Help..Help..Help..:( nightmare
 

Hi,

Sorry for the begging but I'm desperate and have hundreds of people screaming at me.

In a nutshell, installed vbulletin (eventually) as a new messageboard rather than using the free proboards. All has been going fantastic,..everyone switching over, everyone posting on the new board

4 days later and we suddenly get this http://www.wearetherangersboys.com/forum/

A fast CGI Error? Now, it's hosted via streamline, who dont work Sundays so if its an error with them i dont know if we can do anything???

Sorry, for some reason i cant post this on .com :mad::confused:

Anything i can do at my end? any files i can get into and change anything?

anyhelp much appreciated

scott

i don't think anybody here work for your host, you will never have support here,... bad for you, but life is heavy on the net!

Ignore this post, FastCGI apparently handles PHP on IIS. Checking around to see what I can find, seems a lot of people get these errors with forum software.

I'll try that now

cheers. i did set up some custom BB code for youtube embedding but thats it

--------------- Added [DATE]1237735433[/DATE] at [TIME]1237735433[/TIME] ---------------

Sorry, and thanks for you help. in config.php, which heading/section to i add that code to?

--------------- Added [DATE]1237735622[/DATE] at [TIME]1237735622[/TIME] ---------------


Thanks fella. It's really really appreciated. Sods law as well, the new forum has been going blindingly as well

OK from what I found it seems you may have to wait until Monday for your host to fix it. It's a setting for the connection handling with FastCGI... basically it's not recycling the process correctly when handling with PHP pages. How much control of your server do you have? Can you edit configuration files on the server's end, or restart the server?

Hi,

Dont think I can unfortunately. Its a friends account but i've logged in and there seems to be virtually no settings that we can change at all. FFS

Also, if your host can't / won't change the settings see if they have an option to host your site on a Linux server. If not, I'd probably suggest switching to a Linux-based host.

cryo!

i just switched it to linux it worked!!!!

Woo, VICTORY! You should never see that error again. :) Glad it worked.

or maybe not lol

worked for a few seconds and now a different error. ho hum

Well, I would assume that's a temporary error. The Linux server and IIS probably have different IPs, so it will take a few hours to a couple days for everyone's DNS records to be updated. I can recommend something to see if it will work, but it all depends on how computer literate you are. You can try changing your DNS settings for your computer to use your hosting company's servers. Since their servers are updated with the change to your site immediately, if I'm right when you do this you should be able to see the site fine. The DNS server for them appears to be 213.171.218.193.

I'd try it for you, but I'm at work and we can't change our DNS settings.

Weirdly i get "The site you have requested does not exist on this server". Also, my config.php file seems to have disappeared?

When you changed the server to Linux did it give you any new instructions? If you FTP to your site, are all of your files still there? How about your database?

scrap that..now its back

--------------- Added [DATE]1237737550[/DATE] at [TIME]1237737550[/TIME] ---------------

appears its not linux.

i selected to change it, site came up, site went down. when i log in its reset to a windows server.

now the whole site is down?

Does it work for you now with the DNS changes? I don't know how your host is setup, so it might just automatically move your files from the IIS to Linux server.

nothing works now - i presume its them?

cheers for your help mate

Well, I'm assuming you're going to need to re-upload everything to your Linux site and change some settings (possibly FTP settings, etc.). You may have to wait until tomorrow to see if they can't just copy everything over. It definitely seems like the bad host is related to a DNS issue and that problem will fix itself over the next day or so. The files are another issue though because again the Linux server and IIS are two different machines. I'm glad we at least found out that IIS was the root of your issue, and in the long run it's probably better that you switched it to Linux hosting anyway for this particular application. :)

You could also try switching it back to IIS again and see if the site comes back. If it does my conclusion about the IP / server changes is most likely right. Check the email that your account is registered to, there may be more instructions for the Linux change.

I don't think you can just change a setting to go back-and-forth between linux and windoze. They are totally different operating systems.

It's a hosting thing. Some hosts will allow you to flip a switch to do it on your end, but on their end it will actually adjust your DNS record to point to a machine on their end using Linux or IIS.

Learn something new every day. Thanks for the info.