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-   vBulletin 3.5 Add-ons (https://vborg.vbsupport.ru/forumdisplay.php?f=113)
-   -   vBSupport v2.0.0 Beta 2 (https://vborg.vbsupport.ru/showthread.php?t=94023)

gcphost 03-28-2006 05:18 PM
paul I dont see an option to assign tickets, 2 things im really interested are that and the ability to e-mail a support email to create new tickets.

paulfletcher 03-28-2006 08:18 PM
If the ticket is assigned to a tech person, the tech person will receive an email when the person needing help responds... The person needing help will also receive a P/M if they choose the notification option... Did this answer your question?

Thanks,
Paul

TKlingler 04-05-2006 01:05 PM
Hello, a gerat Hack.

I have made a translation into germany.

If sombody find a mistake pleas contact me.

In the ZIP-File is only the tranlated xml File

sydude 04-10-2006 09:45 PM
Quote:
Originally Posted by WAR
None of the usergroup settings seem to be working with 3.5.1

Checking or unchecking the "Allowed Usergroups" and "Allowed Technician Usergroups" makes no difference whatsoever in who is allowed to submit tickets or reply to tickets or have tickets assigned to them or any of the other functions associated with ticket processing.
I'm having the same problem. It doesn't matter what usergoup or technician usergroup I assign to a category, every usergroup can see it and use it. Can someone please help me with what I should do to get this function to work correctly? It's a great feature that is instrumental for my use.

Thanks.

Sy

gavinzac 04-17-2006 11:43 AM
Quote:
Originally Posted by paulfletcher
I've installed this system, but I'm not seeing this option. Can my support group assign themselves, and only themselves to the question... Like MacOSX.com If you see you can answer a question, you go ahead and assign your self to it (claim ownership)... Can this system do this?

Has there been any word from the Author whether he's going to update this Hack with new features?

Thanks,
Paul
yes, you can assign yourself or others to the tickets. under the post there should be options to allow you to do this, alongside options to close or delete the ticket.

kofoid 04-22-2006 03:01 PM
GREEEEAAAAT HACK, AGAIN!!! CMX you rock!

I am getting the following error when I try to view a ticket:
Fatal error: vB_Postbit_Factory::fetch_postbit(): Invalid postbit type. in /includes/class_postbit.php on line 142

Any ideas?

sydude 04-25-2006 09:09 PM
Is MTHA still helping out on this hack? It would be greatly appreciated if someone could help me with my problems. This is a great hack, it would be a shame to stop its development now.

Thanks

S

KenB 05-01-2006 07:08 PM
Suggestion - Is there anyway to allow the admin to reply with an attachment? Sometimes users need a new updated file from me and I need to reply with that file.

Working good otherwise!

Ken

kurtbarker 05-06-2006 08:33 AM
is there any support for this hack? coz I have a question...

I use the red2black skin, and the messages , for example "There are currently no tickets to view." are in black text, and I can't see it because the background in this skin is black...

So, is there any way to change the colour on that text on a particular skin, or globally on all skins?

Thanks

CMX_CMGSCCC 05-07-2006 07:14 PM
EDIT: CUT OFF POINT FOR SUPPORT FOR vBSupport v1.1

All support issues I will be addressing will need to pertain to vbSupport v2.0.0!

-CMX

Cajun 05-07-2006 09:23 PM
I just updated to vbSupport v2.0.0. Now I can not reply to any ticket. Users can post a ticket but my support team can not reply to them. All the usergroup settings are updated.

Also quick reply is not working for the support ticket and has also stopped working in the fourms.

I removed the file: vbulletin_quick_ticket_reply.js and the quick reply started working on the ticket system but not the forums.

What could be causing this problem?

Thanks

Chris M 05-07-2006 10:22 PM
Just a note to the author - Its usually best not to include a version number in the thread title, so if you'd like to PM me the title you wish to change it to (I've changed it to vBsupport v2.0.0 Beta 1) for now I will change it to the new title :)

Chris

kurtbarker 05-07-2006 10:36 PM
I only just installed the old version a day or 2 ago... I might give it a while before updating to see if anyone has probs

CMX_CMGSCCC 05-07-2006 11:45 PM
Quote:
Originally Posted by Cajun
I just updated to vbSupport v2.0.0. Now I can not reply to any ticket. Users can post a ticket but my support team can not reply to them. All the usergroup settings are updated.

Also quick reply is not working for the support ticket and has also stopped working in the fourms.

I removed the file: vbulletin_quick_ticket_reply.js and the quick reply started working on the ticket system but not the forums.

What could be causing this problem?

Thanks
Did u set up the permissions for all the usergroups? There are a lot of settings in the Usergroup Manager. Also, try to do Admin CP -> vbSupport Maintenance -> Rebuild Datastore as well. If it's still not working, it must be an obscure bug that I have overlooked. I would be interested in getting it fixed. Which part does it fail at for them and does it give an error message? If so, what does it say.

As far as the quick reply, it should require that file to be there. It sounds like it could be something I've overlooked too.

Quote:
Originally Posted by Chris M
Just a note to the author - Its usually best not to include a version number in the thread title, so if you'd like to PM me the title you wish to change it to (I've changed it to vBsupport v2.0.0 Beta 1) for now I will change it to the new title :)

Chris
I tried to do it, but there was no place for me to edit it. I changed it when doing "Edit Modifications", but it did not save the new thread title.

I even reported the issue by using the report link that I probably wasnt supposed to as well lol

I figured one of the hacks was making it so it didnt update properly inside of the "thread" table.

-CMX

Cajun 05-08-2006 01:22 AM
Quote:
Originally Posted by CMX_CMGSCCC
Did u set up the permissions for all the usergroups? There are a lot of settings in the Usergroup Manager. Also, try to do Admin CP -> vbSupport Maintenance -> Rebuild Datastore as well. If it's still not working, it must be an obscure bug that I have overlooked. I would be interested in getting it fixed. Which part does it fail at for them and does it give an error message? If so, what does it say.

As far as the quick reply, it should require that file to be there. It sounds like it could be something I've overlooked too.

1. Yes all usergroup premissions are set.

2. Yes Rebuild Datastore.

Do not even see a reply button in any support ticket just quick reply. And the only way quick reply works is to remove the vbulletin_quick_ticket_reply.js file.



Thanks

Cajun 05-08-2006 02:20 AM
Ok found the problem with support ticket quick reply. If you have the Quick Reply option set to Yes - Click Required in the vb admin control panel under Message Posting and Editing Options this will happen.

If you change the setting to: Yes - Click Not Required then it works ok.

Now the reply button is still missing in the ticket system.

RMS-Chef 05-08-2006 03:42 AM
I am having issues with categories. I have upgraded from the previous version.

I can add cats. I cannot delete cats. Also as a work around, I tried setting all usergroups as denied for a category yet I and regular registered users can still view the category as an option. Also, when setting the display order of the cats they still seem to be sorted by creation ID on the front end.

Second, when using AJAX quick edit, when I hit the EDIT button, I get an error type popup the the text "67" in it? I click OK and the quick edit editor displays as it should.

Third, I am not sure what the Yes/No drop down for each category is for. I assumed it was to set if that category is active but it seems to have no effect.

Fourth, thanks for the hack.

dilbert 05-08-2006 11:35 AM
This looks like a terrific tool.

I installed it and got an error. I uploaded a new set of files and imported the product again, and still I can't post a new ticket.

I get this error:

Code:
Invalid SQL:

        SELECT post.postid, IF(post.userid = 0, post.username, user.username) AS username,
            post.pagetext, post.allowsmilie, post.userid, post.dateline
        FROM vb3_vbs_ticket_post AS post
        LEFT JOIN vb3_user AS user ON(user.userid = post.userid)
        WHERE post.visible = 1
           
            AND post.threadid =
        ORDER BY dateline DESC, postid DESC
        LIMIT 41;
Is there a know issue about this? I tried searching and it seems a few others had a similar problem, but I didn't see a fix for it anwhere.

Best regards,
Cliff

mtha 05-08-2006 12:13 PM
very good upgrade CMX,

few things to check:

1. the edit window is not aligned well in Firefox (see attachment)

2. In Manage Settings:
"Enter the email address you wish to have all of the Email's sent from. If you do not specify one, it uses your contact email address. (Default is 1)"

default is not 1.

