Online business using Paypal??
 

Hi Guys

Wow have i had some problems with Paypal :mad:

I'll tell you a bit about what i do without promoting myself too much

I make componants for car Transporters, you know the big ones that get towed by lorries. My company has never had an online store before, so i decide nows the time, i finally got online on the 5th June. :D

now customers can order and pay online using paypal ;)

Thats where the problems begin

the first week i get mt new paypal account (a Business Account) limited as i've had a LOT OF MONEY recently paid in.

I contacted paypal and they told me i've had ?1,700 paid into my account, but my estimated weekly turnover was ?2,000.

I had to get my account Verified, so that took best part of a week :mad:

Then finally i get my account back, but before t can transfer the balance to my business bank bank account, they limit it again :mad:

Now they are asking for Proof of delivery, even though i have an account with a couier company :mad::mad: and have my account limited for the past 8 days with over ?2,580 in it :confused:

Now at an extra expense (?50) i've had to set up a nochex merchant account and delete all traces of paypal from my site.

I've just got off the Phone to them, No one gives you a satisfactory answer, and i still need to wait for my account to get back to normal, I told the lady i wanted to close my account and have all the funds sent to my business Bank account.

These guys are a bunch of crooks, anyone else having problems with paypal?? They seem to be a law unto themselves, making up the rules as they go along, I'm definately not happy with them at all. I've taken Paypal off my site completely now. What a nightmare, i really expected a bit of a more professional service from Paypal, all i get is poop :mad:

Anyone have any Paypal Horror stories they'd like to share?

might cheer me up if i know i'm not the only one ;)

p.s. Anyone have a UK address for these Crooks, I'm going to send them an invoice.

Its only bad at first when you're setting it up...smooth sailing from then on.

Oh and another thing. Pull the money out as soon as you get a purchase. Like that they can never hold your money.

I always hear of people that have thousands frozen in there, so learn from others mistakes. You get an email saying someone bought something, log in every night and withdraw it all.

I've never had a problem with them, but I've heard of many horror stories. I'd get a proper merchant account from your bank, and use someone like SecPay or WorldPay. Or if you want a fantastic API to work with, use Google Checkout :)

Thanks Dean ;)

To be honest mate, i've done everything Paypal have asked for Its them dragging their heels and taking forever, whilst all this is going on, I'having to dip into my savings so that i can get the goods out to my Customers.

To me Paypal is stealing my money, until i get it back, makes me so angry.

Do paypal assume everyone is a scammer?? Do they not know by witholding customers money the goods will not get made and as a result the customer could incurr further bank charges late payments.

It would be illegal for a Bank to act in this manner, how can paypal get away with it??

I've paid ?50 for a merchant Account with Nochex, I spoke with a guy there last week and we went through all the account opening there and then, unlike paypal, when they need to know something they freeze your account :mad:

At least now customers can pay with their credit and debit card without having to open a paypal or nochex account.

Dean, Thanks again for your ideas mate, I did look at worldpay, and getting one from my bank, but they do charge and i've worked it out, with the fee's nochex charge, Its cheaper for me to use Nochex, I don't sell that much possibly once or twice a week, paying a monthly fee would not be cost effective as yet.

I've signed up to Google Checkout also, thanks for that

I've lost faith in paypal now, whilst its handy for the odd ebay purchase, anything else is a nightmare even if you've set up a verified business account with them.

So not sure who the real crooks are the scammers or paypal :mad:

Ultimately with these services you get what you pay for. With SecPay I used to phone up and speak to the same lady on the end of the phone whenever I had any problems. Much better than sending an email. She even let me speak to a developer to clarify a problem I had once too. You won't get that level of customer service with many other payment gateway providers.

Yeah your not wrong Dean, Ultimately you get what you pay for, However i'm well impressed with Nochex, They interview you over the phone, i have my own account manager and a direct line. All the ID checks are done beforehand, and the proofs of ID sent to them before getting your account fully opened.

Which is the correct way of doing things as opposed to paypal freezing acounts when they feel like it. Loads of friends have told me to withdrawl my money from paypal imeadiately, because of the risk of having your account frozen and it could happen at anytime.

But that kinda defeats the object in a way, if you don't trust the company that you use to process your payments.

If business picks up, then yeah, i'll go for worldpay or secpay, a more professional merchant service, but i must admit Nochex is living upto my expectations already.

I've heard stories that Paypal can and will freeze accounts upto 160 days and some businesses have thousands in their accounts.

What a Bunch of crooks :mad:

Just read the Horror stories here http://www.paypalsucks.com/

For anyone in the UK having Paypal problems heres their latest UK Address. They thought they could fob me off by giving an address in Luxemborg, even though i told them i was from the UK.

PAYPAL (UK) LIMITED
WHITTAKER HOUSE
WHITTAKER AVENUE
RICHMOND
SURREY
TW9 1EH
Company No. 05468033

020 86053000 Opt 1 for UK callers. During Normal working Hours

08708032361

or

PO box 659
Richmond
TW9 1TX

For those in dispute, courtesy of Companies House and Trading Standards :D

when i visit http://www.paypalsucks.com/ - its gives me a warning about that site - i have AVG that protects the site so i need know if its safe?

