejected for policy reasons..."
 

Has anyone had an issue like this when emails are sent from their Forum to hotmail users?

Everything was fine in the first week or 2 and now i'm getting bounced messages like the one below? Obviously I have xxx'd out the email addresses of the sender / receiver :-)

If you have had this, how did you get it resolved? I have it setup so that if someone is PM'd they get an email notification... and they were getting them, but not anymore!

Cheers,
Marcus


This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

xxx
SMTP error from remote mail server after MAIL FROM:<xxx> SIZE=1784:

host mx2.hotmail.com [65.54.244.40]: 550 Your e-mail was rejected for policy reasons on this gateway. Reasons for rejection may be related to content such as obscene language, graphics, or spam-like characteristics (or) other reputation problems. For sender troubleshooting information, please go to http://postmaster.msn.com. Please note:
if you are an end-user please contact your E-mail/Internet Service Provider for assistance.

------ This is a copy of the message, including all the headers. ------

Return-path: <xxx>
Received: from cpanel by xxx with local (Exim 4.63)
(envelope-from <xxx>)
id 1HExTJ-0000Zs-VY
for xxxx; Wed, 07 Feb 2007 18:49:09 -0600
Received: from xxxxx by xxx(Horde
MIME library) with HTTP; Wed, 07 Feb 2007 18:49:09 -0600
Message-ID: <20070207184909.3gqk12cqqbz4gg0g@xxx>
Date: Wed, 07 Feb 2007 18:49:09 -0600
From: xxx
To: xxx
Subject: Test
MIME-Version: 1.0
Content-Type: text/plain;
charset=ISO-8859-1;
DelSp="Yes";
format="flowed"
Content-Disposition: inline
Content-Transfer-Encoding: 7bit
User-Agent: Internet Messaging Program (IMP) H3 (4.1.3)

Test

Did you go to http://postmaster.msn.com? You can create an account there and list the statistics for your domain.

So strange. This has started happening to me too.

I have had about twenty people register and only 3 have made it because hotmail bounces the confirmation email vbulletin sends with the same error as first post.

I've been to postmaster.msn.com but can't find any place to create an account as Marco suggested.

I'd appreciate any help :)

See:
http://postmaster.msn.com/Services.aspx#SenderSolutions
https://postmaster.live.com/snds/index.aspx

Thanks marco for your response. I had a look around but wasn't overly pleased with the support microsoft gave.

However having spoken to others i managed to solve the problem. My problem was that the domain did not have a valid SPF record.

My suggestions for anyone who has this problem is to do the following:

Goto dnsreport.com and get a report for your domain, or use the link below but replace example.com with your domain name.

Then, deal with any RED coloured problems you have, and deal with all the YELLOW warning you have in the mail section. Inevitably, dealing with these individual problems will mean more googling around, but it beats having to search for a 550 problem.

Hope that helps