3. dont think $vbphrase['active'] is a GLOBAL phrase, (not so sure, just dont display in my vB)

Chris M 05-08-2006 12:20 PM
Quote:
Originally Posted by CMX_CMGSCCC
Did u set up the permissions for all the usergroups? There are a lot of settings in the Usergroup Manager. Also, try to do Admin CP -> vbSupport Maintenance -> Rebuild Datastore as well. If it's still not working, it must be an obscure bug that I have overlooked. I would be interested in getting it fixed. Which part does it fail at for them and does it give an error message? If so, what does it say.

As far as the quick reply, it should require that file to be there. It sounds like it could be something I've overlooked too.



I tried to do it, but there was no place for me to edit it. I changed it when doing "Edit Modifications", but it did not save the new thread title.

I even reported the issue by using the report link that I probably wasnt supposed to as well lol

I figured one of the hacks was making it so it didnt update properly inside of the "thread" table.

-CMX
The ability to edit a thread title expires after a certain period of time, which is why we suggest not having a version number in the thread title :)

Chris

CMX_CMGSCCC 05-08-2006 05:06 PM
Quote:
Originally Posted by Cajun
Ok found the problem with support ticket quick reply. If you have the Quick Reply option set to Yes - Click Required in the vb admin control panel under Message Posting and Editing Options this will happen.

If you change the setting to: Yes - Click Not Required then it works ok.

Now the reply button is still missing in the ticket system.
Thanx for figuring out the issue, I'll look into this very soon and I'll add the "reply" button without the quick reply in the next beta release.

Quote:
Originally Posted by RMS-Chef
I am having issues with categories. I have upgraded from the previous version.

I can add cats. I cannot delete cats. Also as a work around, I tried setting all usergroups as denied for a category yet I and regular registered users can still view the category as an option. Also, when setting the display order of the cats they still seem to be sorted by creation ID on the front end.

Second, when using AJAX quick edit, when I hit the EDIT button, I get an error type popup the the text "67" in it? I click OK and the quick edit editor displays as it should.

Third, I am not sure what the Yes/No drop down for each category is for. I assumed it was to set if that category is active but it seems to have no effect.

Fourth, thanks for the hack.
I'll check into the deletion of categories and see about a fix for Beta 2. The usergroups for allowed/denied do not function yet, that will be added again in the Beta 2 release. I forgot to do that part and then forgot until u just mentioned it that it needed going back to.. lol

Second, thats an "alert" box that was in the .js file, that will be removed in the Beta 2.

The Active I also will look into the issue as it sounds like its not working.

Quote:
Originally Posted by dilbert
This looks like a terrific tool.

I installed it and got an error. I uploaded a new set of files and imported the product again, and still I can't post a new ticket.

I get this error:

Code:
Invalid SQL:

        SELECT post.postid, IF(post.userid = 0, post.username, user.username) AS username,
            post.pagetext, post.allowsmilie, post.userid, post.dateline
        FROM vb3_vbs_ticket_post AS post
        LEFT JOIN vb3_user AS user ON(user.userid = post.userid)
        WHERE post.visible = 1
           
            AND post.threadid =
        ORDER BY dateline DESC, postid DESC
        LIMIT 41;
Is there a know issue about this? I tried searching and it seems a few others had a similar problem, but I didn't see a fix for it anwhere.

Best regards,
Cliff
Could you give a little more information? Did it say what PHP file/link this was coming from? If not, I could probably find it, but it would be easier to look into that way.

Quote:
Originally Posted by mtha
very good upgrade CMX,


few things to check:

1. the edit window is not aligned well in Firefox (see attachment)

2. In Manage Settings:
"Enter the email address you wish to have all of the Email's sent from. If you do not specify one, it uses your contact email address. (Default is 1)"

default is not 1.

3. dont think $vbphrase['active'] is a GLOBAL phrase, (not so sure, just dont display in my vB)
1) Yeah, I noticed that too, but I'm not sure what the problem is there.

2) That will be fixed in the next Beta 2.

3) I'll check into that as well.

Quote:
Originally Posted by Chris M
The ability to edit a thread title expires after a certain period of time, which is why we suggest not having a version number in the thread title :)

Chris
Yeah, but its so much nicer having it there too hehe.

-CMX

dilbert 05-08-2006 05:29 PM
Quote:
Originally Posted by CMX_CMGSCCC


Could you give a little more information? Did it say what PHP file/link this was coming from? If not, I could probably find it, but it would be easier to look into that way.
Sorry about that, here is the whole error:

Code:
Database error in vBulletin 3.5.4:

Invalid SQL:

        SELECT post.postid, IF(post.userid = 0, post.username, user.username) AS username,
            post.pagetext, post.allowsmilie, post.userid, post.dateline
        FROM vb3_vbs_ticket_post AS post
        LEFT JOIN vb3_user AS user ON(user.userid = post.userid)
        WHERE post.visible = 1
           
            AND post.threadid =
        ORDER BY dateline DESC, postid DESC
        LIMIT 41;

MySQL Error  : You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'ORDER BY dateline DESC, postid DESC
        LIMIT 41' at line 8
Error Number : 1064
Date        : Monday, May 8th 2006 @ 11:27:28 AM
Script      : http://www.bloodbanktalk.com/forum/vbsupport.php
Referrer    : http://www.bloodbanktalk.com/forum/vbsupport.php?do=newthread
IP Address  : 170.223.146.48
Username    : Cliff
Classname    : vb_database

mtha 05-09-2006 03:42 AM
Quote:
Originally Posted by dilbert
Sorry about that, here is the whole error:

Code:
Database error in vBulletin 3.5.4:

Invalid SQL:

        SELECT post.postid, IF(post.userid = 0, post.username, user.username) AS username,
            post.pagetext, post.allowsmilie, post.userid, post.dateline
        FROM vb3_vbs_ticket_post AS post
        LEFT JOIN vb3_user AS user ON(user.userid = post.userid)
        WHERE post.visible = 1
           
          AND post.threadid =
        ORDER BY dateline DESC, postid DESC
        LIMIT 41;
I got that error twice, but I cant replicate it now,

Seems that the error is from line 1928, do=newreply, where $threadinfo[threadid] is empty.
Just dont understand why it got executed.

mtha 05-09-2006 04:15 AM
Quote:
Originally Posted by mtha
very good upgrade CMX,


few things to check:

1. the edit window is not aligned well in Firefox (see attachment)
Because you are missing a wrapping table outside messagearea
EDIT TEMPLATE: vbsupport_newthread

line 36-41
HTML Code:
        <!-- message area -->
        <div class="smallfont">$vbphrase[message]:</div>       
        $messagearea
        <!-- / message area -->
       
        $posticons
REPLACE WITH

HTML Code:
        <table cellpadding="0" cellspacing="0" border="0">
        <tr>
            <td>
                           
        <!-- message area -->
        <div class="smallfont">$vbphrase[message]:</div>       
        $messagearea
        <!-- / message area -->
       
        $posticons
       
            </td>
        </tr>
        </table>

CMX_CMGSCCC 05-09-2006 05:41 AM
Quote:
Originally Posted by mtha
Because you are missing a wrapping table outside messagearea
EDIT TEMPLATE: vbsupport_newthread

line 36-41
HTML Code:
        <!-- message area -->
        <div class="smallfont">$vbphrase[message]:</div>       
        $messagearea
        <!-- / message area -->
       
        $posticons
REPLACE WITH

HTML Code:
        <table cellpadding="0" cellspacing="0" border="0">
        <tr>
            <td>
                           
        <!-- message area -->
        <div class="smallfont">$vbphrase[message]:</div>       
        $messagearea
        <!-- / message area -->
       
        $posticons
       
            </td>
        </tr>
        </table>
BETA 2 Released now. Please read the Updates to identify the bugs fixed.

-CMX

dxguru 05-09-2006 08:21 AM
CMX ... A quick question about the Beta release.

Once the Beta is complete and v2 is released, will the upgrade process from v1.x be easier than v1.x >> Beta?

I would like to do the upgrade to the Beta to help out in testing, but have rather a lot on my plate at the moment :)

Derekclarke 05-09-2006 10:04 AM
went to upgrade from, 1.1 to beta 2, deleted all files from server, and uploaded all new ones, uploaded and over wrote the product.

all ok.

went to do the template mods, and on the first template i get the following message when i go to save the template.

The following error occurred when attempting to evaluate this template:
Quote:
Originally Posted by error message recieved
Parse error: parse error, unexpected T_CHARACTER, expecting ']' in /home/clarkoss/public_html/includes/adminfunctions_template.php(3537) : eval()'d code on line 99

This is likely caused by a malformed conditional statement. It is highly recommended that you fix this error before continuing, but you may continue as-is if you wish.
any ideas?

