vb.org Archive - HelpDesk v1.63

vb.org Archive (https://vborg.vbsupport.ru/index.php)

- vBulletin 3.0 Full Releases (https://vborg.vbsupport.ru/forumdisplay.php?f=33)

- - HelpDesk v1.63 (https://vborg.vbsupport.ru/showthread.php?t=77155)

Feature Request...

If you're interested in requesting a feature please use the form on this page:
http://www.hackvb.com/helpdesk.php

Description:
This is a ticket support system. Your members can now open up tickets rather than email you all the time.

Features

No File Edits!
Ability to turn the HelpDesk off.
Ability to turn the New Ticket option off.
Automated Response to users when tickets are submitted by email or private message.
Ability to select which usergroups have access to creating Departments and managing the other usergroup's HelpDesk settings.
Departments / Ticket Categories.
Limit usergroups to handle certain department tickets.
Limit usergroups by the following actions: new tickets, edit tickets, delete tickets, resolve / unresolve tickets, claim/unclaim ownership of tickets.
New Tickets since last visit to forums.
New Replies since last visit to forums.
Unresolved / Resolved Tickets.
WYSIWYG Editor for replies.

No File Edits!
When upgrading your forums there will be no problems. This will not give you any headaches because it almost runs separate of vBulletin..

1 Template Modification
This only has one template modification and that is to the navbar if you want a link there.

How-tos:
Giving Access to the Departments and Usergroup Settings
Usergroup Settings
Managing Departments

Installed?
Please click install if you install so you get notifications of all the latest bug fixes and feature addons.
https://vborg.vbsupport.ru/

Bug Fixes / Feature Additions:
v1.00 - Initial Release
v1.01 - Added template caching for a slight performance increase. Thanks to: princeton
v1.02 - Install script updated to create databases with table prefixes. Also added the ability to select which usergroups have access to the administer options.
v1.03 - Uninstall section added to the install script.
v1.50 - Ton of features added. Will update this with a link to the post where I named all the features added.
v1.51 - Bug fix. This fixes the problem with sending PMs for the auto responder.
v1.52 - Bug fix. This fixes the problem where the creator of tickets cannot reply to the ticket and a cosmetic fix to the installer.
v1.53 - Bug fixes. Fixes the problem with the PM pop-up, database errors for some people and the delete errors.
v1.54 - Bug fixes. Fixes the problem with the install script with one table.
v1.55 - Bug fixes. Fixes the problem with the Usergroup Settings page loading half the way down the page in IE.
v1.60 - Bug fixes. Fixes the security hole pointed out by xYarub. This also adds the send a new PM on ticket update feature.
v1.61 - Bug fixes.
v1.62 - Parse error fix.
v1.63 - Really fixed the permission errors.

Donations:
Hacks like these takes up enormous amounts of time and energy. This hack is entirely free to use. Please help me, help the vBulletin community by donating. Donations will keep me releasing hacks for free rather than doing custom work. A donation of any amount is much appreciated! Tell me this hack isn't work a couple bucks? ;)
https://vborg.vbsupport.ru/external/2010/02/12.gif

Great Work Bud :) Glad you released this! installed and working on my website

www.vbcore.com

Feature requests for this hack are welcome! ;)

installed great job.

I'm installing now, if I find something that would make it better I will let you know!

I just created an Add-on, and it takes litterally 5 seconds to install ;)

Gonna go ahead add that one too :)

I missed the directions part...:nervous:

All you have to do is upload the files in the correct file and run the helpdesk_install.php file in the admincp directory. Everything is done after that. Only like 5 clicks and it's installed! ;)

I like it ... good job.

Some quick fixes..

Code:

define('NO_REGISTER_GLOBALS', 1);

define('GET_EDIT_TEMPLATES', true);

Code:

// pre-cache templates used by all actions

$globaltemplates = array(

        'HELPDESK_SHELL',

        'HELPDESK',

        'helpdesk_ticket',

        'helpdesk_ticketlist',

);



// pre-cache templates used by specific actions

$actiontemplates = array(

        'newticket' => array(

                'helpdesk_newticket',

        ),

        'mytickets' => array(

                'helpdesk_message',

        ),

        'newreplies' => array(

                'helpdesk_message',

        ),

        'ticket' => array(

                'helpdesk_quickreply',

                'helpdesk_reply',

        ),

);

Suggestions:

pagenav
search facility

I can't believe I forgot updating that. I usually update that before I finish a hack because it's easiest before I know the names. Anyways, search will be in next version along with departments.

I'll update the helpdesk.php file shortly and upload the new updated zip file.

Quote:

Originally Posted by WhSox21

All you have to do is upload the files in the correct file and run the helpdesk_install.php file in the admincp directory. Everything is done after that. Only like 5 clicks and it's installed! ;)

I guess I am easily confused.

All I know is I have a zipped file that has a folder and a file in it. Inside the folder is a file with the same name as the loose file. One is 12 kB and the other is 18 kB. Not sure which one, if both, to upload and to where...

Hmmm... I'm a dumby!

Quote:

Originally Posted by Mechanical Mind

You upload the one named helpdesk.php to the forumroot and helpdesk_install.php to your admincp directory. That file is the one you run to install the hack.

Is it easy to give permissions to Super Mods / Mods ?

It gives all users with any admin permissions access. So yes, it should give them access.

It gives access to Admin and SuperMods.

*installed

Next version I'll make it so that you can set who has permissions.

I love it! But it needs to be more customizeable. i need to be able to manually give certain people/groups admin access to this.

and i need to be able to restrict certain groups from using it, and I need to be able to turn it on and off

Could be very useful .. Installed with no problems on 3.0.6
Clicked install :)

* removed head from a$$ *

* realized just how easy it was *

* clicks install *

Thanks for a good hack! :classic:

Quote:

Originally Posted by AnthonyJR

Make sure you click install for next version as this will all be incorporated but will require file edits! ;)

Upgraded the zip file to fix SLIGHT bugs. This update is not required but will help the performance slightly. All you'll have to do is over write the helpdesk.php file and everything should be updated.

Excellent, will definetly install :) thank you whsox ;)

Quote:

Originally Posted by Polo

Excellent, will definetly install :) thank you whsox ;)

Not a problem. Glad to see people are enjoying it. Not only that but no bug fixes yet! :)

Well other than the performance fix! :surprised:

I installed it. nice hack, and simple to install. IS there a way to have it send...say, a pm to the admin or a designated person(s) to handle or answer the tickets. Or even add an email option this way the webmasters get the ticket and can address or it...or a drop down menu of what department they want the ticket to be addressed too,lol. Sorry, its a great basic hack, has alot more potential. Good Job.

Yes, everything you have mentioned is planned in the next version. I just wanted to give everyone a taste of it and release the rest. Be prepared that the next version will require file modifications.

ive spoken with whsox he is adding a list of departments for tickets to the hack. Hell have the next version out soon. Give him some time. Im sure it wont be long.

ps- This should be considered for hack of the month as i know alot of people wanted a ticket system well here yah go.

Good job, *Clicks Insall*

Here it is on my board if you want to use it as an example or demo site:

http://www.tunernetwork.com/forums/helpdesk.php

If you look at the main page, http://www.tunernetwork.com, I made a "Support" link on the right side of the page, which goes to this page. Should prove helpful. GJ.

Installed with no problems
** Clicked install **

sorry, but the zip file showed HelpDesk v1.01.zip " Mod Version: 1.01" and php files says HelpDesk v1.0!
is that correct?

Lol, it seems like more and more people are creating support ticket system right after I released the preview of my vBMA....

Wondering... Is a ticket viewable only by its owner and admin, or everybody sees everybody's ticket?

Great update, does help with page load time and server strain (although its only slight) :)

Nice .. :)

Here are a few suggestions, in no real order, now that I've played with it a bit .. :)

Ability for user to see who has taken ownership of ticket
Ability for admins to see all resolved items
Ability to delete entries/tickets
PM/Mail to let people know an Admin has replied/taken ownership
PM/Mail to let Admin know there is a new request/reply/ticket
Tick box by Submit Reply to close ticket as you reply
Departments (I know, already requested :) )
Automated PM/Email to say someone will be looking into your ticket soon?

*LOL* this I like I have install this nowe and thats work to vb 3.0.7

but the zip file I download say is version 1.0 are this wright version ??

Quote:

Originally Posted by Lionel

Wondering... Is a ticket viewable only by its owner and admin, or everybody sees everybody's ticket?

It looks like you can only see tickets you've put onto the system yourself .. (admin can see all open tickets) .. not sure if one admin can see/take control of a ticket which has been "owned" by another admin ..

Even Admin at the moment can't see closed tickets .. although the user who created the ticket can ..

have try to create ticket nowe and I cant do that go for this url
http://forum.tanakawebb.com/helpdesk.php?do=newticket

have you eny iders about this ??

Can this be linked with the post report system? Then it would really rock :)

You have to be logged in to see that page, however I'm going out on a limb to say that you haven't set the usergroup permissions to create tickets yet ;)

And howe can I do that ??

Phrase Groups Available:

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