Godaddy says the problem is VBULLETIN, PLEASE HELP.
 

Okay I am having problems with my godaddy shared hosting and called them up and asked them why is it running so slow after 15 minutes on the phone they had told me that it is running slow because of this forum software. They told me that the forum software is what is making it run slow.

I had asked them if a virtual dedicated server would make it fast and they told me that it may, but they are not sure. I then asked if I could test it to see if it would run fast on it, but they said no.

Please what do I do know. I think vbulletin should contact godaddy as they are saying the the forum software is why it is slow and that they also said that this php is very hackable(what does that have to do with speed?)

I don't know what to do now, any help is greatly appreciated

I really don't think it will be your vBulletin unless you have a medium to large sized forum as these generally don't run too well on shared hosting.

Personally I've been using shared hosting for over three years (changed providers in summer after a big problem with my original host but still to another shared hosting account with another provider) and have around 60,000 posts with a low average users online count.

However, I have heard a lot of bad reports about godaddy hosting, so it might be worth looking into another provider.

Out of curiosity, what are your current site stats (from the forumhome page) and average users online?

Also, if you are on linux hosting then on your admincp index page you will have 3 server load averages figures. They will look something like 3.39 4.18 4.27 If you could also post them it would be appreciated. If you cannot find them (they are next to the number of users online) then you are probably on windows hosting so they won't show up.

As Kerry-Anne said, the size of your forum is key here. If you have a big board on cheap hosting, it doesn't matter what forum software you run, it will be slow.

Other factors are how, exactly, your shared host is set up. Which PHP version, what webserver, etc, etc. There are a ton of factors that can lead to slow performance, and imo vBulletin being the cause is way, way down on the bottom of that list.

Hogwash. PHP is as secure or insecure as you make it. Nothing is completely hack-proof, but even with the most basic security policies in place, you're good to go against 90% of the routine script-kiddies out there. You just got a lazy tech on the phone that didn't want to help you and threw you a cop-out to get you off of the phone.

If I were you I'd look for another host, I've yet to see anything good about GoDaddy. There are plenty of hosts for just a few £($) a month.

I had the exact same problem with them, slow, unresponsive servers on godaddy and they gave me the same lame excuse. Eventually I got tired of them an moved hosts and I am glad to say my problems all went away and I am much happier with my current host.

What host are you with now?

Check out ASmallOrange.com for some good shared hosting

I'm on HostWW.com and LOVE it. They've been really helpful in both setting up and maintaining my vBulletin.

DITTO on Hostww.net. They are fantastic!

Yes, I agree. ASmallOrange.com is who I am with now. Big improvement. =) Their control panel even marvels the one at godaddy, its great.

I use HostGator.com and I have been real happy!

i'm with asmallorange and with powweb.com

never go with godaddy.com, just their domains ;)

Ya, but asmallorange is quite expensive for so little.

I use GoDaddy for domain name purchases only, and host all my sites with SurpassHosting (I've been with them for a couple of years now and I'm well-pleased). I work with a couple of clients who use asmallorange, and their service seems excellent as well.

Siteground is great I have been using great ticket support system. All you got to do is upload vBulletin, and they will install it for you.

Will they admin it for me too?

If it makes you feel better I have my second vb forum hosted with godaddy! and its dead right now because I cant stand to work on it,,its so slow!! And theres NO traffic to it yet!

JUST PLAIN AWEFUL! I will not renue!

I had the exact problem with them..they would tell me the scripting for vbulletin was too server intensive and I should go with another software ect...then I decided to go with the virtual dedicated server. it is working a charm. I think they have too many on their servers personally.I am sorry you are going thru this...my members were getting so tired of it. I know how you feel. I hope you find a better solution. :)

Thanks oh so your with the godaddy virtual dedicated server and its good. How fast is it going and how much do you pay?

Thanks man, this sucks at the moment.:down:

Don't use GoDaddy.

i am using globat.com and it is getting slower.globat blames Vbulletin 3.54.

do you feel changing to asmallorange would help.

I also use vBulletin on GoDaddy, today it ran slower than usual then it speeded up around a hour later, I suggest wait a bit, if it's more than a day, I would suggest finding a new host or remove vbShout if you have that cause it does slow down vBulletins' Database loading a bit.

I am sorry it took me so long to get back with you..It is really fast...I am not sure how fast but it only takes seconds to load a page of pictures. I am paying 68 per mth..which is alot but it is worth it for me. I have 1000gb of bandwidth I have 256 Ram, uhmmm lets see oh I have 50gb of disk space. if you only use 500gb bandwidth it will knock the price down to 48 per mth.

Or maybe you can move to another company...Good Luck :D

good to know, I do their domains and was recently looking at GoDaddy dedicated server packages but reading these threads gives me the steer away signal

:nervous:

ASmallOrange aint what it seems when your board starts growing. They end up saying that the problems come from your connection, computer, etc

buy at liquidweb.com

Where did you use shared hosting? :) I'm using netfirms.com but is too slow too and sometimes The Page cannot Displayed and HTTP 500 internal server error :(

I have an average of 500 unique visitors a month (first month 1000) and I am with asmallorange, I have no problems at all, not sure what "problems" you speak of. I just know that I've been around for over 2 years and the same things I had happen with godaddy, I dont have happen with asmallorange.

asmallorange used to be good but they over sell and eventually your site is slow as anything.I had server loads on there of over 45 and board was forever going down due to host.
I moved to a different host and things never improved much but eventually found a good hoster (scaraweb.com) been with em about 7 months now and glad to say had no probs with them at all.

I am also using godaddy and my site has been slow off & on for a long time now. :( It's really frustrating sometimes. Every time I call, they tell me it's a problem on my end. I HATE GODADDY.

I have a very small board - just a little over 60 members. It should not run as slow as it does. :(

Change them, they are very nasty... I have vb 3.6.8 (3 mods installed) and on peak moments i don't hit more then 100 users online anyway 10 days ago they cut me off
3 times (after a server move too better everyones services?!?) telling me that vb uses Malicious Codes and that my board was causing other clients damage and BS like that.

In my experience all that i can say is that their servers are super crowded, they have very bad tecnicians that are unable to resolve any type of problem so they tell their superiors that it's the clients fault and another thing -> godaddy has a marketing strategy = You must go dedicated or virtually dedicated (more cash)... well i did try a month of virtually dedicated hosting with them so now i can confirm that they are super crowded (it's their fault and not ours!!!) because within this month the server load was at 0.43 at peak moments anyway i would suggest you to find a virtually dedicated server (Not Godaddy) so stay away from them!!!

Remember that they give (unless you pay for it on the side) No support whatsoever (dedicated/virtual) and furthermore they install the oldest versions of myphp, mysql myadmin and so forth but the worst thing of all is that your my.cnf file is totally unconfigured = blank so you'll loose alot and alot of time configuring it, took them 20 days just to tell me the server specs so i could do so, be aware of them and look elsewhere.


PS. And please remember that it's always your fault and not theirs just yours and only yours!!! haha
Regards

Excuses excuses from hosts... Tell them they should optimize their darn servers to accept any and all clients if they are so called "Big Timers." You should ask them for a copy of your my.cnf file on the server to see how well it's optimized and their httpd.conf file:

(This is from a server that holds over 1200 websites, and has much more room for more :) )

However all of this is calculated by determining how much memory is needed.... For an example you determine your apache processes are using 4MB of memory each, and under peak load, you find that you are running 125 processes, then you will need at a bare min of 500MB of RAM in the server just to handle this amount of process. Because memory is also needed for the OS or any other applications and services running on the system, in addition to apache and so it's reality here you will need more than this amount.

Just thought I would give a bit of pointers to pass onto GoDaddy's SYSADMIN that they hired from where?

If you aren't able to see the processes directly as root or su, you may want to see if they have mod_status installed by using the server-status handler inside your site to see how much is being used and etc...

Now on keepalive settings this can be a critical role to apache there as well... This is why it's so "unresponsive" probably clogged up with tons of hanging processes. Anyhow hope any of this can help and if you want run a command from ssh to see how well your site performs as such:

ab -n 1000 -c 10 http://www.yourdomain.com/index.php see below as I just ran one:


If you don't have SSH and would like me to do it for you, feel free to place your URL here and will do it as this is a Benchmark test that's provided by Apache. :) Not alot do know of this feature but it does come in handy!

Oh here's a my.cnf file you can pass onto GoDaddy and hopefully they may find it useful to stop running their customers off and blaming vBulletin's script:

(This is from a server that holds all the databases for the above 1200 websites, and has much more room for more :) )

Hope this helps some of you out!

All the best!

Go with dreamhost. What I like now is they added a feature where you can added certain amounts of ram and processer dedication to your shared account (like vPS on the go). Anyways, I've never seen my site down and runs in top shape. Godaddy, netfirms, globat, and powweb (on my hit list) are worthless. Give them a shot.

blogtorank, how do you copy the results from the SSH to the clip board?

