vbulletin.com? DOWN? OFFLINE?
 

why is vbulletin.com down? its not been working for days and i need to download the latest update.

It has been experiencing a DDoS attack. Unfortunately there is nothing that can be done.

However since vbulletin.org and vbulletin.com are on the same server, this would not explain why you are able to access this site but not the other. Send your IP address to support@vbulletin.com.

im trying to purchase another license for a site im starting and im having the same problem

As has been mentioned, please send an email to support@vbulletin.com. Include your IP address and customer number.

Hum. I can't access it either. Though i can see this site. I sent my Ip w/ no response.

just thought i'd add my name to the 'same here' hat. i've just now sent an e-mail also.

Damn that was quick. Email them and they will fix you up.

yeah that works! i haven't received a response yet, but that works just fine. thanks!

I was a dork and posted that alternate URL before i read their entire email. Dont publish that URL. They want to deal with it on a one by one basis.

yeah, i just now received a response to the same extent. thanks for letting me know anyway tho, and thanks vbulletin for the quick work-around. :)

Man being beat down like this with DDoS attacks almost weekly isnt good for business. There are solutions out there to fend attacks like this off. Almost shocking that they havent implemented any of them.

What about someobdy that doesnt have a license #...whos trying to buy a license...what do we do...

vb.com is down?? i can't acess

my IP is dinamic

Damn this sucks! I've been trying to access the damn site all day!!! How long has it been down for?

If you have soltions that everyone else in the Internet world in unaware of, then by all means you should set up a business. You'd be rich in a matter of no time. ;)

Note: We will not be able to do anything about dynamic IPs. Sorry. You can thank the bastard who is attacking us for this.

Ohhh he said the B word :)

Also im pretty sure the vb.com staff are doing everything they can

Is there not some way they can keep a record of the IP addresses we submitt? I've had the same IP for almost a year now and since these attacks have started I've had to submit the same IP to VB about once a week.

As for stopping the attacks, they might want to look at a product called


"FloodGuard" . I don't know if it would help in this case, but it wouldn't hurt to take a look at it.

In all honesty I doubt what you are saying. Please provide the support tickets numbers where you have submitted the same IP address 'once a week'. Once we add an IP it stays added.

Whatever :tired:

Yeah, that's what I thought.

I do all of these and I would have remembered any tickets coming through 'once a week' in which the same IP address was resubmitted. It hasn't happened.

How long would it normally take to get access? I sent an e-mail a while ago and am still waiting for a reply.

well all in all, Keep up the good work Steve :)

There are no unanswered requests in the support system. I have responding to all of them today within a few minutes.

[SID-100014-64a33075] and [SID-72149-4cb04388] are just two of them that I still have the emails from, but your already knew this since you do all of these.

No need for the attitude mate, were all only human :)

No attiitude here. I just asked a question and then get called a liar.

Ticket 72149 was sent over a month ago BEFORE we had the current system in place. In it I clearly stated:

There was nothing that said your IP was added to anything - and certainly this had nothing to do with the current system which wasn't in place at that time.

There are no tickets indicating you asked us anything about this issue 'once a week'.

The second one (100014) was answered and resolved exactly 10 minutes after you sent it to us. Most people would be pretty satisfied with that level of service.

I checked the system and those are the only two tickets from you regarding this matter. The other one regarding your lost customer number and password.

Well in the end we cant see what Steve can see, in which case i expect hes telling the truth, but you can be sure he will do his best to help you.

Actually what you did was make an accusation that turned out to be false.

This software/hardware wouldn't provide us any benefit because it would have to be installed at the Tier-1 providers (AT&T, Sprint, MCI, Level 3, UUNET, etc...) to be of any use over what we are doing now.

Well, I did send an e-mail. Is there anything special that I have to put in the subject or something?

As I said all support tickets have been answered. Did you get the automated response with the ticket number? If so, twhat's the number?

Also if you are unfortunate enough to be using AOL as a provider, you will find that they are automatically putting all emails from our server into a Spam folder. You might want to check this out.

I use cable and sent it through hotmail. I didn't recieve an automated response.

I guess I'll try sending it again.

Hello,

I, too, sent an an e-mail (two, in fact) that detailed my IP address and haven't received any response. What would be the recommended next step?

Try resending it. I just resent it and got an automated response.

Strange...I think the IP bans affect incoming e-mail as well. I sent via Hotmail instead of my own domain and it went through.

The IP router blockage does not affect outgoing email at all. More than likely your email client or ISP (in particularly AOL) is tagging email from our server's PHP scripts as spam.

Steve i send my IP and my license number in support@vbullettin.com



thanks and happy new year

There was a lot of big words in there but what he says is true, it simulates attacks which eat into resources and can cause this type of problem.

*Notice how no one else is challenging Steve after Gardener :p*

I currently have no problem accessing either vbulletin.com or vbulletin.org :)