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-   Modification Graveyard (https://vborg.vbsupport.ru/forumdisplay.php?f=224)
-   -   Major Additions - VaultWiki: A Wiki for your forum (https://vborg.vbsupport.ru/showthread.php?t=189446)

Elenna 07-30-2009 12:06 AM
Will do, thanks for directing me! :)

lordsilence 08-04-2009 04:52 AM
Quote:
Originally Posted by thincom2000 (Post 1857684)
@berben4, Big-Pete is not a potential customer. He is a prior customer that has not used the official support he paid for, and has posted his ideas for improvement here rather than on the company's site. He has suggested that the company is responsible for making changes based on users' comments in random places on OTHER web sites.

I am not trying to say that Big-Pete is an idiot, nor imply that anyone else is. My point is that he has let his frustration get out of hand. My explanations of how easy it was to get support was to demonstrate not that he was too stupid to figure out how to get it, but that he is so frustrated that he did not want to bother spending any more time to get support.

All of my questions to him, both here and elsewhere, have tried to get at the root at what exactly caused his frustrations. I can't see that it's simply that the manual was insufficient to setup the software - since he could have just asked someone for clarification. The only reason I can see anyone getting this upset is if their database crashed, but he hasn't mentioned anything like this.

If there is a severe problem like this, he needs to report it. If there isn't, he needs to calm down and just tell the proper support person (this is not the place for that) what he couldn't install. His license included professional installation free, after all.

While people have said "it's not easy to set up" here, those issues have been dealt with on a case-by-case basis for users with a license, and those users' suggestions that were made on the official site were not ignored. Now, many of those concerns... are no longer concerns, because in fact, every suggestion I have seen made on the site has been answered, and many of these led to improvements in the setup and functionality of the product itself. However, we have to ask that users be specific when they make a criticism or request a change, or a speedy and effective change cannot be made.

Regarding this thread: It contains an unsupported version of the product that has nearly every feature removed - from a year ago. It is not a good advertisement for the actual current product, nor is anything people say about this unsupported version. This thread goes largely ignored by any staff at the official site. Several weeks after opening this thread I regretted it, and would have deleted it if I could.
I'm sorry. But publicly discussing customers, even though they are negative of your product doesnt really help you.
Never ever discuss someone publicly. The fact you say "I am not trying to say that Big-Pete is an idiot" just makes it look the opposite.

Be nice, supportive and say that you'll try to do everything you can to help this customer goes a long way. If it's just a troll, ignore him.

*customer support rep for different companies*

thincom2000 08-05-2009 02:43 AM
@lordsilence, the intent of my previous posts was not to discuss Big-Pete, but address the numerous concerns he raised. A few posts later, others continued under the assumption that he was discussing was the topic of this thread. Although similar, he was discussing a commercial product. So I mentioned that he was a customer of another web site who posted in the wrong thread.

I tried to point this user to the appropriate place and in trying to say "you should take advantage of these services you paid for rather than posting here" someone got the impression that "it seems like you are calling so and so an idiot" and I tried to state my case more clearly.

The issue at the crux of this argument for me is that this thread is only for discussing the release posted in the thread - not a commercial release or the support on a third-party web site. If you opted to buy a commercial version of this product and have comments about the commercial version, don't say so here. Discussion of these other things is considered an advertisement, whether good or bad, for the third party and is not permitted on vbulletin.org. People who have done so earlier in the thread were warned by the staff here on vbulletin.org, and I am trying to uphold those warnings.

thincom2000 08-17-2009 06:33 AM
As per the suggestions earlier in the thread, we have been doing a lot of work on the documentation, and there is a new version of the Install Instructions for VaultWiki Lite - it's about the only page that's complete as of my posting this.

A lot of the confusing optional steps were removed from the page, so it should be much more straightforward.

Jaxel 09-05-2009 05:38 AM
VaultWiki runs under a SINGLE forum? Or does it create multiple forums?

thincom2000 09-07-2009 02:24 AM
VaultWiki Lite runs under a single forum - but it can still have sub-forums too.

Helmut71 09-14-2009 07:07 AM
may I ask - what about vb3.8, does it run with it?
And what about other languages - e.g. German?

jawatkin 09-14-2009 09:33 AM
Quote:
Originally Posted by Helmut71 (Post 1884440)
may I ask - what about vb3.8, does it run with it?
I was running it with vb 3.8.2 so I can confirm it works with vB3.8.x :)

thincom2000 09-15-2009 01:29 AM
VaultWiki only comes with the English language phrases. Just like with vBulletin, it's up to the community to contribute their translations for other languages.

Sorry but I just don't know that many languages and don't have much time to be make language packs for a Lite product. If you're asking about the commercial version, you'll have to look on the product's web site for the information you're looking for.

Alfa1 11-19-2009 09:49 AM
What impact will vbulletin 4 have on vaultwiki? Will vaultwiki start using the CMS?


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