vb.org Archive - Major Additions - microSUPPORT (F.A.Q & Ticketing Live Support)

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vb.org Archive (https://vborg.vbsupport.ru/index.php)

- Modification Graveyard (https://vborg.vbsupport.ru/forumdisplay.php?f=224)

- - Major Additions - microSUPPORT (F.A.Q & Ticketing Live Support) (https://vborg.vbsupport.ru/showthread.php?t=254336)

VinnyS

11-10-2012 01:51 PM

Are you comming out with a version that would work with vB 4.2.0 I could use this mod for my site??

TheSupportForum

11-10-2012 01:53 PM

Quote:

Originally Posted by VinnyS (Post 2379965)

Are you comming out with a version that would work with vB 4.2.0 I could use this mod for my site??

visit the developers wesbite the fix is alway available
this works on 4.2.0 BTW you just need to put the fix in for the menu from his website

Christos Teriakis

11-11-2012 09:46 AM

1 Attachment(s)

The attached files are for those who are using vB4.2+. Upload the support.php file and import the product xml file. After all you'll have fixed:

Warning for missing functions_wysiwyg.php file
The Navigation tab with all menus and submenus.

Chris

ibrahimkoky

11-11-2012 04:42 PM

error when pressing Helpdesk

Code:

Warning: require_once(./microsupport/includes/functions.php) [function.require-once]: failed to open stream: No such file or directory in [path]/support.php on line 65



Fatal error: require_once() [function.require]: Failed opening required './microsupport/includes/functions.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/ibrahim/public_html/support.php on line 65

I uploaded the php file to main forum root.was that right?

Christos Teriakis

11-11-2012 05:05 PM

Quote:

Originally Posted by ibrahimkoky (Post 2380294)

error when pressing Helpdesk

Code:

Warning: require_once(./microsupport/includes/functions.php) [function.require-once]: failed to open stream: No such file or directory in [path]/support.php on line 65



Fatal error: require_once() [function.require]: Failed opening required './microsupport/includes/functions.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/ibrahim/public_html/support.php on line 65

I uploaded the php file to main forum root.was that right?

Correct. But I assume that you have the script already installed. Right? There are more files in the distribution package. I attached here only the modified files. But you can't work only with them.

Chris

ibrahimkoky

11-11-2012 05:12 PM

all files uploaded. and still same error :/

Christos Teriakis

11-11-2012 05:20 PM

Quote:

Originally Posted by ibrahimkoky (Post 2380301)

all files uploaded. and still same error :/

Can you connect with FTP to your site and check:

if there is a directory microsupport inside your forum directory
if there is a file functions.php at microsupport/includes

Something is wrong in your installation. I checked the files before uploading them here. Also the file functions.php is from the original zip file.

ibrahimkoky

11-11-2012 05:37 PM

Quote:

Originally Posted by ChrisTERiS (Post 2380305)

Can you connect with FTP to your site and check:

if there is a directory microsupport inside your forum directory
if there is a file functions.php at microsupport/includes

Something is wrong in your installation. I checked the files before uploading them here. Also the file functions.php is from the original zip file.

its all there. but this file phrasesFR-microsupport.4.6.4a
tried to import it via ACP didn't work.

Edit
ok got it to work now but cant get in there :confused:

Quote:

admin, you do not have permission to access this page.

Christos Teriakis

11-11-2012 05:43 PM

Quote:

Originally Posted by ibrahimkoky (Post 2380316)

its all there. but this file phrasesFR-microsupport.4.6.4a
tried to import it via ACP didn't work.

Sorry but I don't know anything for this language file. What I did is to download the zip file from here, then I modified just 2 files, I tested in my site and then post them here. I didn't changed even the version number in product file.

But, thinking a bit careful, I can't find a reason that you're getting this file. The error message is clear. It can't finds the functions.php. But you're saying that this file is there.

Christos Teriakis

11-11-2012 05:48 PM

Quote:

Originally Posted by ibrahimkoky (Post 2380316)

its all there. but this file phrasesFR-microsupport.4.6.4a
tried to import it via ACP didn't work.

Edit
ok got it to work now but cant get in there :confused:

ehhh.... I said to give support just for a few changes to work with 4.2. In any case. As in all vB addons you need to set usergroup permissions. Also check the general settings.

Chris

ibrahimkoky

11-11-2012 06:13 PM

Quote:

Originally Posted by ChrisTERiS (Post 2380323)

ehhh.... I said to give support just for a few changes to work with 4.2. In any case. As in all vB addons you need to set usergroup permissions. Also check the general settings.

