nothing personal, but..
 

Is amy the best person to have as a customer service moderator? For one she doesn't seem to have the time, judging by her responses in her hack releases, and two she doesn't seem to know how to interact with newbies, which from what I can tell is the main group at the site. (the whole, sorry, you don't know enough to install my hacks/deserve support from me thing).

Maybe a better place would be with Paul, as a site coder. I think/assume (hard to say since I can't code) he's a great coder, but his ability to provide 'customer service' is definately limited.

anyways.. just my 2 cents :p

In my limited time here (six months or so), I've seen some incredibly helpful posts by Amy.

Granted, she is a busy person (who isn't?) but let's hope she's not going to be the ONLY person doing the job. Added to that are the facts that she's incredibly knowledgeable about vB and that her posting is the first step in a series of upgrades to the methods and staff here at vB.org.

Unless your post is purely based on some personal agenda, how about we just give Amy time to see if she does a good job.. or if she even wants the job long-term?

Krahl

Amy has always been helpful in the few times i've interacted with her.

I have only delt with her in past via pm, and she was always nice.

I'm not saying she's not a nice person.. just saying it seems an odd fit for customer service seeing as how most of her hacks that I have seen have little service involved and her own sig would say not to bother installing her stuff if you're a noob cuz she's not going to help you with the basics, that apart from her being very busy. Whereas paul is a coder, so he doesn't have to worry about customer service, seems amy would fit better there imo.

I haven't had any bad dealings with either, just from observations.

I think amy is perfect for the job, lets leave it at that.

If she was meant to help you learn to code she'd be on the coding team, she's on the customer team to help manage customer service type questions not coding questions.

At least that's my two pennies.

I agree with what Krahl said, maybe they need more people on the Customer Service team... It's the 21st century, people are bound to be busy, but she knows her stuff, is helpfully to the members... what more do you want in customer service?

Amy has actually been on staff here for quite a while, if only behind the scenes. Her previous role was to be a community liaison. Since this was the case, I feel that she is fine where she is.

Each of the Admins are building their teams based on a lot of things. All the criteria for their selections are not necessarily public knowledge. However they are building teams. These people will work together to make sure that the community is taken care of. Right now, they are in a transition period but as time goes on, they will be able to provide better support and service while not increasingly taking up their time. As time goes on, the teams will be adjusted as needed to provide this support.

Limited :confused:

Feel free to explain what you mean by that, but I think you will struggle to find many people who provide a better service for their mods here than I do. I've logged onto more peoples forums to fix bugs than most people have "had hot dinners". What exactly do you expect to get for free/nada/ziltch/nothing ? - which is what I get.