actually those that feel that way shouldn't release mods here. Vbulletin.org is very specific about not charging for support.

That has to be done on external sites. So if you say you support a mod here there isnt any promise of payment or nor should the dev expect it.

There are two options for releasing a mod on vbulletin.org. Supported and unsupported. Neither can be charged for under this sites terms.

1) A few of us still have yet to have our issues that were reported answered.
2) A clean install on a clean BB on my site with PHP5 and it still doesn't work means there's an issue with this mod and some servers/settings somewhere.
3) Developer Last Online: Jun 2009 = This mod is not supported.

I really applaud you for taking over and trying to help people out with this mod when you really don't have to. And that's great, seriously.

Unfortunately, some of these questions need to be answered/corrected by the developer of this mod before it can work with some of our boards.

Can you help me with my issue then?

everything can be solved with clarity.
If the author says to discuss things here then he should support it here. If he doesn' say people will assume its supported here. IF its on a third party site people should be made obviously aware of that. however... with this mod its not apparent where support comes from. I do agree that it works fine tho.

If the user base doesn't know how to get help then there's an issue developing that may leave the author disillusioned and the users aggravated.

miscommunication or misunderstanding because of assumed interpretations are a very bad thing from any users perspective.

Read fully through the thread. The mod is supported. Individuals have said countless times that they received support by emailing the author. That makes this mod supported.

Now, I don't like the man not shhowing up for months either, and I absolutely agree that there needs to be some definition here, BUT the mod is supported, if not through the author, through individuals like myself who have experience with the aapp and php/sql in general.

No, that means that there is an issue with how you're trying to setup the app, or use the app. I have installed this on a number of servers, a number of configurations, and know that it works. Never once, when using UPDATED code have I had a problem.

Again, no. That meaans the developer was last HERE in the last couple weekss. That also means that they HAVE logged in. If you want support, ask for it here. if it's not given here, PM or email the developer. Others have said they'll get back to you, and they WILL. Again, remember real life takes precedence over your forum, ESPECIALLY if you don't want to respect the coder at all.

Support IS given, the dev DOES login. Just because it's not as often as you'd like doesn't mean it's "unsupported"


There is a really easy and common sense solution to that:
DON'T try to import data. See, I told you it was easy. Let the user fill their own data out if they want.

Guys,

let's not run the dev off with complaints. Let's just ask him to make more clear how we contact him.

Else there may not be a new product for any of us.

This mod worked great right from the start, WHEN I READ THE INSTALL DIRECTIONS AND FOLLOWED them.

Again, Wrong..

You assume I do not know what I am doing or how to code. You might want to check again and see that not only have I been registered since 2002 but I have released a few mods of my own. Lately I've just been extremely busy to contribute on my own.

The Dev. of this mod does NOT give support, does NOT login, and therefore this mod is NOT supported. It is as simple as that.

I have released a few old mods that I no longer support but other people reply to other posts... does that mean they're still supported? No.. So stop trying to stick up for this incompetent developer.

The developer of this mod has not fixed any of the problems that many of us have had. The developer of this mod has not logged in for over a month. That means this mod is no longer supported and as such should not be marked that it is. And again, this mod will not install correctly on my server running a full version of the latest VB with PHP5.. therefore there is a problem. Different servers act different ways. Just because it works on yours does not mean it will work on ours.

OBVIOUSLY you don't know what you're doing, or you wouldn't be having problems with the mod. and getting it working. I have set this mod up on probably 10, 15 different servers now, all with different configurations without a hitch. The one time there was a problem, the person didn't have the proper version of php installed.

If you want help, mail the developer, pay them to install it for you, the mod works, though, if you follow the instructions, as many, many individuals have said (including myself)

REALLY?

I'd say you're wrong. The mod is supported how the dev chooses to do so. Obviously they won't support someone who can't even have a bit of respect for them and their work though. Trashing other people's work and ethics, quick way to LOSE support, especially when you pay nothing for either.

Really? Care to try again?

2 weeks = a month? Really? Where?? Yeah, it's actually just OVER 2 weeks (by a day and some change). The last offline stint (before Jun 26) was for probably 2 months, so 2 weeks is nothing.

No, it means real life takes precedence over some BS forum requests, and it also means you try to contact developer via other means. If you READ responses, you'd see that he actually responds, albeit slowly.


Oh, the MOD will install just fine, but you have to actually follow instructions. Like I said, I've done this on so many servers now, I could do it in my sleep, from template install to the app setup and link. IF there's a problem, it's not with the app, but with your configuration, and whining about the developer not being online isn't going to solve THAT, now is it?

Is the addon supported? By me, and a few others, absolutely.
Does the developer login? Not too often, but you can get ahold of him via email and he WILL provide support.
Does the app need updating? Maybe, maybe not, but again, that doesn't stop it from being 'supported'.


I'm not going to say that there isn't a problem between your server and the mod, but that's not the, mod's problem, nor, frankly is it something the dev is responsible for fixing. You are responsible for your own server. I WILL say though, without hesitation, that this mod works on a php5/mysql5 server. Can't say for mysql4, because I don't know that I've installed it there, BUT I can say that it DOES install very well under the circumstances you're complaining about it not installing on. You just have to READ the instructions and follow them.

If all else fails, pay the author to install it, but I wouldn't let them know it's you requesting it.

It doesn?t work with the wysiwyg-editor. Maybe an interaction with other addons, but this issue occurs not only on my side. And it would make no sense for me to email the dev and then post the possible conversation here (after having him asked for permission) to let the others participate.