Chris

your help is really appreciated ;)
Thank you:)

almobd3

11-12-2012 08:59 AM

I want to add some modification if possible

* having pre-made forms for departments.
* adding more fields to the ticket Ex: phone, address, P.O.Box , Character name.

the modifications can be paid if needed

I haven't installed it yet .. waiting for someone to help.

thanks in advance

Christos Teriakis

11-12-2012 09:31 AM

Quote:

Originally Posted by almobd3 (Post 2380461)

Custom fields are already supporting. You can find them as Extra fields in the menu. But these fields are global for all departments. You can contact the author at tottaly-scripts.com

PS: But difficult to believe that since May 2007 when your registered, this is your first post. Most probably a fake post, right?:D

Chris

almobd3

11-12-2012 12:22 PM

Quote:

thanks for your quick response.

why is that a fake post?!

I registered when I knew about vb but have no license but now I have one :)

so I can post.

Is there a possibility to add the pre-made forms ?
EX:
[[ <!-- Complaints --!>
Abuser:

why is the complaint?

words said by the abuser in attached pic or link:

]]

that's will save my + my staffs' time just to read the ticket as fields not forms.

tottaly-scripts.com => Server not found

thank you.

TheSupportForum

11-12-2012 12:32 PM

Quote:

Originally Posted by almobd3 (Post 2380519)

thanks for your quick response.

why is that a fake post?!

I registered when I new about vb but have no license but now I have one :)

so I can post.

Is there a possibility to add the pre-made forms ?
EX:
[[ <!-- Complaints --!>
Abuser:

why is the complaint?

words said by the abuser in attached pic or link:

]]

that's will save my + my staffs time just to read the ticket as fields not forms.

tottaly-scripts.com => Server not found

thank you.

http://www.totally-scripts.com/content/

tutsgraphic

11-16-2012 02:20 PM

i get this error:

PHP Code:


		
			
Warning: require_once(./includes/functions_wysiwyg.php) [function.require-once]: failed to open stream: No such file or directory in [path]/support.php on line 59

Fatal error: require_once() [function.require]: Failed opening required './includes/functions_wysiwyg.php' (include_path='.:/usr/local/lib/php') in /homez.362/tutsgrap/www/forum/support.php on line 59

how to fix this?

lamur

11-26-2012 02:43 AM

I get this error VB 4.2.x

Code:

Fatal error: Call to undefined function convert_wysiwyg_html_to_bbcode() in /home/xxxxxxx/public_html/xxxxxx/support.php on line 642

megabink

01-09-2013 01:41 PM

Installed and working on 4.20pl3.
Thanks for the fix ChrisTERiS

megabink

01-10-2013 12:12 PM

Update:
I get this error: Fatal error: Call to undefined function convert_wysiwyg_html_to_bbcode() in /[path]support.php on line 642 when i try to submit a ticket.

The installation went smooth and everything is working except from submitting a ticket.

Update again lol:

I deleted the 642 line:

Code:

$bodytext = convert_wysiwyg_html_to_bbcode($vbulletin->GPC['message']);

now everything is working like it should!

skylab

01-18-2013 12:11 AM

Too bad this went out of date. Pretty good idea for a mod. I'd likely pay for something like this. Right now I do everything manually.

New Joe

01-18-2013 08:56 AM

Quote:

Originally Posted by skylab (Post 2397601)

Too bad this went out of date. Pretty good idea for a mod. I'd likely pay for something like this. Right now I do everything manually.

You could always contact the owner here: http://www.totally-scripts.com/forum.php

jonathan1120

02-17-2013 06:58 PM

Hey, I've just installed this, but it seems that if I go to /support.php I get an error message and if I go to /microsupport.php I just get a blank page.

Have I missed something and being stupid, or doesn't it like me?

I am running vB 4.0.2

Sios	02-21-2013 05:12 AM

X you do not have permission to access this page. This could be due to one of several reasons:

Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.

I get that error when I click the Help Desk. Do I have to set anything up beforehand?

And if so, can you show a template that I can follow off of and edit to my liking?

Thanks!

edrecovery

02-21-2013 10:24 AM

could we have this work with vb 4.2? I'd love to install it.

thang28101993

04-18-2013 03:35 AM

Quote:

Originally Posted by ChrisTERiS (Post 2380214)

The attached files are for those who are using vB4.2+. Upload the support.php file and import the product xml file. After all you'll have fixed:

Warning for missing functions_wysiwyg.php file
The Navigation tab with all menus and submenus.

Chris

Thanks so much for your patch! I have installed successful on my forum - Vbb v4.2 Pl3 . Every things is good on default theme, it can display on Navigation tab.

