Quick question,

I am the only admin on my board and want to set the settings so that I am the only one who will deal with support issues. When editing a category, do I need to check the box "administrators" under the allowed technicians usergroup list or just leave none checked?

Also wondering when notifications to admins will be added.

Thanks for this support system by the way!!

I get this when i reply to a ticket:

Fatal error: Cannot redeclare vB_DataManager_TicketReply::$ticketreply in /home/.sites/xxx/xxxxxxxxx/web/includes/class_dm_ticketreply.php on line 132

Hi im using RC3 and i get this when i try to post an attachment

"Invalid Post specified. If you followed a valid link, please notify the administrator"

uae: I see the problem there and will post a v0.8a soon.

kylek: By default Admin has access to all features even if the settings are not set I believe.

If you want to get rid of this feature, look inside vBSupport.php inside the function get_admingroup_ids().

Remove the following code:
Then it will only use the settings set in the Usergroup settings.

mikexxx: Did you reupload the entire /UPLOAD folder to your server?

LoOnEyToOnZ: Did you choose allow overwrite when installing the plugin? It sounds like one of the queries didnt get ran properly.

Try to run this query:
-CMX

Love this hack, so many uses for this system.

The only problem is have is what others have noted, if no post icon is selected it gives a red x. It isn't an overwrite problem because this was a fresh install on my part. The red x points to http://www.yourforum.com/forum

I like it. Thanks. :D. Using it to report bugs for our 3.5 upgrade.

Very nice

I want to see some more administrative functions:

- Category's moderator(s). Moderator will receive PM and/or email when there's new ticket in the category (maybe option to turn it on/off too)


Display ticket lists (all kind of list): (ref - vb bug tracker)

Display Assigntech person in ticket list (if none, says unassigned)
Display ticketID could help, when member have question about some specific ticket

Admin Support
- List Open Tickets
- List Closed Tickets

- Search ticket by ticketid, assign person

optional: browse tickets by category, just like in the forum/post relationship

- User can change type of subscription on his ticket
- Admin can edit preposted ticket (with permission allow editting on)

Hi CMX

I tried running that query and got this error

"#1064 - You have an error in your SQL syntax. Check the manual that corresponds to your MySQL server version for the right syntax to use near '" . TABLE_PREFIX . "attachment ADD COLUMN ticketreplyid INT UNS "

LoOnEy, replace the " . TABLE_PREFIX . " with your table prefix, if you have one.

eg
[sql]ALTER TABLE vb35_attachment ADD COLUMN ticketreplyid INT UNSIGNED NOT NULL DEFAULT '0';[/sql]
or
[sql]ALTER TABLE attachment ADD COLUMN ticketreplyid INT UNSIGNED NOT NULL DEFAULT '0';[/sql]

Ok i tried and i get this

"#1060 - Duplicate column name 'ticketreplyid' "

Seems like i that column is already there...and btw i go to this URL when i click to add attachments "http://<domain>/forums/newattachment.php?t=1&specialattachment=1&poststar ttime=1127743923&posthash=20e4 18899d84f43e9169841589b95117"