Interview question, please help
 

I am going to be asked this tomorrow, please help me answer in a professional way to not put the blame on my colleague who made a mistake

Situation:

You are working in a company that offers a programme which is supposed to be a concierge service for high class members who expect you to do everything for them, hotel bookings, restaurants, gift recommendations, etc..

The member has asked your colleague to find him a good GYM in an X area in the city....

2 days later the member calls and is angry because noone has attended to him...

you get the call...upon checking the request, you notice that your colleague has forgotten to look into it...

What would you tell the member to keep him satisfies yet not put the blame on your lazy colleague? win both parties...if you know what I mean..

Please help me find a good answer as this will decide my next job if I get through this scenario which I will be asked tomorrow

He wants to know what YOU would do in that scenario. Not what anybody else would do. If you can't understand that then I think you don't even deserve the job.

if you ask for help on such a scenario and are unable to give a proper answer on your own, sorry but you do not deserve the job... it is not our role to help you have a job you can't deserve that way.

I'm going to help you cheat a little and actually provide you an answer, but it will only work if you actually do perform the task... Because if you don't you will fail.... You will fail on such epic levels that your business will go under. So only use this if you are sure....

Answer:

I want to offer you, our most valued customer, my deepest and sincerest apology for our timely delay.

I can fully assure you that we make it our business to completely satisfy our valued customers, such as yourself, who are our top utmost priority. It is through this endeavor we believe quality is one of the most important factors in delivering to our customers.

So I can fully rest assure you that our delay was only due to our attempt to provide you, our respected customer, the best quality GYM in your area. For we believe that our valued customers fully deserve the utmost respect and quality of server, when they are intrusting us in locating and arranging such services.

It is for this reason, we have selected ADD GYM NAME HERE, with the full assurance that when doing so that you, our valued and respected customer will be most pleased with the services provided.


Sincerely,

ADD YOUR NAME HERE
ADD YOUR Company Name here.


Use wisely and at your own risk..... And improve your performance or you will epic-ally fail. We were warned.

How did I know you are French!

hey, a cowboy...

I would apologize for the delay and simply answer the question for the customer. I wouldn't say why there was a delay at all- the customer will probably just be happy with the answer. If it was in my power to offer them something for the delay I would do so.

If the customer pushed me for an explanation on why it took so long I would be honest and say "I don't know why it took so long but you can rest assured I will make my manager/supervisor aware of this issue so it does not happen again."

I agree - personally I'd think a "we wanted to make sure" answer was BS. I think I'd prefer "we messed up, what can we do to make it good?".

when a delivery boy bring the wrong pizza, what does he say?!

.... hey, i'm just delivering it, the guy who made it is to blame, so call the pizzeria!

And what does the pizzeria say? Hopefully it's "sorry, how can we fix it" or else I'm probably not ordering from there again.

" voilà "...

I like the simple answer and agree with it. Own up to the fact that something clearly went wrong and that you'll do everything you can to improve that from ever happening again.


Locally here though it's a death sentence. Admitting a mistake without some justified reason in my part of the world means you're obsolete and need to be replaced immediately..... Not that I like or agree with that, but universally from both the business side and customer side of things it's universally the standard here.

I find business is defined by 2 important factors. Location and competitive competition.

tell him - you wanted to ask additional questions, which might be of a sensitive nature and you wasn't sure how to ask.. question ie.

What is his sexual preferences, as there are two best gyms in that area apparently; one is more like for a gay men and the other is where models hang out, ask him to specify so you can make your best decision.