But, I have a small issue with not default theme:
1. If use this style: http://themeforest.net/item/primus-a...review/3321272 - Open with Primus Blue fluid style, It's ok

2. If use http://themeforest.net/item/primus-a...review/3321272 , Open without fluid, when I creat one question (post ticked), the footer move to up on page to editor content as the image below:

https://vborg.vbsupport.ru/external/2013/04/18.jpg

I'm a new Vbb fan, I have to learn more! So, I don't know how to fix this problem!

Please help me check this issue and how to fix it?

Thanks in advanced!

mitch84

04-18-2013 12:13 PM

Hi Thang, after installing I have nothing that appears on my index, for the acp it's ok, how did you do? thank you

thang28101993

04-18-2013 12:34 PM

Quote:

Originally Posted by mitch84 (Post 2417124)

Hi Thang, after installing I have nothing that appears on my index, for the acp it's ok, how did you do? thank you

I have done with instruction in this page:

https://vborg.vbsupport.ru/showthrea...254336&page=22

with ChrisTERiS's patch (post 323). And It's ok! But I still have an issue with not default template

thang28101993

04-18-2013 12:35 PM

Quote:

Originally Posted by mitch84 (Post 2417124)

Hi Thang, after installing I have nothing that appears on my index, for the acp it's ok, how did you do? thank you

I have done from instruction in this page:

https://vborg.vbsupport.ru/showthrea...254336&page=22

with ChrisTERiS's patch (post 323). And It's ok! But I still have an issue with not default template

mitch84

04-18-2013 03:13 PM

I use file modified but I have a error after when I submit a ticket:

Code:

Fatal error: Call to undefined function convert_wysiwyg_html_to_bbcode() in /home/XXX/public_html/support.php on line 642

jonathan1120

04-18-2013 09:45 PM

Quote:

Originally Posted by tutsgraphic (Post 2381556)

i get this error:

PHP Code:


		
			
Warning: require_once(./includes/functions_wysiwyg.php) [function.require-once]: failed to open stream: No such file or directory in [path]/support.php on line 59



Fatal error: require_once() [function.require]: Failed opening required './includes/functions_wysiwyg.php' (include_path='.:/usr/local/lib/php') in /homez.362/tutsgrap/www/forum/support.php on line 59

how to fix this?

Heyy :) I had the same problem! What you have to do, is download an older version of vBulletin (I used v4.0.8) and copy the functions_wysiwyg.php file over and place it in your your included folder as vBulletin removed this file in one of the v4.1.x versions.

You can find the file here: ./incluces/functions_wysiwyg.php

Simply place it in the same place, but on your forum and this error should be resolved for you :D

thang28101993

04-19-2013 04:29 PM

Any one can help me? The issue in post 345,
Thanks so much!

thang28101993

04-24-2013 10:04 AM

Please a gain! I really need this mod!
Thanks so much!

mitch84

04-24-2013 02:29 PM

Quote:

Originally Posted by mitch84 (Post 2417162)

I use file modified but I have a error after when I submit a ticket:

Code:

Fatal error: Call to undefined function convert_wysiwyg_html_to_bbcode() in /home/XXX/public_html/support.php on line 642

hi, nobody can help me? thx

TheSupportForum

04-25-2013 10:14 PM

Quote:

Originally Posted by mitch84 (Post 2418263)

hi, nobody can help me? thx

did you read

This will only work with vbulletin version 4.0.x but not for vbulletin version 4.1.x

Jesakos

04-27-2013 05:17 AM

its working on vb 4.2?

Wolver2

06-21-2013 12:07 PM

Wished someone could update this that it works with 4.2 :/

Hanany95

06-23-2013 12:41 AM

Quote:

Originally Posted by Wolver2 (Post 2429567)

Wished someone could update this that it works with 4.2 :/

Me too

nrms?

07-05-2013 04:53 PM

Sorry ... I'll resurrect this topic ...
For anyone who is having errors like this

Fatal error: Call to undefined function convert_wysiwyg_html_to_bbcode()

Go to the location indicated and replace

$bodytext = convert_wysiwyg_html_to_bbcode($vbulletin->GPC['message']);

require_once(DIR . '/includes/class_wysiwygparser.php');
$html_parser = new vB_WysiwygHtmlParser($vbulletin);
$bodytext = $html_parser->parse_wysiwyg_html_to_bbcode($vbulletin->GPC['message']);

That's how I solved my problem.

tomrep

07-24-2013 05:28 AM

this still wrok ?

onespot

08-28-2013 11:43 PM

Is this ever going to work on 4.2? 4.2 has nothing like this and could use it.

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