Works fine for me :eek: Whats the warning??

Danger: AVG Search-Shield has detected active threats on this page and has blocked access for your protection. The page you are trying to access has been identified as a known exploit, phishing, or social engineering web site and therefore has been blocked for your safety. Without protection, such as that in the AVG Security Toolbar and AVG, your computer is at risk of being compromised, corrupted or having your identity stolen. Please follow one of the suggestions below to continue.

IP Address: 66.226.79.14

For additional information click here.

Suggestions:

• Click the “Back” button on your browser to return to the previous page and choose another link (recommended).
• If you would like to ignore the warning and continue to the page, click here (not recommended) Note: AVG will continue to block dangerous content associated with this page.

as i said earler i've not had a problem

https://vborg.vbsupport.ru/external/2009/07/48.png

Norton says its OK :confused:

you said 'poop' tehehe!

well it seems you are good at here but not with paypal :D, the best advise for you to use paypal is: patience... if you play the game right they are good guys, I've been in both sides (personal & business) ;)

p.s. you remind me to check mine :eek:

Ufff, no prob here :rolleyes:

Lucky you Josh :D

Basically after an hour on the phone, i've still not found anything new about my situation, Paypal told me that they have a right to freeze your account for upto 180 days without having to give you a satisfactory reason, and not pay you a penny of interest.

Apparently i agreed to let them do this when i signed up, its in their agreement aparently. Oh and they said if i complained to Visa and mastercard, my account will be deleted?? whats that about? :mad:

However i have found a way to get my money back, I asked paypal if my customers complained that they hadn't recieved their goods could they ask for their money back, He said yes.

So tonight i've just asked all my customers to file a dispute to get their funds back, and i've asked them to pay me via nochex for an extra discount on their next orders, 2 of them have agreed already so at least i'll be ?700 better off this week hopefully :D

ok the site works fine
i don't use paypal but i did use for SL - to pay monthly rent at one location - so its was good - only three times - i can't remember exactly

Paypal is horrible, I wouldn't suggest using it unless you want tons of chargebacks, money taken back 6 months after you received it and limited accounts for no reason at all.

I've never had a problem with paypal, I've been using them for my business since 2005 ;)
ps. I've had maybe 5 charge backs in that time

research who your working (just like any business) with and you'll never have a problem.

Hi there,

had to do some googling.

I found this as thier UK address:
And this one:
Hope that helped.

Paypal froze several of my accounts. It was hell to get that undone. The reason for them seizing my first account: too much money was on it!!!! They think that is suspect activity and warrants them to take my money. I then needed to jump trough a substantial number of hoops to reclaim what was mine to begin with.

The second time, i apparently received a site donation from someone they deemed suspect. :S

I had it with paypal.

Hi Uk, (sorry inadvance for the long post. )

I'm very sorry you're having this problem. IMO, PayPal needs to be shut down or completely re worked to provide some sort of acceptable customer service.

My account was all of the sudden frozen after many years with them because the said that they needed more documentation. Huh? After all these transactions and business they want me to provide even more documentation now??? When I called their office I was put on hold for several hours-just kept it on speaker phone to see just how long it would take. After several attempts at this I finally got a live person who told me point plank, 'Paypal's security department doesn't take any incoming calls from customers." and that everything had to be done through fax. My staff faxed everything they requested on numerous occasions and it was still several weeks before they completed things, this was after I personally fax all the documents twice again. When you run a business, it is awful to have operating money tied up at Paypal.

I strongly encourage anyone using paypal now to look for alternatives. I've been with them since their beginning and they have only gotten ten times worse as they've grown. Also for such a large transferrer of money, I would think they would have gotten a hold of their fraudulent email problem by now but seems as though they can't seem to figure out what exactly to do about it.

We are in the process of switching to another provider with much better live customer service. We were also able to negotiate a much better rate through some of the cc carriers themselves, especially American Express. Amex has been excellent so far.

I think but I'm not positive that there are several class actions suits again them as well.

One of the most scary things for me was that even though they had my organization's bank account, they wanted some pretty sensitive corporate information as well. I was not willing to fax this stuff and after many back and forths, they accepted alternative documentation.

When it comes to money, if I can't talk to someone live at some point, then it's a huge red flag and very bad business. I found the below site during my problems with Paypal and it all but cemented a need for change.

http://www.aboutpaypal.org/ which incidentially uses vbulletin as their forum software.

I hope my dribble helps.

--------------- Added [DATE]1247315017[/DATE] at [TIME]1247315017[/TIME] ---------------

Dear ***********,

To view the details regarding your limited account access, please follow these steps:

1. Log in to your PayPal Account at https://www.paypal.com/ by entering your email address and password in the Member Log In box
2. Click on the 'Click to Resolve' link on your Account Overview page
3. Click the 'Why' link to view the Limited Account Access Details

You will be able to view what steps need to be taken to restore your account access

Please Note:
� Appeals cases and faxed documentation are worked in the order they are received
� If your account access is limited, please see the section entitled 'How can I restore my account access?' for information on how to restore your account access
If you have any further questions, please feel free to contact us again.

