sup with the attitude we get from staff here?
 

whats up with zach's reply...

https://vborg.vbsupport.ru/showthread.php?t=102030

there is so many posts like this from staff. very rude. this is like a constant thing. just asking a question, and we get a snappy reply and thread gets closed like we cant say anything more on the subject.

aint got nothing positive to say why bother saying it? i just asked a simple question, no need for rude comments, and then close the thread so we cant even reply to the rude comment.

Nothing wrong with that post IMO. There's a whole massive thread discussing that subject so there's no need for a new one. I'm with Zach on that.

I beg to differ.
I think the very last comment was meant to incite. No need for that imho.

Dunno, there seems no excuse for such a reaction, but in recent weeks such outbursts seem to have become the norm (from members as well).

Everyone appreciates that real life can sometimes get in the way, but you can't just keep trotting it out as an excuse week after week - according to the forum leaders screen there are 12 moderators and 3 admins - how many of these do you regularly see ? If real life is such a problem then maybe they should allow others to take up roles.

It's becoming a depressing place to visit atm, it's only really supporting my work that still drags me here daily.

The less mods say the better imo. They represent Jelsoft whether they like it or not. As customers there is no need to be treated in that fashion. I highly doubt things will ever change though. Only thing you can do is stop buying their products.

My point was not to be rude, I was only pointing out the facts. I am sorry if I came off that way.

However, there was no reason for yet another when 3.5 coming thread, so I responded and closed it.

Status quo.

I agree. The question "why isn't vB.org upgraded to 3.5 yet" has been repeatedly asked. If you do not approve of his actions, contact an administrator rather than inciting more debate that will not lead to any change.

got closed for some reason....

in reply to filburt's post:

my thread wasnt "why isnt vb.org upgraded" it was just asking when is it going to happen, if there is a date specified yet. its just a question, not an attack or anything on the board and how its being ran, so you guys shouldnt be taking it that way.

havent y'all learned that obviously vB.org has way more code added than a vanilla vB install? with the release of 3.5.x, they planned another feature, the "Hacks Database", which obviously will take some time to do..can't you people just be patient? Stop bugging Xenon and the other staff workng on getting this site ready for the 3.5.x conversion. It'll be done when it's done. Plain and simple.

No one is taking it as an attack, you are making one small mis-understanding in to a big problem over nothing.

Zachery has explained himself and that's really all that can be done. If we leave these kind of threads open in the public forums it leads to people taking sides.

These type of things are best done in private by contacting one of the admins and letting them handle the issue, if you want to go above an admin Wayne Luke is the guy you should talk to.

As for why your first thread was closed, there was already a large thread in site feedback related to the upgrade here: https://vborg.vbsupport.ru/showthread.php?t=97215

There is no ETA on the upgrade, when it happens it happens.

Threads merged and re-opened.

I think there has been some misunderstandings here. The reason he stated that these threads are slowing the progress is that for each one that is created, those that are working on the upgrade are having to stop what they are doing to answer them. That is impairing the overall flow. The fact of the matter is that vbulletin.org is currently fuctional and providing services as expected per the theme.

As far as attitude goes, you have to remember that a lot of the staff here were chosen based on their background in coding. I am not trying to be mean, but coders in general are not the most customer service oriented people. Also keep in mind the general age demographic of vbulletin. This reflects largely on the corporate culture of vbulletin. They are able to provide such revolutionary products because of this culture. Although regulated by Jelsoft, vbulletin.org is staffed by volunteers and are not paid. This means that certain personal responsibilities take precedence of certain obligations of vbulletin.org. This is why they must have a larger staff then what may be expected of a site of this size.

Oh, thought it's 3.5 already here :rolleyes:

Everyone must also remember that although we are part of the staff here, we are also members and we have opinions and ideas just like everyone else. That doesn't mean when we are contributing in a debate thread, that we are representing Jefsoft or the staff here while posting in that thread. I enjoy as good debate as well as the next member. True, being staff does bring with it a certain amount of responsibility. But I for one will never use (and have never used) that position while posting in a thread that I am contributing to. ;)

Yes the last thing anyone wants here are robots reflecting and/or regurgitating the same information. It would detrimental at the very least to the community here. I enjoy the personalized experience we indulge in here. I think we take it for granted, especially in a world where more and more companies are moving to a streamlined atmosphere. I like the idea of not being treated as another number.


Besides where else could you call boofo booby and get away with it. ;)

I see nothing wrong with his reply...

Do you run a decent sized BBS?

If you did/do, and were inundated with questions of that nature (especially since the topic at hand has been covered in the past), eventually some sort of verbal rhetoric would come out of you too, wouldn't it?

Seems pretty mild for a response, I think you're exhibiting a little too thin of skin personally.

I agree as well, plus why is there always these questions when a new version comes out? I mean what difference does it make for you to see this site updated to the new version when the current version works without a single problem? If you are here that means you most likely own a vbulletin license, so if you really want to see it, download it and try it out on your server under "testvb" directory. That's the only thing I don't understand.

Most are more concerned with the implementation of the hack database.

This is probably a dumb question, but how would you rather see duplicate threads be handled? Should it have been merged with existing threads on the matter?

VB.org gets a LOT of duplicate threads, and I'm not sure why. Wouldn't it drive you batty on your own site to have a lot of threads asking the same question and then have to give the same answer over an over again? Is it not better to point to the existing conversation and close the duplicate or to merge the duplicate?

