not happy with vbulletin.org support
 

I get sent over here from the .com version only to find people sending me everywhere else, "oh ask this person" "oh go here" "go there" its not right. You would think there would be more people on here helping but i see now why my friend was telling me dont even try there forum support.

I have spent 5 hours waiting for one answer,,,,,,


Which folder do i upload iTrader to when i am FTP'ing?

thats it.

Bad support and im sure this will get closed because someone feels like it and that is not a true forum.

Thats the downside of downloading a free and unsupported addon. Officially there is no support at all. This is stated at the top of the thread you downloaded it from.
Its not a paid product, and you are dependent upon the help of other users.

You made two different threads with the same question, and didn't even post in the release thread for the mod in question? Your question was posted about an hour ago, and since you didn't receive an answer within that time.. it's bad support? Really? No one is required to help you with modifications. vBulletin.com is all about the stock software, they will never support modifications.

https://vborg.vbsupport.ru/showthread.php?t=230543


Anyway, upload the contents of the "upload_this" folder to your forum root. Eg: /home/username/public_html/forums

Then login to the Admin CP, on the left-hand side look for "Plugins & Products", click to expand then click on "Product Manager". On the right-hand side, you should see a link for "[Add/Import Product]" - click on that link. Then, click on "Browse", find the "product-itrader.xml" file on your computer and then upload.

Help for modifications is only given in the thread you got the modification from. Period. Help is not instant. We have real lives and real families AND we are volunteers - everyone from the developers to the staff.

There is NO official support for any modification - its entirely voluntary by the coder in question.

Things are devided at vb. All vb core related questions should be asked at vb.com and all customizing questions here.

Instead of waiting around for 5 hours for an answer, which is a very short time btw, have you considered doing a little more searching and less whining and complaining like a spoiled child. Oh I have waited 5 hours for a reply, why is the support so bad here and rubish like that? It is very annoying and irritating.

P.s. Just fyi, everyone that offers support here, be staff or helpful community members, do so at their time and dime. So start by helping yourself first and then expect others to help you.

Most modifications include a README.txt or README.html etc you can view after downloading, some on the other hand have the info in the description. Any and I repeat ANY modification using a url such as www.yoursite.com/mymod.php will have files to upload (unless utilizing misc.php etc etc). This information is something you must read through and interpret before installing otherwise you feel as you did when you originally posted and we don't want anyone feeling frustration however you must keep your temperament savvy and ask the right way for support... we don't bite dogs with bigger barks that's for sure but we might bark back :D.

I looked at this because I didn't believe it myself but as it turns out iTrader has no readme or install instructions, nor are there any in the mod post. I can only conclude "vbenhancer" was only interested in sharing the mod with people who were already experienced with mod installs. Personally I would take that as a sign to avoid the mod if at all possible.

This is what is posted by the author of that mod ......

Given that the site he guides you to for support doesn't even exist I would avoid the product like the plague.

You know, speaking of iTrader...

If I remember right, I did ask vbenhancer for permission to carry on iTrader for the 3.8 series with improvements, bug fixes, documentation, etc but I never heard back. It has been a couple months now I think.

Ahh I was unaware... well there's another example then:

• There is no README.txt or README.html or any form of instructions beyond a product file you must apparently import and perhaps a few folders or files - You must fend for yourself and upload files on a whim!

^ That was humor people you can laugh now...

Well I wouldn't go that far who knows what's transpired for anyone at anytime.

I know someone was allowed to port this to vB4 and that Nex (vBenhancer) was not working in 4.x and only wanted to work and provide modifications for the 3.x series if I recall correctly.

Thats correct, its here ;

https://vborg.vbsupport.ru/showthread.php?t=232044

I dont know if Nex has stopped working on vb in general, his vbenhancer site no longer exists, but he last logged into here a few days ago.

Nine times out of ten I *do* get an answer to any questions I ask, even in unsupported modifications.

It might be some time later of course. That's the way these things are. We're all paying....nothing. All things considered, support is generally excellent for the fees paid.

Also, always be prepared to test out mods on a test installation first, and better still hack around with them yourself, you can learn an awful lot from doing that. And when the coders here see in your post that you explained all the stuff you tried to do but still cannot work it out, they are generally more interested in helping than where people aren't prepared to put any effort in themselves.

That's why this is a MODIFICATION COMMUNITY rather than just a free download site. IMO of course.

Thanks for posting ;)

Well said imo

Like Everyone said contact mod owner

Are there any paid vB4 download products which are actively supported?

//sse

I 100% agree with you!! people probobly gonna tell you to contact the owner.. Yea..like the owner of the mod is really gonna get back to you.. he probobly posted the mod and left and checks the board or his mod like once a year!! Most of these other coders on here.. are busy or cost too much money to help u out.

If I see one of my techs go online.. ill refer you to him.. cause he says he can fix or install anything vbulletin

I don''t understand what is up with all this complaining. You get the mods for free here. It is not like you paid for them. Unbelievable how selfish some users are who want everything for free and expect that others drop whatever things they are busy with to cater your needs pronto.

