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Support Forums
Description
This little number will take any specified forums (subforums optional) and modify them to seperate "open issues" from "closed issues". It's great for tracking which support issues are actually resolved. The key here is letting users close their own threads. Under forum permissions, make sure you let users do this or it loses most of its usefulness. I suggest having a sticky thread letting users know they CAN close their own threads. However, this is mostly covered by a SHOWTHREAD edit which will tell one of three messages to the viewer: Staff - "This issue has been resolved! The thread starter may re-open it if he wishes." Thread Starter - "This issue has been resolved! You may re-open it if you are still having problems." Other Users - "This issue has been resolved! If you have a similar issue, please create a new thread." (link) Screenshot -http://www.vblogetin.com/images/scre...ed_threads.jpg Planned Updates -Button to open/close thread -$colspan option for modified threadbits -Phrased -Forum Chooser instead of using ForumIDs |
Installed and LOVING IT! - Thanks for a great hack!
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Cool! Thanks!
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Nice one.
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thank
great mod |
great hack! installed! :D
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I'm about to add "Open/Close" buttons on the post bit, I'll send you the edits needed if you don't beat me to it.
Thanks for the hack. |
Thanks!
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this is pretty cool.. what would be even more cool is if like [resolved] could be put in the subject line or in a column in the showthread display.
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Will This Work On 3.5.4? If Not, Is There One I Can Use, Or One You Can Edit For Me? It Would Be Greatly Appreciated...
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LOL..Hes Downloaded 3000 hacks... Look At His Posts... Search Results For The Word: Thanks! 2987 Posts By: Snake .... LOL :) |
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I saw once a hack like this but there you didn't had to give members the permission the open/close threads.
When someone replied to a problem the thread starter could select the person who solved the problem (this list was made based on who replied on the thread) is there a way to modify it like this? Grtz |
No I want to keep it simple...
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One quick question, is there a way to have everybody see the listing of open and closed threads without them having permission to actually see the contents of one that isn't their own?
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Kind of unrelated code, but OK....
I don't have time to look at the specific permissions in the code, so I'll just use usergroups 5/6/7 (default staff groups). UNTESTED... In the 'Support Forum - Notices' plugin I supplied, add this to the bottom: PHP Code:
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Okay This is really good. this will be great for 2 of my forums as is.
So am I correct that you can set which forums or subforums you can apply this too? also im wondering how I would modify this or if you could modify it so I can change a few things around for certain forums. eg. make it say 'open threads' and 'closed threads' As some forums I would like the open threads to always be at the top and I think you have done a great job at doing this. thanks and hopefully I'll be able to change that name per forum. |
Go into your options and look for the new setting group... you can enable subforum checking as well as which forums to check.
That phrase is hardcoded into one of the plugins, it should stand out pretty easily because there isn't much code there... |
cool however that would change the lot, what im after is both, so in a few forums I would have it say it like how you got it but in a few other forums I would change it to how I am wanting, I have a feeling that will change it overall.
also is this just a phrase I would edit to make it Other Users - "This issue has been resolved! If you have a similar issue, please search the forums before creating a new thread." (link) |
So which phrases do you want on a per-forum basis? The 'Open Issues' and 'Closed Issues' one, or the 3 phrases in the SHOWTHREAD template?
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Thanks :) |
Replace the 'Support Forum - Seperate Open from Closed' plugin with this:
PHP Code:
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Thanks :) |
Thank you SirAdrian
Love this :) Install I'm having one small problem with the dividers and don't know how to remove this one I have marked off in red (Screenshot added) Thank you for any help :) |
Since the prefix hack adds a column, you'll have to adjust the addition to the threadbit template. Instead of
Code:
<if ... >7<else />6</if> Code:
<if ... >8<else />7</if> |
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Thanks for your quick reply :) I have tried changing these numbers on this code: Code:
<if condition="$show['thread_seperator']"> I must be going wrong somewhere lol Here is a copy of my threadbit: Code:
<if condition="$show['thread_seperator']"> |
Try this...
Code:
<if condition="$show['thread_seperator']"> |
Hi,
I just tried it and the seperator is still there :( EDIT: I found what the problem was it was Separate Sticky and Normal Threads Sorted now thanks for your help :) |
Glad you figured it out.
That's why I hate hacks that add/edit templates at run-time; they are a pain in the ass to debug! |
I can't seem to find where to turn this hack on for a specific forum. I've looked under 'edit forum' but the setting is not there. Please help :).
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It's hidden away in the vB. Options (probably your newest setting group at the bottom).
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Nice HACK, but it conflicts with the Seperate Normal/Sticky posts HACK :(
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It shouldn't really "conflict" but it will give you two bars... Disable the other hack in your support forums.
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umm, I cant :) There's only an one or off option.. Pitty, very usefull... |
Alter the 'Separate Sticky and Normal Threads' plugin (forumdisplay_complete), change the initial if block from this:
PHP Code:
PHP Code:
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Cheers..
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i installed this and i also trying to add the function i explain here:
https://vborg.vbsupport.ru/showthread.php?t=129805 ok.. i want it for guild status... but how about support status? people when list all support threads can see (using the "colored gif" near thread) is the support solve the problem (green gif) or if not solve it (red gif). The new support threads have the yellow gif that means "we are working on it and will give an answere as soon as possible) :) |
That's a really good idea. I like that. Simple but effective.
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I'll try to implement the planned updates this weekend, and also fix a bug that nobody has spotted yet. :)
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Template Usage:
Phrase Groups Available:
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Included Files:
Hooks Called:
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