87accordlxi 05-09-2006 01:09 PM
I get the same error as above. I replaced the navbar link with a generic link to get to vbsupport (I simply call it "Site Support" on my board):
Code:
<td class="vbmenu_control"><a href="vbsupport.php$session[sessionurl_q]">Site Support</a></td>
I went in, and all that came up was an error saying that I was not authorized to create tickets, even though I was just accessing the vbsupport main page, not creating a ticket.

I went into the settings and checked "Yes" for "vbSupport Unregistered Access." This allows me to get to the main vbsupport page and create tickets, but now I do not have permission to view the tickets once I've created them. I get a "87accordlxi, you do not have permission to access this page. This could be due to one of several reasons..."

CMX_CMGSCCC 05-09-2006 03:16 PM
Quote:
Originally Posted by dxguru
CMX ... A quick question about the Beta release.

Once the Beta is complete and v2 is released, will the upgrade process from v1.x be easier than v1.x >> Beta?

I would like to do the upgrade to the Beta to help out in testing, but have rather a lot on my plate at the moment :)
It should be the same for the upgrade procedure.

Quote:
Originally Posted by Derekclarke
went to upgrade from, 1.1 to beta 2, deleted all files from server, and uploaded all new ones, uploaded and over wrote the product.

all ok.

went to do the template mods, and on the first template i get the following message when i go to save the template.

The following error occurred when attempting to evaluate this template:


any ideas?
Which template edit were u doing when u got this error?

Quote:
Originally Posted by 87accordlxi
I get the same error as above. I replaced the navbar link with a generic link to get to vbsupport (I simply call it "Site Support" on my board):
Code:
<td class="vbmenu_control"><a href="vbsupport.php$session[sessionurl_q]">Site Support</a></td>
I went in, and all that came up was an error saying that I was not authorized to create tickets, even though I was just accessing the vbsupport main page, not creating a ticket.

I went into the settings and checked "Yes" for "vbSupport Unregistered Access." This allows me to get to the main vbsupport page and create tickets, but now I do not have permission to view the tickets once I've created them. I get a "87accordlxi, you do not have permission to access this page. This could be due to one of several reasons..."
The Unregistered access is hazy at best, I need to do more testing on it to verify all permissions are functioning properly for it.

In the end, it will use the Usergroup settings that you have specified for Unregistered inside the Usergroup Manager.

The other settings u need to setup inside Admin CP -> Usergroups -> Usergroup Manager -> And set the vbSupport Permissions for each usergroup you want to access the system and what features they are allowed to do.

-CMX

Derekclarke 05-09-2006 03:19 PM
I was doing the first one.

<!-- vbSupport start -->
<if condition="$vboptions['vbsupport_enabled']"><td class="vbmenu_control"><a href="vbsupport.php$session[sessionurl_q">$vbphrase[vbsupport_title]</a></td></if>
<!-- vbSupport end -->

I have done the other templates, just this one that has the error.

87accordlxi 05-10-2006 01:36 AM
Quote:
Originally Posted by CMX_CMGSCCC
It should be the same for the upgrade procedure.



Which template edit were u doing when u got this error?



The Unregistered access is hazy at best, I need to do more testing on it to verify all permissions are functioning properly for it.

In the end, it will use the Usergroup settings that you have specified for Unregistered inside the Usergroup Manager.

The other settings u need to setup inside Admin CP -> Usergroups -> Usergroup Manager -> And set the vbSupport Permissions for each usergroup you want to access the system and what features they are allowed to do.

-CMX

Ah thanks. Fixed the permission issue. I'm still getting some database errors though. When I'm in a ticket and click the check box next to "Delete this Ticket," I get this:
Fatal error: Registry object is not an object in /includes/class_dm.php on line 177

Other than that, I believe I've sorted everything out.

mtha 05-10-2006 08:14 AM
Quote:
6) Bugfix: Usergroup Permissions are now working for Allowed Usergroups & Denied Usergroups.
It should take DEFAULT permission (usergroup permission) if group permissions for individual category it not set.

Now you have to set permission in Group Manager, then in Category manager, isnt it a duplication?

ndahiya 05-10-2006 11:47 PM
Quote:
Originally Posted by Derekclarke
I was doing the first one.

