SSL subscription issue
 

Dear support,
I've been subscription on my forum http://removed and everything was fine , but now I've moved into SSL https://removed the subscription is no more working , even when someone pay using paypal and receive the money , his usergroup doesn't change ( it should show a subscriber badge and change his name color and allow the member to show private sections) so I guess it's SSL issue , or may be because we're using cloudflare now , it may cause the issue too.
I will be waiting your suggestion , thanks

I really cannot see how either cloud flare or ssl would impact usergroup change if the subscriptions are going through.

Did you try to change back to using http:// just to see if it is indeed the issue?

Don't paypal payments depend on paypal connecting back to payment_gateway.php? It could be that it can't make an https connection for some reason. Going back to http like RichieBoy67 suggested sounds like a good test.

Check your settings at PayPal and make sure your return url is not set to http.

Yeah he said the payments are going through but I guess it makes sense if the payment goes through then the site is not getting the response. That could cause the promo not to work.

i agree to check your Paypal settings for the site url.

Where can I set that ? Since I haven't set anything the first time on my PayPal , i've simply added my paypal email on vbulletin subscription panel.

What happens when you go into subscription manager and click test communication?

It passes
https://vborg.vbsupport.ru/external/2015/01/41.png

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Do I have to change something on cookies and HTTP header options?

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also I've this enabled (even I think it doesn't have anything to do with the issue)
https://vborg.vbsupport.ru/external/2015/01/42.png

What he is talking about is you will need to login to your PayPal account and make sure that your URL is not set to http but https instead. Once you make that change it should be fine.

what I'm asking too is where to find that in my paypal account , since I haven't add any website in my paypal account , so where can I find links so I can change it from http to https

Do you have the old PayPal layout or the new one?

The Payment API tests in the admincp only check to see if your server can connect to paypal, and not the other way around. I don't know the details of how the payment system works so I don't know if it always connects the other way (paypal to your server) or what happens if it can't.

It looks to me like the url that paypal should connect to is sent with the initial communication, so that's probably why you never had to set that. The code uses the bburl setting which you've no doubt changed to https already (It's "Forum URL" in the settings"), so I doubt that's it. But there could be other issues with SSL. This is all speculation and I know it doesn't help much.

Sometimes in PayPal you HAVE to set that URL. Or at least it makes it where you do not have any problems in the future. PayPal is sometimes tricky and will do really strange things for no reason.

I had this look 2 years ago , still the same
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is it this one
https://vborg.vbsupport.ru/external/2015/01/40.png

Login go to Merchant Services > Process Orders > Instant Payment Notification click the link below that heading. Mine is labeled "Learn More" Then you will set your IPN to be your https url and save there. I "think" that is the only place you change it, its been quite awhile since I've played in there.

EDIT: just saw your edited post yeah you can try to change it there as well. But that is the URL that PayPal will return you to after a payment has been made. So in effect what that does is if you have a custom page that says thanks for the donation/payment etc then you use that page as the return URL. It really should have no bearing on your usergroups having problems.

Is it this one , I've just put my website link (it wasn't there) , are you sure that will solve the issue!?
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EDIT: after testing , still not working , usergroup doesn't change , even that I've received the money

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EDIT: after testing , still not working , usergroup doesn't change , even that I've received the money

Wouldn't the url be https://removed.com/payment_gateway.php?method=paypal ?

ETA: actually, from the developers docs:
So, since the vb code includes the URL for each specific payment, I would think you'd want to leave that setting at "Do Not Receive IPN Messages". Are you able to look in the IPN history they mention?

I don't know anything about cloudflare, but is it possible to temporarily turn it off to see if that makes any difference?

Check out, your server's access logs and see if it is actually trying to access your site, should look something like this, 123.0.21.3 - - [28/Aug/2012:21:29:57 +0100] "POST /payment_gateway.php HTTP/1.0" 200 - "-" "-", and then check your sites error log and see if you see something like this, [Tue Aug 28 21:29:57 2012] [error] [client 123.0.21.3] client denied by server configuration:

tried your suggestion , and still not working .
also even after pausing cloudflare it didn't work , so I really don't know :( .

