Registration Problems
 

Many members have been experiencing registration problems. They sign up and everything, but they never receive the confirmation email. This is not just a certain email sever because it has happened to everybody that has signed up. I had to disable the email system temporarily. Is anybody else having this problem? Does anybody know how to fix it?:(

I think it's a server issue. Might want to contact your host. I had this a few years back and it was an server email issue.

If you have any other scripts running, than try and see if the problem persists with them too.

Do you get any bounces?

No, no bounces.
How I found out was that the people trying to register had to track me down and report the problem. It then became persistent....

Have you tried the Email Test feature? (Admin CP > Maintenance > Diagnostics)

Will give it a shot, thanks :D
Will report back later.

I have the same problem also, i did the diagnostic and it said no problems =/

Then you will need to examine your mail server log files. If you are unsure how to do that, please consult your host.

Okay because I really need urgent help. The email system doesn't work, but disabling it causes tons of bots to register and post pornography which is quite irritating. It is like 5 bots a day :(

And your "report" is?

I tested it out and it worked but sent the email to my spam folder. Perhaps that is the answer?

I am having the same issues as well and tried the email test as directed. I recievd the email from teh test and the Pertinent PHP Settings shows....

SMTP: localhost
sendmail_from: None
sendmail_path: /usr/sbin/sendmail -t -i

is that correct? How do I check with my server to see if any emails bounced?

ALi

I found out that getting the email is not the problem. Once they get the email, they go to the verification link and at that page it says 'this verification link is not valid'.

Add the following code to the end of your config.php. Then try again. If this does not solve the issue, create a support ticket at vBulletin.com.
If you received the email then it is not a vBulletin issue, but a server issue (or even a remote server's issue). Please contact your host.

Do I put a couple spaces before I add that in at the bottom or right after the last thing or what?

At the end of the file, add a new line, and put the code there.

Contacted them. His reply to my Ticket was that he would need to check my settings on my Program(Vb I presume). I don't trust in giving anyone my Admin control. Am I right to decline that? I am awaiting his response and I explained that the Emails that are supposed to be sent to the new Users, are being sent to Me.

ALi

I would ask him what settings he needs to check, and give the values of those settings to him, instead of giving him Admin CP access.

I put the code there, but it disabled a ton of stuff.

That's the entire point of the line - it disables all modifications so that you can rule them out. With the line in place, register and try the verification link. If it still does not work, please open a support ticket at vB.com.

Alright... the code made the registration work.....
So what exactly does that mean? One of my mods is disabling registration!?!?

Damn, I did as the Server Tech said to do and still having Registration problems. This is his reply and what I changed.....

For the SMTP host, do I put "midwestelite.org:2525" or did I do that wrong as well?

ALi

Yes, precisely. One of your modifications is conflicting with the vBulletin system. Remove the line, and disable each of them in turn until you find the culprit.
SMTP Host is midwestelite.org. Under that option, you will find SMTP Port, set it to 2525.

K saved, I'll test it now and see how it works.

ALi

--------------- Added [DATE]1232050711[/DATE] at [TIME]1232050711[/TIME] ---------------

ok I tried registering with another email to test it, and it said it sent the email which it has not. also, at the top where my banner is, I found this error on the page..

Any idea what this could mean?

the forum is Midwestelite.org

ALi

--------------- Added [DATE]1232054297[/DATE] at [TIME]1232054297[/TIME] ---------------

here are my settings under ACP>Options>Email options
https://vborg.vbsupport.ru/external/2009/01/63.jpg

I ***** my password and email bouncing but you can get the idea, any thoughts?

still no registrations are going through

ALi

--------------- Added [DATE]1232062899[/DATE] at [TIME]1232062899[/TIME] ---------------

email test shows this...


ALi

--------------- Added [DATE]1232065165[/DATE] at [TIME]1232065165[/TIME] ---------------

Man, I had a good Convo with my self I see. Turns out the error I had for the SMTP was to change the Secure Connection at the end to NO. Works Fine now.


ALi

Dismounted, is there a quick way to check?
Or do I have to disable mod, try to register, disable another mod, try to register again... and so on

Good to know it's working now.
You may not have to necessarily register X times. You could probably use the same verification link.

Okay. Any idea what type of mod would do this -.- ?

To be honest, not much of a clue. Maybe registration? Could be anything.