I have this as well

Plus

I have setup a category assigned an admin

Now I would assume that this function is here so when that category is sellected that admin would have the ticked assigned to them

however even if a category is selected by the person raising the ticket its still sits in the system as unassigned

If im on the wrong track here can you please explain the usage of categories

Thanks in advance

He seems to have put this hack on the back burner.. But I cant complain.. He has been releasing features for the estore left and right.. If you end up figuring out the problem though, I am still having the issue.. :(

I found some radio buttons to close it just scroll down in the thread but yeah the button by itself with no name is dangerous seeing how it deletes the ticket

still no joy with assigning the ticket to the category admin though

and as a few others have requested some sort of notification that a ticket is created would be good

PM would be the best but email would do

Great hack but could be an Awesome one with a little polishing

Yea.. I wonder if that is like that for everyone..

But as for your category issue.. I think that you have all tickets unassigned by default.. There needs to be a notification pm for this and it would rule.. And if a specific category is selected, it would be cool if it either a) defaulted to a user and b) radomiz or cycle through a usergroup...

That would be sweet...

Thanks for the heads up on where I can reassign these tix.. I will just keep the delete option off for the mods.. and I wont have to worry about the delete button

The delete button appears, but the value/text for this button is blank. Where would I go to correct this?

-see attached image-

Are there any screenshots for this?

I've corrected this problem by removing "$vbphrase[support_delete_selected_tickets]" and replacing it with "Delete"

Brilliant.. Just a missing phrase... I'm learning

To fix it another way, just add a phrase

Phrase Type: vBSupport Phrases
Product: vBSupport System
Varname: support_delete_selected_tickets
Text: Delete Selected Tickets

Staff notification is a must imo
Is this going in at anytime?

Maybe you should slide that question in at the ebux thread... haha

He has been living there for awhile. I wouldnt expect much on this project until that slows down.

I have this slight problem where i tend to read to far into things...so i was wondering if someone coculd help me out with exactly what all these option do?

IE...if i select yes for the first option...does that mean this group can do anything they want...or do i still need to select yes for the others?

Reply to own tickets...does this mean that this user can't reply to a moderators answer if i set to no?

This usergroup can Admin Support Tickets Yes No
Can Create Tickets Yes No
Can Reply to Own Tickets Yes No
Can Reply to All Tickets Yes No
Can Delete Own Tickets Yes No
Can Delete Any Tickets Yes No
Can Close Own Tickets Yes No
Can Close Any Tickets Yes No
Can Open Own Tickets Yes No
Can Open Any Tickets Yes No
Can Assign Tickets Yes No
Can Reassign Tickets Yes No
Can Post Attachments Yes No
Can View Attachments Yes No
Can Manage Categories Yes No
Can Update Ticket Category Type Yes No

for admin, your self, and moderators if you trust them, select them all. for users, and unregistered people do

Can Create Tickets Yes
Can Reply to Own Tickets Yes
Can Open Own Tickets Yes

I noticed one little quirk about this hack..

When you get sent an update about a ticket, it checks the pop up notification option in usercp... Any ideas how to stop this?

Nevermind. Guess rebuilding all plugins fixes all my woes.

I think that without the pm feature, its useless for at least big forums like mine...
Pity :(

I just did the update and it seems like this isn't working for me.

It can't find any of the phrases. In the Settings Group under VBOptions, its all blank.

All the phrases are installed, it just doesn't seem to 'see' them and reports them as it can't find them.

Not sure how to proceeed. I have installed and uninstalled numerous times.

Is anyone using this as a task manager for your staff?

Yes we use it as a todo list for staff as well as a support system

Its an excellent mod

It would be a brilliant mod if it had notification though

i agree notification would change this from a Great Mod to a Superb mod.

had not thought of using it to task mods, but half of them do not check the support, so it would be no good without notification.

Has anyone figured out how to stop the member's pm notification that they themself, replied to their own ticket?

I concur about needing STAFF notification...it's a must have for this feature in order for it to be as useful as it should. I didn't think that it would be that difficult to do though.