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I haven't done yet what you told me , but I've just seen something weird on the transaction logs
https://vborg.vbsupport.ru/external/2015/01/38.png

https://vborg.vbsupport.ru/external/2015/01/39.png

https://vborg.vbsupport.ru/external/2015/01/35.png

In setting up paid subscriptions for the first time there is a lot that can go wrong. A common problem is that payments are received but vBulletin doesn't register the payment and doesn't change the user's group memberships appropriately. Here are several things you can check based on my experience troubleshooting these problems.

1) Make sure your paypal emails are correct and that they are entered exactly the same as in your paypal account. Note that these emails are known to be case sensitive:

Admin CP -> Paid Subscriptions -> Payment API Manager -> Edit

2) Make sure the test communication is working:

Admin CP -> Paid Subscriptions -> Test Communication

3) Make sure you heed the warnings on this page:

http://www.vbulletin.com/docs/html/m...scriptions_add

Also note that the duration of a paid subscription cannot exceed a time that would put the expiration date past the year 2037 as that is the highest complete year that can be represented by a 32 bit integer timestamp. PHP is currently limited to 32 bit integers.

4) Make sure your forum directory is not behind a htaccess login because that will prevent paypal from accessing the callback URL.

5) Make sure your forum URL is correct as that is used to build the callback URL:

Admin CP -> vBulletin Options -> Site Name / URL / Contact Details -> Forum URL

If this is your forum:

http://www.vbulletin.com/forum/

...then the forum URL should be set to:

http://www.vbulletin.com/forum (no ending slash)

6) And if you are specifying the IPN URL in your paypal account then make sure that is correct. If this is your forum:

http://www.vbulletin.com/forum/

Then the IPN URL should be:

http://www.vbulletin.com/forum/payment_gateway.php?method=paypal

7) Login to paypal.com and make sure you are actually receiving the money from the purchases. Make sure the transactions are marked as "completed." Also, make sure your paypal account is not configured to require your approval for incoming payments. Otherwise the payments won't complete until you approve them.

__________

If it still doesn't work then it might be due to some customizations on your forum. You can determine this by temporarily removing your customizations to see if the problems goes away. Try to reproduce it on a default style:

Admin CP -> Styles & Templates -> Style Manager -> [Add New Style]

Create a new style with no parent. Then click that style's name in the Style Manager to view your forum with that style.

If you still have the problem then try disabling your plugins:

Admin CP -> vBulletin Options -> Plugin/Hook System

Also run a file check to look for customized files:

Admin CP -> Maintenance -> Diagnostics -> Suspect File Versions

That would be a no. All you need is the site URL. If you look in the template, the gateway is in a hidden field.

So you're saying that you know that Paypal will take the start of a URL that you enter at the site, then take the /payment_gateway.php?method=paypal part off what you specify in the request (it starts with {vb:raw vboptions.bburl}, which is your forum url, so that would have to be stripped off)? OK, I must have missed that when I read the docs. What I did read is that if you specify a notify_url, it will be called regardless of the settings in your paypal profile, but I might have misunderstood.

Here's some information on setting up paypal: http://www.vbulletin.com/forum/forum...k-these-things

No. Look in the template, subscription_payment_paypal. All that info is passed along to PayPal when you submit to them.

Sometimes though you need to enter your site URL to receive the Instant Payment Notification. Why, I don't know. Some sites have to set it up, some sites don't.

