We got Suspended, Can you help?
 

Dear,

Our host suspended our account stating the below cpu usage as a reason



moreover we have around 2000 members in our forums and just around 40 users/guests at a time


We don't know why, can you please help us?

You are most likely running some cpu intensive mods on your forum, such as shoutbox.

No we do not have a shoutbox!

But we usually see some members viewing the "who's online" do you think the "who's online" increases the CPU usage?

Everything someone does increases your usage, contact your host maybe they can move you up to a more expensive shared hosting. Most shared hosts allow for more usage if you pay for a more expensive plan.

upgrade your hosting like ssslippy said, or remove modifications.

Do you think moving the directory "/forums" to a VPS will be better?

get better hosting..

If you haven't installed anything new recently, and your 40 users weren't causing any big load yesterday, then it's just an error on your host's part.

It happened to us once. We complained about absurd load on that server for a month, and finally they suspended us!

I think the reason is that when the server lags, forum users start banging on it hard trying to read and post, so when the tech finally gets a readout, all he sees are your users, not the guy actually causing the lag.

We called them the next morning and they believed us and moved us to a different server, where it quickly became obvious they had goofed and we weren't causing load at all. Things have been fine since.

There could have been a surge in guests, most likely of the non-human variety. Check the logs and see who's been hanging around when this happened.

Chances are you are with an overseller. Get someone who doesn't oversell their plans such as downtownhost.com

do you know any hosting that offer no cpu quota????

dedicated and vps servers

any reputatble shared host will all have cpu usage guides in place.

I need someone to help me to look into my site to see what mod did take long queries so that I kept on getting suspended... I just can't figured out how to fix or optimize it... so now, I am looking for new/better server

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