I just simply post the link to the original thread on a particular qustion asked and give a brief explaination. If the person has a problem, they can always PM me. If they never do, then it wasnt that big of a deal :)

would've been the best action in the beginning to just say theirs already a thread on it, post the url and have it be done with.

however Zach has explained himself and he didn't mean any harm, he is very hit or miss in his interaction with people, that's nothing new.

this thread, really doesn't need to be open any further though :)

This is how I would have handled it.

that's all too formal for my liking, a simple

"we don't rightly know :( but it's already being discussed here https://vborg.vbsupport.ru/showthread.php?t=328703

thread closed"

the use of smilies can really help.

So many of us who have smaller, more homogeneous forums forget how difficult moderating a larger forum and being pleasant all the time can be. I'm not a moderator here and I find the duplication of threads and the posting in the wrong forums and other site etiquette issues to be very frustrating. I don't think I'm alone either, because when somebody asks a question in the hack release forums; other members take their heads off. ;)

So, I think we users need to understand the sheer magnitude of the effort required to moderate this site in comparison to our own sites AND I think the moderators can work on some consistancy at times on how to handle all the duplicate threads and such.

It's not the thread closings that are a problem, in my mind. It was appropriate to close that thread and point you to the existing conversation. What's the problem is that it doesn't happen EVERY time somebody starts a duplicate thread.

Where can I get arcade games?
Which is the best arcade?
What is the best photo gallery?
Which CMS should I use?
Why can't I download hacks?

On the user side, we need to stop asking questions without searching first and on the moderator side, I think they need to have a clear plan of action on the topic of duplicate threads and other similar issues.

If we take a step back and consider each other's needs, I think it will go a long way to improving community/staff relationships.

Amy

If people have valid concerns, I want to here them. I do know from reading this site that all concerns are not valid and some users have grudges against certain staff members for whatever reasons. However, I still have to evaluate each complaint based on feedback to determine if it is valid. There is really no harm in leaving this thread open.

Besides, Amy asked a question and I would like to see if there are any responses to it.

Well that could be summed up as damn if you do and damn if you dont. We are all dealing with an ever changing environment. If a question is asked on an old thread then it would be closed for reopening an old thread. If another thread is made then we hit this conversation again. Keep in mind that on a large site as this one, your going to have the same question asked over and over. That is the nature of the beast. You stay on any board long enough and this will happen. You have to think about the perspective of the end user. How long have they been here? ect.

If you dont feel like answering the question then just dont. If your a mod and you are getting tired of answering the question, take a break. Its a big responsibility and people do get burned out.

I totally agree with Wayne's view, it is good to discuss any issues and get a different perpective on what other members think.
As long as it remains a discussion is healthy to talk about it.

Hence why amy stated that people need to learn to use the Search feature :)

It's a powerful tool and we get duplicate threads because people either don't take the time to search for themselves, or they simply don't understand HOW to use the search...

Chris

well, on the several boards i admin, we get multiple questions all the time and i have staff point those questions to the right areas...but everyone is different in how things are handled.

even from the response, i'll still support the site and the mods and mod creators here. i was just courious if there was a time when everyone was gunna take this step to goto the new version. also i wanted to know how it was done on a site like this...making the users database link up with vb.com to verify license's and everything. that isnt something released here is it?

Yes but old threads get outdated...Example, an old thread about where to find arcade games may reflect links that are no longer valid..... In this field/hobby/ect, time moves very very quickly. There is always a new community or source available....

In example: vbulletinservices.com

Three weeks ago it didnt exist which effected how certain answers where given. Maybe now if someone ask where is a site they can discuss paid hacks for vb, someone will direct them to vbulletinservices.com.......

As the admin of above stated site, I would think you would be able to understand what I am referring to now.

We have numerous custom modifications to vBulletin.org, most prominent and important of which is the licencing system...

Another thing, is the Hack Database - We don't really want to upgrade without it, as we promised it would all change with 3.5...

If we upgrade to 3.5 then don't add the Database until it is complete we will get more hassle of "You promised us x,y,z" than taking our time and getting it done :)

Chris

Couldnt you just smite them with your Satan powers?

We do one of two things - if the thread has a few replies we merge it into the main topic, otherwise we close it with a simple "Duplicate - Please see <url to main topic>".

That is only a viable short-term option :p

Chris

i could only imagine what the hell the core of the coding that goes on with this .org here to work with everything goes through. and what a problem it might be to upgrade and back things up and get things working properly. must be a hell of a task for whoever does it.

but anyways, good work on all of it. i appreciate it and im sure all of us do...

Considering how many people have had their hands in the cookie jar, who knows what the database looks like now.... :)

honestly in my opinion if it's become such a problem then something needs to be coded that will search the forums and say "is your question already asked in any of the threads in this list

$list

if not please click continue."

just like modifications that don't have zips should auto go in requests.

but you're right i do underestimate how hard it is to moderate a large forum, i haven't done anything remotely so for years, but what i will say is that's not an excuse for a lack of people skills when dealing with people. and if the job is too stressful, it's either upto the mod to step down or the moderator to quit. and if the stress is afflicting that many mods then the team is being given too much responsibility and requires help.

of course this is all just my opinion, you have the experience of being a mod here where as i don't. so you're probably enlightened in ways i couldn't possibly be.

fair do's :)

thanks

Hello,

I guess I don't see the big deal with people wanting to see the site swapped over to 3.5. I visit the site regularly and it works fine as is. When they upgrade, great, but its not like the site is broken right now or anything so I can't see why it is even a discussion that needs to be held.

If the site were broken, I could understand people trying to rush the upgrade. Since it isn't, what am I missing with them upgrading to 3.5?

BTW, I am one of the people that can't stand people asking the same questions over and over and I also can't stand those people that post a release that is a question. Another thing that drives me nuts are new posters that come across 'UNSUPPORTED" mods and talk junk about the author because something isn't working and the author hasn't fixed it. It seems that "reading" is the issue. lol