vBHelp Desk
 

This si a help desk program created to be integrated with your vbulletin. It allows people to make tickets, and tickets create new threads that are specialy decorated with a status box, that contains the status of the ticket. There are admin features to allow custimization of the words used for open, Resolved, and even the catagories and priorities too. you can close tickets from the post for it as well as reopen them, also you can do it from the admin panel as well.


NOTES:
When doing permissions remove the permission that says "Can Search" from non staff usergroups for the helpdesk forum.


Screenshots:
the help desk home page:
https://vborg.vbsupport.ru/attachmen...&postid=349891

The new ticket page:
https://vborg.vbsupport.ru/attachmen...&postid=349894

Thread with admin options in status bar:
https://vborg.vbsupport.ru/attachmen...&postid=349897


the Zip

vbhelpdesk v1.2

sounds cool, i will install it after i see the screen shots. nice job

the main help desk page

the new ticket page

This I want, and will be installing. Thanks Zaj ;)

here is the thread created by it.
it includes the status bar, and the options to the right side of it are the admin options, if non admin it just has the link to the help desk home page.

is there any way we can see a working demo of this please? :)

and also is it possible for it to generate an email with the ticket contents and status?

i could make it generate an email, possibly for a future release.

for a working demo goto http://tfogame.com/helpdesk.php

for oyu to be able to see your ticket you must register before submitting a ticket.

looks cool zajako :)

i've downloaded the zip and will probably install the hack later on this evening. I'll let you know how it goes :)

hmm, i dont know if this is a bug or not, but when you search for posts by the user, the ticket posts get listed as well.

only for admins. It uses the vbulletin's default permissions. So it should only allow those permitted to view it.

Hmm, I can see the post but not access it when i searched for posts by you on your forum, I'll post an attachment.

i found the problem for that. i had the ability to search on, for the permissions.

Be sure to remove that ability and i will note that in the first thread.

nice hack *installs*

Looks promising!! :)

]the idea is great! SourceForge + CVS forever! O.o ;)

found a few bugs in the install file.

one of which prevents setting the forum id for the forum and the other was just letting you know how to make the templates

these are fixed

Wow i've been waiting for a hack like this for SO long :p

Thanks buddy.

However are all your templates free of font tags because i see that horrible times new roman tag ;)?

Regards

- miSt

Thanks for this hack. It looks like a good idea!

I am havingf a problem or this is me on the open tickets I see nothing >.> when I opened one. Same with the acp and closed tickets.

Edit: Never mind fixed. But on the acp I cant see the tickets all I get is a white page.

Do only admins see this or does everyone see the tickets? The idea of ticket systems is to only alow certin people see it and not the entire public..

I am having this problem also.

bspiller only the person who created the ticket and the staff can see the tickets.

gohanssj and mcyates, im not sure what the problems is, could you post a screen shot for me?

This is a neat idea.
I'll test this out, thanks! :)

The problem also is. This:

http://www.myfootballforum.com/discu...&threadid=2855

That link above is to one of the posts made via:
http://www.myfootballforum.com/discussion/helpdesk.php

But when i got to http://www.myfootballforum.com/discussion/helpdesk.php its not in the open list? Only test ones which I put in, can be seen. Also the open list and the closed list in the admin cp just show a blank grey screen.

Will this SQL have anything to do with it:

INSERT INTO setting VALUES (NULL,86,'Help Desk Forum','helpforum','72','The forum id for your help desk.','','1')

My help forum (support forum is) ID is 87 should I insert the support forum's id (87) into the sctring above?

Open List | Closed List Don't Work

When i post a new ticket it goes into the open list on the site. But when someone else posts a new ticked it doesn't show.

PLEASE NOTE, you will not be able to view these files as you will need the admins username and password

This shows the open tickes
http://www.myfootballforum.com/discu...ction2=open&s=

But this one in the admin panel does not:

http://www.myfootballforum.com/discu...ction2=open&s=


The difference is the last part of the string/url

ticket&action2=open&s=

tickes&action2=open&s= (this one is being used in admin panel

How can I change the string

I'ver change the string in the admin panel. Just changed the tickets&action........ to ticket&action

And it now works. But the new tickes from the other members do not show on the helpdesk.php????? It says There are no current Tickets in this grouping. But there are open ticked shown in the admin panel.

ALSO (sorry about this)

In your adminhelpdesk.php

Find this:
<td><div align=\"center\"><a href=\"../showtthread.php?s=&threadid=$lists[threadid]\"

This should be:

<td><div align=\"center\"><a href=\"../showthread.php?s=&threadid=$lists[threadid]\"

(I just changed showtthread.php to showthread.php)

And Also in adminhelpdesk.php Further down:

<td><div align=\"center\"><a href=\"../showtthread.php?s=threadid=$lists[threadid]\"

Change showtthread.php to showthread.php (Only 1 t)

Hi

This hack looks good but I have a question.

I want to set up a user group for each of my customers. Each user group has its own set of private forums.

I would like each user group to be able to creat a ticket only in their forums and not in a public area or someone elses forum.

This was each customer can only see the tisckets relating to them.

Another question.

I would like to be able to allocate one OR more support people to each ticket to make them responsible for the life of that ticket.

And then of course to be able to view by support person the tickets assigned to them and their status.

And then to report by tickets by customer and support person by status too.

Of course it may be easier to pull a report from the database but howfar will your hack go?

Do you want to take it as far as I've listed and how much do I need to pay you to get it this far?

Sorry but I dont have time to beat about the bush here.

Thanks

Kalin

Great!!!

In the instructions it says to:

goto the option page and find the help desk settings section
now type the number we called x earlier in this box and hit submit.

I dont see any place to set this? I looked in Vbulliten Options and I looked on the left menu I dont see any help desk setting section. Can someone help me with this. I running version 1.1

for some reason the last two lines of the sql query were wrong

zajako

Thanks for the hack, I haven't tryed it yet but it may be just what I need with a few little enhancements to manage some of my headaches at vbportal.com, I'll let you know how it goes.

Have the hardcoded font tags been fixed? Are there hardcoded colours in this hack? Have you made full use of vBs replacement feature?

found a error in the instructions:

first 2 lines should be:

makenavoption("Open List","adminhelpdesk.php?action=ticket&action2=ope n","|");
makenavoption("Closed List","adminhelpdesk.php?action=ticket&action2=clo sed");

not

makenavoption("Open List","adminhelpdesk.php?action=tickets&action2=op en","|");
makenavoption("Closed List","adminhelpdesk.php?action=tickets&action2=cl osed");

ticket(S) is causing a wrong read error. S needs to be removed.

also, in the helpdesk template:

http://www.tfogame.com/main/ needs to be erased for users to logout from that page.

ALSO In your adminhelpdesk.php

change
<td><div align=\"center\"><a href=\"../members.php?action=

to
<td><div align=\"center\"><a href=\"../member.php?action=

Is there any way to do email to ticket in this hack. If so it would be a GREAT system then.