Exactly! They feel we should be at their beck and call when they want for what they want. Takes all the fun out of releasing free mods for me. I won't be doing any more free mods here in the future with the mindset here.

It's easy to let a few bad apples get to you but I just try to ignore those with an entitlement attitude.

Still would be nice if coders could "ban" a user from downloading their mods. :p

Yes, but unfortunately not on vb.org

Here is a list: www.vb-commercial.com

I feel the same way Boofo. It ain''t worthy to spend time and effort in releasing something for free when all you get in return is grief and ungratefulness from the users.

Unfortunately it is not a few but quite a lot of these "bad apples".

Or... after having time to think on this...

Could it be a few of us tend to reply like this when one of the supposed bad apples post too frequently in a weeks time? Why are they Bad Apples...? I guess it's a different scenario for each of us... in regards to who's what.

It's certainly not everyone but the few typically negative ones on here account for a small portion of our overall community and perhaps we're focusing too much on their words when we should ignore them and keep on truckin' eh? Sounds like my new plan, keep helping the community and simply ignore the other posts that are non-sense (I didn't say ignore beginners or truly genuine questions, please note that and continue to be helpful!) otherwise you spend more time in shock & awe then actually helping others :erm:.

Borbole quit hanging out on the xenforo site and get your butt back in here on a regular basis :cool:.

I was poking around XF earlier this weekend... For a couple days I thought I was going to be admining an XF community... Glad the plans changed. :)

I think the OP, and others on occasion, don't understand that this is a community site and not another site for "official" vb support, so they just need it explained. But it's true, there are others who just want to get what they need for free by begging or complaining or whatever, those are the ones I try to ignore.

Create a mod for vbulletin.org so that coders can ban annoying members from donwloading their mods. Maybe using the ignore user function :D

Well I for one admire the coders here and at vb com who have gone out of their way to help me with a problem or to better understand the inner working of VB.
Please don't let some one popping off stop you from continuing to make great add on goodies and giving such great support. I know if some of you stop I'm going to be up crappola creek with out a paddle.

I'm not tech savvy at all and have had a few problems with some downloads, but accept that is either me or incompatibility so I try something else. As has been mentioned the mods are free and so, in my opinion are an absolute bonus, I try to show my appreciation for the time and effort of the coders.

Be grateful for someone sharing their coding to those of us that wouldn't have a clue to even start an add on from scratch.

All i got to say to CODERS is how about just ya all ignore this thread in a way where he mentioned that support is really bad ????? I am new to vb may b like 4 months and i always got answers from mod's coders or other senior members. Sometimes its late but in the mean time i try to search around or try to do it on my own remembring things that i do and if something goes wrong i delete it right away to bring it back to right position :)

Mr dizzynation... u ever thought about coders or mod's when u get things free ? when u get their help right away ? they ain't bots buddy normal human beings :) PEACE EVERYONE :)

I agree with your last statement. But if you look deeper, it is a symptom of a larger problem: vB.org is strongly anti-commercial. Will ungrateful downloaders one day join together be grateful for the tools they receive for free? Highly unlikely. On the other hand, are you allowed to promote your websites containing paid products? No. Why? Being too commercial would make the board spam-tastic, and this will probably never change.

I don't know if you remember, but when I posted the thread a while back asking if anyone wanted paid registration (my first real modification here), you voiced your feelings of unappreciation by downloaders. I took note of what you said and when I released my product I asked for support and... from the few appreciative downloaders, I got it: a tester, two donators, and a few suggestions that made the mod better than I could have ever hoped, before 30 installs to top it off!

The best you can do is get support, have a clear goal, and have a clear mission when releasing the product. My mission with that product is to complete the vBulletin experience, and my goal is to win MOTM.

The difference between installs and downloads is discouraging, and I have definitely had moments of weakness where I considered stopping support, but I have help from contributors and a mission, so I will be ok. :) Hope this will change your mind.

When you've been here as long as some of us old timers have been, you will be singing a different song. The newness hasn't had time to wear off yet. Good luck on dealing with all the "gimmes". I'll leave it for you to release the free mods for the masses now. No more from me.

Have to say that for the most part I think I show a heck of a lot of gratitude for the mods available here, at times though I can be very blunt with my feedback. Not necessarily rude or negative but extremely blunt. On the other hand though I'd say I've spent about $300 in the last 12 months on additional support/licenses and donations to the very talented coders here so it's swings and roundabouts for me.

oh and Boofo stop being such a drama queen and untwist your knickers! <3

Thats enough bickering.

:)

Sorry for causing you work Paul. ;)

That's one less bug that will get squashed today!

:D

Tragic.

What?! Uhh Excuse me :erm:

Big fan right here :D.

Don't you run off on us now ya hear :cool:

Don't worry, Mike. You are still on my Christmas card list.

YEEEEESSS!

What everyone?!? you think I still get toys at 29? Mods are like toys for me :D





































No but seriously, I believe there's more people who appreciate free modifications than not, they simply don't have time to login and rant positively like a few do negatively kwim :D.

Yet the mod author takes the time to code it. Sounds like a lame excuse to me.