Thank you for using PayPal!
The PayPal Team

Please do not reply to this e-mail. Mail sent to this address cannot be answered.



AND THEN AFTER WE HAD RESPONDED-THEY WANTED COPIES OF MY COMPANy's BANK STATEMENTS! BROCHURES, IRS DOCUMENTATION. INCREDIABLE!

Dear ******

We recently requested information from you after noticing an issue on your PayPal account. We have reviewed your account and made adjustments to the steps required.

If you are submitting a credit card or bank account statement to us, please ensure that the name and address on the statement match the information registered on your PayPal account -- unless otherwise specified.For further instructions on how to return your PayPal account to regular standing, please log in to your account. Be sure to log in securely by opening a new browser window and typing the PayPal URL.

We apologize for any inconvenience this may cause. We appreciate your understanding as we work to ensure account safety.

Unfortunately, if we do not receive a response within ***. 17, 2***, we may have to limit access to your account. Limited access protects your account until additional security measures can be completed.

We thank you for your prompt attention to this matter. Please understand that this is a security measure intended to help protect you and your account. We apologize for any inconvenience.

Sincerely,
PayPal Account Review Department

----------------------------------------------------------------

Please do not reply to this e-mail. Mail sent to this address cannot be answered. For assistance, click the "Help" link in the header of any page on PayPal.

AND THEN

Dear ********, Inc.,

As part of our security measures, we regularly screen activity in the PayPal system. During a recent screening, we noticed an issue regarding your account.



Case ID Number: ******


For your protection, we have limited access to your account until additional security measures can be completed. We apologize for any inconvenience this may cause.

To review your account and some or all of the information that PayPal used to make its decision to limit your account access, please visit the Resolution Center. If, after reviewing your account information, you seek further clarification regarding your account access, please contact PayPal by visiting the Help Center and clicking "Contact Us".

We thank you for your prompt attention to this matter. Please understand that this is a security measure intended to help protect you and your account. We apologize for any inconvenience.

Sincerely,
PayPal Account Review Department

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click the Help link in the top right corner of any PayPal page.

PayPal Email ID ******

AND THEN


AND THEN

Dear *****,

To view the details regarding your limited account access, please follow these steps:

1. Log in to your PayPal Account at https://www.paypal.com/ by entering your email address and password in the Member Log In box
2. Click on the 'Click to Resolve' link on your Account Overview page
3. Click the 'Why' link to view the Limited Account Access Details

You will be able to view what steps need to be taken to restore your account access

Please Note:
� Appeals cases and faxed documentation are worked in the order they are received
� If your account access is limited, please see the section entitled 'How can I restore my account access?' for information on how to restore your account access
If you have any further questions, please feel free to contact us again.

Thank you for using PayPal!
The PayPal Team

Please do not reply to this e-mail. Mail sent to this address cannot be answered.


THE RIGHT HAND DOESN'T KNOW WHAT THE LEFT HAND IS DOING!


and then

Dear *****,

We recently requested information from you after noticing an issue on your PayPal account. We have reviewed your account and made adjustments to the steps required.

If you are submitting a credit card or bank account statement to us, please ensure that the name and address on the statement match the information registered on your PayPal account -- unless otherwise specified.For further instructions on how to return your PayPal account to regular standing, please log in to your account. Be sure to log in securely by opening a new browser window and typing the PayPal URL.

We apologize for any inconvenience this may cause. We appreciate your understanding as we work to ensure account safety.

Unfortunately, if we do not receive a response within **** we may have to limit access to your account. Limited access protects your account until additional security measures can be completed.

We thank you for your prompt attention to this matter. Please understand that this is a security measure intended to help protect you and your account. We apologize for any inconvenience.

Sincerely,
PayPal Account Review Department

----------------------------------------------------------------

Please do not reply to this e-mail. Mail sent to this address cannot be answered. For assistance, click the "Help" link in the header of any page on PayPal.



----------------------------------------------------------------




PayPal Email ID P***

Check this link a paypal representative named Jason is providing friendly support, also few other direct employees from paypal respond there...

http://getsatisfaction.com/paypal

I had a issue way back in Feb09 and i got it solved by posting at the above site, this is the only best way i find to get connected with paypal issues...

I've got my issues resolved now a day after i kept asking them for an address for their legal team to serve court papers, I told them that they have the right to ask for additional information, but if they do it is such as way which makes me more into debt, then i have a right to claim back any cost incurred.

So after 3 weeks, and countless emails from me i finally recieved this email

I don't think i've ever been so glad to transfer money out of my paypal account :D

I think paypal can solve a lot of issues with just a phone call or even working with you, whilst your account is still open, Instead they freeze your account for weeks on end, and taking ages to do such simple tasks.

They think they have 15 million customers worldwide if just 1% have their accounts frozen for just 1 day they make mega bucks in interest, times it by 2 or 3 weeks, then its making paypal millions without actually having to do any work.

Oh, forgot to say, when i asked paypal why do you do this to your members, they told me its because i agreed to it when i sign up, glutton for punishment i am :(

I'll only use paypal now as a last resort, and then i'll withdraw the money immeadiately :mad: