That is true.. They over-reacted. Chill out ppl lol

IMHO...5 days response time (for a paid product) is totally unprofessional. When you ask a customer to pay for your product to receive more features, you should also be prepared to help that customer any way you can. Bottom line..."the customer is always right".

If you don't have the personnel, or lack the time to provide support for your paid product...then maybe you shouldn't offer the public a paid version. Especially one that does not give the customer satisfaction when it comes to receiving the support he/she deserves for purchasing your product.

Also...if there is going to be a long response time...shouldn't the paid customer be notified about this via the Support page and/or forum for this product?

I had initially downloaded and installed this free product. Personally...due to the lack of support and the developer changing sites...I decided to uninstall it.

I admire the time and effort a developer/coder takes to create these mods for release. That's a gimme...yet, someone will take my response...twist it...add their own words...and turn it back around on me. Heh...I look forward to that.

Depending on the individual, who creates and submits their own mod and offers to support it...you can pretty much guarantee that if it's free and supported, expect a fairly decent amount of time for a response. You're not the only one using their product...and they have other things on their plate, as well. I can understand this.

However...if I pay for your product...I expect to receive an acknowledgment that my support request has been received and that I should receive an answer within a specified amount of time...generally 24 to 48 hours. If you can't provide that type of support...don't ask us to pay for your product.

Again...this is my opinion...and I'm entitled...just like anyone is entitled to reply with their own opinion about my opinion.;)

Can be remember when open ticket users....?

Hi I've just installed this and have already stumbled across a problem.

Once a user has submitted a ticket they can easily jump to the next person's ticket by guessing the URL. For example if you've submitted a ticket with the url 'yoursite.com/helpcenter.php?do=ticket&tid=8' all you need to then do is remove the 8 at the end and replace it with any other number so skipping through other people's tickets isn't hard.

Any suggestions....?

Great Idea And Product! 1 Thing I would LOVE to see added is a Notification added for mods so they know when a new Ticket has been logged. ;)

installed. anything new on this? great mod!

HelpCenter Forum

Please enter the forum ID were you would like to create a new thread in when a new Support Ticket is created. Enter 0 to disable.

Put forumid but not worked....

Anyone to help me why forumid not work....?

You can set up a forum for notifications to be fed to.

Is there an update for this to work with vb3.8.5?