PS - HelpCenter
 

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get :)!
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.


Thanks, PaulSonny & The Development Team.

Your demo page requires registration.

I was the first one to download this at the forum :)

Its a great modification.

Hey there,

I will be testing this on my forum now - Thanks for this!

Already confirmed a few bugs. Were working for an updated release. Please continue to report all bugs. :)

This is badly needed I think! I am going to wait until it is tested a bit because I am running 3.7 RC3 on a live board as it is but I can't wait to use this mod!

Excellent!

Demo database error .. obviously needs a little work 'eh !?
Think I'll wait for a stable release :D

I aren't getting a database error. However, a few bugs have been fixed and we could see 'beta' 2 pretty soon.

Released Beta 2.

Loads of fixes done, many thanks to John9371.

Keep them coming, bug reports, feature request, comments?

Thanks, Paul.

Um - the demo link is not working...
Do you have screenshots? ALSO - can work on vB 3.6.8 PL2?

Thanx,

Jacquii.

Sorry about the demo link, i've just been editing a template. Anyway its working now.

I am just in the middle of taking screenshots.

With regards to vBulletin 3.6.8 PL2, I believe it should work, although I have not tested.

Thanks, Paul.

Screenshots Added.

Thanks, Paul.

paul, please dont require people to register to see the demo.... either make the demo public or post up screenshots - either one will make for a much more received mod and more downloads.

lol,you just posted as i did. thanks for the screenshots

Actually... where are the screenshots?

They should be in the original modification post rob.

Thanks, Paul.

got them, cheers

edit: nice mod.... looks useful ;)

Parse error: syntax error, unexpected $end in /home/tibiabid/wareznova/helpcenter.php on line 358

Helpp!! I uploaded everything.

Same error here run the latest version Vb

Are you planning on removing the requirement to register to view the demo?

Very useful mod!

Do you have to register to submit a ticket? Is it possible to let guests submit tickets and requiring them to input capture and email address (twice, to avoid typos). Some people might have problems with registration, so allowing guests to submit tickets would be helpful.

Thank you!

Sorry about the requirement to register, I have removed it and it should be ok now.

Thanks, Paul.

as the description of this thread says:

THIS IS BETA SOFTWARE.
WE STRONGLY RECOMMEND YOU DON'T INSTALL THIS ON A LIVE BOARD.


I suggest you just wait until it goes more stable

Have sorted this error, it was a typo error with regards to a phrase.

Thanks, Paul.

Cool i like it , Thanks :)

Updated the Download to fix the Department Database error when creating more than one department.

Thanks, Paul.

Now fixed Bosco, sorry about that I forgot to update the product file, can happen when someone is sending 10 messages on msn a second.

Thanks, Paul.

This is exactly what I have been looking for. I will be watching the development of this one VERY closely. Great job and good luck in exterminating the bugs.

Right, Bosco Wong if you give me chance to sort things out instead of bombarding me with MSN Messages I might be able to get a working product rather than error after error.

I have once again, updated the download, so please download and re-install.

Thanks, Paul.

Paul just wondering is possible to redirect a ticket to a different user which isn't an Admin?

I dont understand what you mean Kurtz, do you mean can other users reply to tickets rather just admin usergroup?

Under usergroup options you are able to define who can manage tickets, if allowed, any usergroup can manage tickets.

Thanks, Paul.

Hi,

Thank you for this mod! Its a lifesaver! Up until now ive been using a shabby 3rd party script.

One problem ive got is I cant see the text in the Navigation or Administration section. Ive attached a screenshot.

Which template will I need to edit to change this?

Many Thanks

The template is HCENTER_SHELL, I believe it is something to do with the style you are using.

Might just be a case of changing the id field of the links.

Thanks, Paul.

Thanks for the quick reply.

Im looking in the template but a bit stuck! Which part of the template refers to the css of the text colour in the navigation/Admin section

Thanks

I am just guessing here because I cant replicate the bug, but in the HCENTER_SHELL template find class="$navclass[mytickets]" and remove it and see if the link appears?

Only do it for one link and test it, then you can update the rest if it works.

Thanks, Paul.

Thank you :)

I gave that a try but it didnt work. I did however change $navclass[mytickets] to vbmenu_option and it now shows up a treat :)

Ok thanks for the reply powerful_rogue. I will update the templates now to avoid any future issues with other installations.

Edit: Updated for Next Release.

Thanks, Paul.

i mean exactly this :)

anyway Paul, is possible to improve this hack with the possibility to give at a specific user(s) which can manage the tickets?

Bosco Wong, if you read announcements and notifications, not all features are working, such as notifications.

Kurtz, I will try and work on a solution.

Thanks, Paul.

thanks mate :)