I went through all this crap when setting up vBDonate when I was at DBTech. So line I had said, if you are not getting the expected results when someone pays, you start there. Then you check out, your server's access logs and see if it is actually trying to access your site, should look something like this, 123.0.21.3 - - [28/Aug/2012:21:29:57 +0100] "POST /payment_gateway.php HTTP/1.0" 200 - "-" "-", and then check your sites error log and see if you see something like this, [Tue Aug 28 21:29:57 2012] [error] [client 123.0.21.3] client denied by server configuration:

While doing vBDonate, to make it even easier to track issues, the SandBox ability was added to the mod, in order to put the system into test mode, so you could do full transactions in a testing environment, to trace down the potential issues.

Yes I mentioned all of it in this post https://vborg.vbsupport.ru/showpost....9&postcount=20

Oh yeah, that's the same post word for word. Sorry I wasted everyone's time by posting a link to it.

It's cool Kevin, the more eyes on everything, the better. :)

Are you using CloudFlare Free SSL, or do you actually have a Paid SSL Certificate? I pay yearly for a Comodo Wildcard SSL certificate, and my vB forum works perfectly fine with cloudflare and SSL.

Also to elaborate on Ozzy's post. When putting in your paypal email address use the "PRIMARY" payment email address on your account. If you have more than one email account on your paypal and you put an address that is not the primary address you do sometimes get problems in vBulletin.

here you said NO it's only the website url that should be written , but in your first reply you told me to write in IPN the same thing @kh99 said.
6) And if you are specifying the IPN URL in your paypal account then make sure that is correct. If this is your forum:
http://www.vbulletin.com/forum/
Then the IPN URL should be:
http://www.vbulletin.com/forum/payme...?method=paypal

Also all the mentioned things are already made and didn't change anything , the only thing that I didn't get is this one, would you explain it more:
4) Make sure your forum directory is not behind a htaccess login because that will prevent paypal from accessing the callback URL.

No, all you need is your main site url in the IPN settings. Also did you check your logs like I asked?

still nothing , by the way I need to tell you that I'm using this system in my forum
http://www.vbulletin.org/forum/showt...t=point+system
and it's working with paypal , people can actually buy coins using their paypal , so the forum does get paypal requests even without setting this IPN thing , so I really don't know why it's only the subscriptions that are No more working , it has been working fine with HTTP , and the point system was working with HTTP and still working with HTTPS , so what is the problem :( ?

Did you check your http access logs? Its really important.

I looked at the code a little more and I believe that error message comes from paypal_gateway.php, which means you must be getting the IPN from paypal. When the IPN is received, the script connects to paypal and sends it back to verify it, and if that fails for some reason, you get authentification_failure. Unfortunately there isn't a lot more information. One thing it checks is the email address that you have when you set up paypal as a payment method, but since it was working before you went to https, unless you changed it, that's probably not it.

Any way to set up something like a .htaccess to allow access to just the payment_gateway.php via http? I'm not a server admin person so I don't know how hard that would be.

Edit: oh, actually, now that I think about it a little more, if you only have a few of those it could just be someone other than paypal accessing that script (I think I did it myself at least a couple of times). So maybe you still need to be looking at whether or not paypal is connecting to your server.

I asked this in post #18 and no answer yet.

Unless I missed the info in the posts somewhere.

Yes, I realize that. You've actually said it twice (well, three times now) and Zachery once. That's why I said still need to be looking....

I've been trying to look where to find the server logs , since I haven't setup error handler on the vbulletin option , and when I open my website using FTP I can't find the logs file which I always find in the root directory for my other websites (not vbulletin). So it will be great if you can tell me where to find that , and I've shown you some pictures for the paypal fails so I guess the server is not accepting paypal to log (just for buying subscription) , how to solve that !?

That is something you would have to ask your host where those logs are.

ok I'm contacting the hosting support , but let say I've checked the logs and found what you told me , so what is the solution for that !? so we can try it ?

Yeah you may not find your logs via FTP, most hosts do not have them placed there were they can easily be downloaded. You can usually view them in cPanel if you have that or possibly Plesk although I do not remember at the moment. Your host will know exactly where you should view them. Its usually not something that you have to have installed, usually with most hosts its already there but it may depend on your web host.