Hi

I have installed...
Looks great thanks

HI

Please help, this is not alerting admin or supermods?
How do i enable alerts please?

Also how does this sound....

When an unregistered user uses the system, they have to
include a name and email addy, if they dont they cant proceed?

A couple of problems...probably my install...

This is a fresh VB install, nothing has been touched..
Everthing appears to install fine...no noticed errors
The usergroup does not appear, and because of that I am getting errors as admin that I don't have permissions to do anything related to the tickets.

I am green at all this so I think I can safely assume that I have done something wrong. Any direction would be appriciated.

Did you go to the Usergroups area and edit the permissions for the usergroups?

One of the issues I am having is that the usergroups do not appear at all. I can't edit the permissions because I don't see them anywhere.

Very consistent with vB's native functionality. Amazing script. ~Installed @ vBSEO.com :)

Thanks!

attachments do not work on support tickets for me.. I get the following error...

Hi

Are we supposed to got an email or PM when a ticket has been posted?
If so its not working..

If not can this be implemented very soon?

Its been asked quite a few times... Its not part of the hack yet.. No response from the author... Who is probably too busy with vbplaza.. and I cant complain :D

When a user creates a ticket for some reason it is sending a PM to myself (UserID 1) and User ID 2 - makes no sense? I have not entered 2 anywhere.

at least you get a pm :D

hehe - I removed the 3 userid's I had listed as the group admins and it stopped doing it.

Installed and working perfectly.

Two features I would LOVE to see added:

Staff Notification
and
Unregistered Users must fill in at least an email address to proceed. It would be nice to have an extra spot for their username also (since I have a lot of current members who email me constantly about log in problems).


I'm anxious to see both things incoorporated but I can't complain that the author is spending so much time on vbPlaza because I'm enjoying that one quite a bit ;)

I did the uninstall in order for me to do a fresh install of this, but then when I go to edit a usergroup, the vbsupport part is still in there, only with no text, just the radio buttons... Then, if I try to save, I get this;

Anyone know how to fix this? Where can I find the usergroup template thing so I can remove it completely?

I uninstalled this mod and now I am getting this error in my email every day.

Invalid SQL:

SELECT languageid,
phrasegroup_support AS phrasegroup_support,
phrasegroup_posting AS phrasegroup_posting,
phrasegroup_postbit AS phrasegroup_postbit,
phrasegroup_global AS phrasegroup_global,
options AS lang_options,
languagecode AS lang_code,
charset AS lang_charset,
locale AS lang_locale,
imagesoverride AS lang_imagesoverride,
dateoverride AS lang_dateoverride,
timeoverride AS lang_timeoverride,
registereddateoverride AS lang_registereddateoverride,
calformat1override AS lang_calformat1override,
calformat2override AS lang_calformat2override,
logdateoverride AS lang_logdateoverride,
decimalsep AS lang_decimalsep,
thousandsep AS lang_thousandsep
FROM language
WHERE languageid = 1;

MySQL Error : Unknown column 'phrasegroup_support' in 'field list'
Error Number : 1054
Date : Monday, March 20th 2006 @ 02:36:42 PM
Script : http://www.planetminis.com/vBSupport.php

Great product so far, thanks.

Does this log IP addresses like regular forum posts do?
Would be a great addition if it does not.

Howdy-

Quick question, I was running vbsupport for a few months on 3.5.0, but when I upgraded to 3.5.4, all my vbsupport permissions are jacked. I can't even add categories or anything like that and I cant seem to find what I am missing on the ACP that I need to possibly reset. Any ideas??

Thanks!

<edit>
n/m I reuploaded my files manually and got it..thanks!

Why would you need that exactly?

I've installed this system, but I'm not seeing this option. Can my support group assign themselves, and only themselves to the question... Like MacOSX.com If you see you can answer a question, you go ahead and assign your self to it (claim ownership)... Can this system do this?

Has there been any word from the Author whether he's going to update this Hack with new features?

Thanks,
Paul

I got it... Just deleted bitfields_support.xml from includes/xml/ ....