Select it all, as once you select it via SSH (PuTTy) it automatically copies it to the clipboard for you.

Hope this helps you!

ok, i'll post the results today, they ain't that pretty :rolleyes:

Not a good deal :( hate to see these results... Anyhow you got any other questions about ssh and all let us know. Perhaps we should have a vBulletin BASH scripting forums :)

Here you go Guys & Gals, keep your shorts on and look at these Super Godaddy Virtual Deicated Server Settings, don't push or nudge there's space for everyone! :D

Apache Benchmark

Benchmarking www.Don'tUseGodaddy.com (be patient)
Completed 100 requests
Completed 200 requests
Completed 300 requests
Completed 400 requests
Completed 500 requests
Completed 600 requests
Completed 700 requests
Completed 800 requests
Completed 900 requests
Finished 1000 requests


Server Software: Apache/2.0.52
Server Hostname: www.Don'tUseGodaddy.com
Server Port: 80

Document Path: /index.php
Document Length: 21566 bytes

Concurrency Level: 10
Time taken for tests: 613.627365 seconds
Complete requests: 1000
Failed requests: 190
(Connect: 0, Length: 190, Exceptions: 0)
Write errors: 0
Total transferred: 22026017 bytes
HTML transferred: 21647471 bytes
Requests per second: 1.63 [#/sec] (mean)
Time per request: 6136.274 [ms] (mean)
Time per request: 613.627 [ms] (mean, across all concurrent requests)
Transfer rate: 35.05 [Kbytes/sec] received

Connection Times (ms)
min mean[+/-sd] median max
Connect: 0 0 1.7 0 36
Processing: 1510 6108 4762.9 4481 28310
Waiting: 1475 5971 4669.6 4361 28255
Total: 1510 6108 4762.9 4481 28310

Percentage of the requests served within a certain time (ms)
50% 4481
66% 6120
75% 7426
80% 8611
90% 12456
95% 16613
98% 21823
99% 24026
100% 28310 (longest request)

My.cnf

[mysqld]
datadir=/var/lib/mysql
socket=/var/lib/mysql/mysql.sock
# Default to using old password format for compatibility with mysql 3.x
# clients (those using the mysqlclient10 compatibility package).
old_passwords=1

[mysql.server]
user=mysql
basedir=/var/lib

[mysqld_safe]
err-log=/var/log/mysqld.log
pid-file=/var/run/mysqld/mysqld.pid

Now What? :rolleyes:

HOLY COW!!! Now if you are on a vps and unmanaged... It is up too you to configure and manage. So I would recommend trying to start optimizing the essentials of MySQL, Apache, PHP, everything...

Next type in SSH: free

Paste that here in this thread. Let me see :)

hold on mr. blogtorank, i'll be with you in a second with the results :)

Here you go sir

total used free shared buffers cached
Mem: 6097196 6081924 15272 0 120860 865028
-/+ buffers/cache: 5096036 1001160
Swap: 12586916 4229636 8357280

PS. I even tried the dedicated but at €99xmonth it also is unmanaged so basically your always stuck anyway here are my Package specs, is there a My.cnf that you could setup for me?
500GB Bandwidth
30GB Space
256mb guarenteed ram(1gb burst)

Not offhand I don't tonight no time to figure it out for free that is, perhaps tomorrow sometime, but you do need to perhaps play around with my my.cnf and add a line or two, restart mysql by /etc/init.d/mysql restart or /etc/init.d/mysqld restart (depends on the OS) however type in SSH: uname -r and this will spit out your kernel version... I can imagine this hasn't been updated and compiled...

Then type in: sysctl -p

This will show me what you got configured to adjust your kernel parameters, because this is pretty essential to keep the kernel from going into panic mode! As the linux kernel stores many of it's dynamic parameters in the /proc file system, which resides on a virtual RAM disk in memory for maximum performance. Parameters are generally categorized by function within subdirectories of the /proc folder :)

Be very careful on this area, as it's not something fool with if you are new to this area, so I would suggest you read up on this, or if you have the money to hire an real sysadmin that knows kernels that has at least 10+ years that is! I don't care if they have under 10 because I wouldn't hire them if they did :) (Don't need none, hack my own kernels).

Also I suggest turning off processes that are NOT even needed by the system.

However I would make you a my.cnf but it takes time and time :) time is although money, so long story short. I would rather much post in the forums here to help you and then others so they can learn.

So you got questions feel free to ask here!