<!-- vbSupport start -->
<if condition="$vboptions['vbsupport_enabled']"><td class="vbmenu_control"><a href="vbsupport.php$session[sessionurl_q">$vbphrase[vbsupport_title]</a></td></if>
<!-- vbSupport end -->

I have done the other templates, just this one that has the error.

think it should be
PHP Code:
<!-- vbSupport start -->
            <if condition="$vboptions['vbsupport_enabled']"><td class="vbmenu_control"><a href="vbsupport.php$session[sessionurl_q]">$vbphrase[vbsupport_title]</a></td></if>
<!-- vbSupport end --> 

FireFish 05-11-2006 12:35 AM
I noticed that in Beta 2; I cannot control the Assign To drop-down list.

Used to be that if a user was part of a usergroup that had Admin Ticket rights, their name was there. You could also add by UserID.

Now, I cannot get anyone else's name onto that list; mine is the only one there.

Any thoughts?

dethfire 05-16-2006 05:15 PM
permissions seem messed up, after upgrading to beta 2 I get "You are not authorized to create". I am admin and have all permissions set correctly in admincp

EasyTarget 05-18-2006 03:36 AM
awesome hack.

Just installed from scratch.. 1st hack on the forum and, besides the missing "]" in the navbar template edit that ndahiya pointed out, it seems to be working fine.

created, assigned, closed, edited and deleted tickets just fine.

some ideas:
have some sort of deletion verification so that if you mark a bunch of tickets and then accidentally choose delete that you don't lose them all.

for listing tickets maybe have the option to list them by category.

option to auto assign tickets according to the category they're placed in.

ability to assign tickets to usergroups.

ability to view who the ticket is assigned to/category while you're viewing the ticket/thread (maybe add categories in the navbit?).

*edit*
got this error when submitting a blank ticket:
Code:
Database error in vBulletin 3.5.4:

Invalid SQL:

                SELECT post.postid, IF(post.userid = 0, post.username, user.username) AS username,
                        post.pagetext, post.allowsmilie, post.userid, post.dateline
                FROM vbs_ticket_post AS post
                LEFT JOIN user AS user ON(user.userid = post.userid)
                WHERE post.visible = 1
                       
                        AND post.threadid =
                ORDER BY dateline DESC, postid DESC
                LIMIT 11;

MySQL Error  : You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'ORDER BY dateline DESC, postid DESC
                LIMIT 11' at line 8
Error Number : 1064
Date        : Wednesday, May 17th 2006 @ 09:33:17 PM
Script      : XXX/vbsupport.php
Referrer    : XXX/vbsupport.php?do=newthread
IP Address  : XXX.XXX.XXX.XXX
Username    : XXXX
Classname    : vb_database

zooman 05-23-2006 08:30 PM
I have installed the beta 2 hack today, very good just what I need.

One thing when members go to post the Receive PM Upon Reply is not displayed (or any other notification option). I can not find any options for this. Where am I going wrong?

Quote:
<if condition="$show['misc_options']">
<fieldset class="fieldset">
<legend>$vbphrase[miscellaneous_options]</legend>
<div style="padding:$stylevar[formspacer]px">
<if condition="$bbuserinfo['signature'] != ''"><div><label for="cb_signature"><input type="checkbox" name="signature" value="1" id="cb_signature" tabindex="1" $checked[signature] />$vbphrase[show_your_signature]</label></div></if>
<if condition="$show['parseurl']"><div><label for="cb_parseurl"><input type="checkbox" name="parseurl" value="1" id="cb_parseurl" tabindex="1" $checked[parseurl] />$vbphrase[automatically_parse_links_in_text]</label></div></if>
$disablesmiliesoption
</div>
</fieldset>
</if>

Bigasses 05-26-2006 10:22 AM
Does the new beta have the ability to send pm/email on assign user?
I think this is the killer feature this new version needs, otherwise, new version is much nicer

Antivirus 06-01-2006 03:21 AM
Quote:
Originally Posted by Bigasses
Does the new beta have the ability to send pm/email on assign user? I think this is the killer feature this new version needs, otherwise, new version is much nicer
It's a good idea, but I would prefer for it to be a variable setting within vboptions so admin has a choice of whether or not to PM/email the staff member upon assigning the ticket.

kurtbarker 06-02-2006 01:09 PM
PMing staff on assign would be great, so that they know that a ticket is waiting for them in particular...

but something I wanted to ask about... When using 1.1, the member that created the ticket got a PM when it was replied to... This isn't happening on version 2... Was it an option I missed, or isn't it included in this version?


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