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cheers will test it out
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I made a test Registered member account and can enter the helpdesk and view all resolved/unresolved tickets.. This has already caused a big problem with one member who posted his login info on a ticket and was viewed by other members (this was when we noticed the problem) Also, I have claimed and dealt with around 6 tickets myself now and none of them have been placed in my user control area.. They are still accessable through "Administer" options / Resolved tickets but not under "User Controls"/ Resolved tickets.. Any other ideas? This really will be a great and helpful addition if I can get these issues resolved... Hopefully we can |
That seems to work ok, members now can reply to other members post.
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Oo, really cool and so easy to install! Works like a charm :)
*clicks install* |
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Great hack. Installed and have no problems with it.
A few things I'd like to see: 1) Autonumber for each ticket. I'm sure it's already generated but I'd like to be able to see/search for specific tickets by this number 2) Ability to search by user names as well as other specifics 3) Problem categories. Should be self-explanatory but just a way to categorize problems whether it be SQL, HTML, etc. Ability for this to be entered on my side as opposed to being entered in the code somewhere. I hope that makes sense |
SRuvbnhad, you do have something called Departments, where you can have SQL, HTML etc,... if that's what you mean...
WhSox21, is there a way to show how many tickets there are in ()s? F.ex. Unresolved Tickets (0), Resolved Tickets (1) .... |
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Julieh - That will require a few more queries, but yes, it's possible.
SRuvbnhad - I still don't follow what you're saying exactly? |
Under departments I have
-Site A -Site B -Site C and so on for every site around the world. What I'm trying to say is like a problem category to go with the ticket system. Ex. Person from Site A creates a new ticket. They are getting an error message dealing with SQL. They would select their department (Site A) and then have the option to select a problem category; which would be something like Web Site or SQL (if you wanted to go into detail). Maybe that makes a little more sense. --oh an autosending email/pm would be helpful too. When someone submits a ticket an autosender will send an email to a user/user group saying such and such has been created. |
WhSox21, forgive the newbie question, but queries, that goes on my site bandwidth, or the servers (my host's) bandwidth?
Is it difficult to code something that'll send me a PM whenever there's a new ticket? |
What happen's when you have lots on one page, does it go onto 2,3 etc pages?
Also would be good if you could search for tickets by username |
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It's kinda in there. Not perfect yet, but I believe he said it's coming.
Perfection for me will be when an automatic PM/email is: 1. Sent to the person who submitted the ticket, and the entire usergroup responsible for answering tickets for that department at the time of initial submission. 2. Sent to the person who submitted the ticket, and the person who claims the ticket upon every reply to said ticket until it is closed. 3. Sent to the person who submitted the ticket, and the superadmin once it is in fact closed. |
Installed on http://www.TacticalGamer.com
Excellent package. Seamless install! These suggestions below would be great. The biggest thing I noticed was lack of notification to the usergroups that a new ticket was created as well as the lack of notification to the user that their ticket was resolved. Quote:
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Having a problem with the system. I've got five groups total. Administartors and then four others. I set Admin to yes on all permissions. I set the others to only being able to submit tickets. I'm logged into both accounts right now and here's the problem I'm having.
User is groupA submits a ticket. It does not show up in the Admin's new tickets or unresolved tickets menu. Instead of showing up in there, I get the No new tickets can be found message. Any ideas as to what's going on? |
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Great hack, keep up the good work. |
I'll try to get these few features added this weekend. I have to get some projects completed for customers first.
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Great hack! Thanks a lot!
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Sorry I wasn't clear on what's going on. I have 6 departments with number 1 set as the Admin. When a user in the other departments creates a ticket it can be seen in the by everyone but the Administrators; despite having all of the permissions set to "Yes".
I'll send you a PM with the site information so you can see it for yourself. It's a pre-release board so there are only two active members; myself and one other admin. |
You have the wrong impression of how this works. You are trying to put the departments to each usergroup which you don't have to. You need to allow which usergroups can admin those departments. Let me know if you still don't understand?
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Fixed. thanks.
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Just wondering if we should use the prior modifcation mentioned to enable pm/email notification on new tickets. Or if this will be added soon. I'm not trying to nag you to add this feature as i'm sure you're probably busy with more important things. It's just that this is what i'm waiting on before opening the helpdesk to my community members.
Thanks |
I do not want super moderators to have access to the settings and departments. How can I remove their access?
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Well done! CLickin the ol install toggle thingeee.
Keep up the great work! |
Nevermind...
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https://vborg.vbsupport.ru/showpost....&postcount=312 |
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URGENT
Found a very large problem. When a ticket is submitted, they are given a URL. If they change the number of the ticket in that URL to a different number, you can view other users tickets. That completely nulls the usage of the Usergroup Settings. http://forums.website.com/helpdesk.php?do=ticket&tid=6 If you change the number 6 to the number 7, you can view the next ticket AND you can reply to it. You really need to fix this. |
Will this install and work on any vb version before 3.07?
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xYarub - That is a problem with the reply. Although, I made it so it was intended that you can read all tickets, but you shouldn't be able to reply to them. I'll fix that tonight and send out an update.
Boofo - This will work with any 3.x series. It only uses vBulletin's usergroup settings and vBulletin Options. So it will work on any series. |
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Thanks red baron, i'll definately apply the tip shortly (might as well wait on the update for now). Your post was actually exactly the one i was referring to ;) good stuff, a help desk feature i can't live without. Far too busy/lazy to manually check all day, and expect other staff to all do the same. Quote:
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He told me that he would be working on a fix to prevent other users from viewing and replying.
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ok Call me stupid. I am fairly new to VB and I have the file uploaded but now I am not sure how to run it or where in admin directory. Can anyone please help?
Thank's muchly. |
SpanishHarlem - read the install.txt file in the zip file. It tells you how to install it. Just call the file in your browser...
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What's this? The long awaited version upgrade? :surprised:
Anyways, I fixed the bug where anyone could view the ticket. It now only allows usergroups who are primary usergroups or have membership usergroup id as one of thier usergroups, or obviously if you're the ticket creator. This now also sends a PM to EVERY user of the department where the ticket is updated. If a ticket is updated it will now send any user a PM notifying them of the update! :) Let me know of any bugs in this! :o I'll also be sending out an update here in the next few minutes. |
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